Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Not exactly sliced bread...
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor connectivity issues (even after firmware updates) and ridiculously useless "touch controls" made these without much merit in my eyes and ears. They could not hold a connection while my older Sony MDR XB950N1s worked as always, i.e., flawlessly. This was also evident in my test of the Sennheiser PXC 550iis and their Momentum 3 ANC headphones. I was not willing to keep hoping these would work. Their noise cancelling was not up to the XB950s abilities either. I may have gotten a bad seed but I was not willing to keep returning and trying another pair, so...Back they went. Others have a different experience. This is mine. Not theirs. ;-) No recommended by me at this moment in time. I settled on the Bose QC45s as the keepers of my recent ANC headphone comparison and alternate between those and my excellent Sony XB950s! The Bose are better than the XM4s but so too are my Sony XB950s. Trust me. I know what I'm doin' when I'm reviewin'.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SSSS,
Thank you for choosing and purchasing our Sony WH-1000XM4 headphones. We are sorry to hear you are having a connectivity issue with your WH-1000XM4. Allow us to help and turn this into a pleasant experience. If the Bluetooth connection with headphones suddenly disconnects, it may be worth checking though the troubleshooting steps from the links below to isolate the issue.
When connecting the headset to a Bluetooth device, use the headset at least 10 m (30 feet) away from the wireless LAN device. If this headset is used within 10 m (30 feet) of a wireless LAN device, turn off the wireless LAN device. Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
If the touch sensor control panel does not respond correctly, please refer to the guidelines from this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Resetting and initializing the headset may also help resolve the issue. For instructions on how to reset the WH-1000XM4 headphones, refer to the link below.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
We want to make sure you’re taken care of. If you are still having the same issue and you still have the uni, you can email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Sincerely,
Jess
Excellent.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise canceling excellent. Audio quality excellent. Mic could have been better. Picks up quite a bit of noise when on zoom calls. I think more smart the device, the better your results will be. I found no issue talking over my new android phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Error,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the mic quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony.
~Ralph
Mostly Very Good.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product deserving of all the good reviews. One of the two most comfortable available, especially compared to Dr Beats. Most so-called over the ear headphones seem to be more on the ear than not with thin. hard headbands. These definitely fit well. Not brilliant for Apple users unless you're using only one device.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi wordwrangler, Thank you for choosing Sony! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Pretty good, but could use improvements
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not bad for my first pair of noise-canceling headphones. They are definitely a must for working from home. They're comfortable and do a good job of canceling out low- and mid-range ambient sound. But high-octave ambient sound is still fairly audible even with noise canceling turned on. All in all though, they suit my current needs, so I'm not upset with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jolecx, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great great great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! I used them all the time at the gym and they help me tune out all distractions. Love them.
I would recommend this to a friendBrand response from SonyListens
Posted .Fantastic, JobethM!
We are truly delighted to know that you love your WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Great Sound in Headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Great Headphones & Great Deal with Foldable Design
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and they maintain the foldable design, unlike the newer models
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your great review, DGid!
We are so pleased to hear how much you are enjoying your WH-1000XM4 headphones. It's rewarding to know that you find them to be a fantastic product and that you appreciate the foldable design for easy portability.
We understand that feature is incredibly important to many of our users, and we're glad the XM4 continues to meet your needs perfectly!
Thank you again for choosing Sony!
Best regards, Gus, Sony Social Media Team
Great device, get it on sale though
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I only returned mine because the XM5s came out right after I got these. These are incredible, Outside of the XM5s, these are the best wireless ANC headphones you can get. Would recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tyler, Thank you for giving the Sony WH-1000XM4 a perfect rating! We're very happy to hear you like the industry-leading noise cancelling feature of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Although we regret to hear that these headphones had to be returned, we appreciate you upgrading to your new Sony WH1000XM5. Thanks for choosing Sony. -Sam
Best headphones.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are thinking about upgrading your headphones these are the ones to get. Fantastic quality, very sleek and stylish, awesome features, noise cancelling is amazing,(my girlfriend hates that) and sound quality is superb. They’re the best I’ve ever heard,
I would recommend this to a friendGreat Headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones. I’ve had them for years and they still work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your kind words, NolaB!
It's a true pleasure to hear you consider the WH-1000XM4 amazing headphones. We are so glad to know that after years of use, they are still delivering the quality audio with LDAC and incredible Active Noise Cancelling you've come to expect. We hope your experience continues to be nothing but pleasant listening sessions.
If you ever need assistance, our support team is always happy to help with any questions you may have.
Thank you again for being part of the Sony family!
Great headphones
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality and noise cancelling. Great for the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TylerB,
Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!
-Ralph
Quality!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome quality! Love these! Recommend to anyone looking to buy good quality headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alex, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
SOUND
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bought this for my girlfriend and she loves it, it’s very durable and the sound quality is unbeatable
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AngeloP, excellent! Glad to know that your girlfriend loves her new headphones! Thanks for choosing Sony. ~Earl
Excellent mutli-device noise cancelling headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product. Using it for music, TV, audio conferencing, phone and gaming. It is performing admirable in all devices. Noise cancelling is excellent and the app and automatic connections work great as well. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PATORUZU,
Thank you so much for an amazing review and recommendations! We greatly appreciate you are enjoying the overall performance, features and connection to your device with your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
Great headphones.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The noise cancellation makes you feel like you’re in a void like in the TV shoes where everyone is in a all white room or area. Sadly it was a present for my wife and she preferred something else do had to return.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Georgie, While we are glad to hear that you are happy with the noise canceling, we are sorry to hear that it had to be returned. We hope that you consider Sony again in your future purchases. Thank you for your honest review.
Regards,
Carl
Best headphones ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are one of the best headphones I have ever used I recommend these if u need a good noise canceling headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ConnorB,
Thank you for recommending our Sony WH1000XM4. We're very happy that you are pleased with the noise canceling feature of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Good noise cancelling, great customization!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very satisfied with these. While a bit prices the sound is excellent, pleased with the noise cancelling and customization of sound is great. I also like how the headphone senses when you are speaking or someone is speaking to you and changes modes.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Iggy, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Well, beat for its class!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well it’s Sony again, they have the best noice cancelling headphones which also very impressive app features. Specifically, this product has dual-connection capability which makes it very easy to use a headphone with 2 devices equally.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Techguy, thank you so much for the 5 Star review! We are truly happy to hear you are satisfied with the exceptional noise canceling function and fantastic app & multipoint connection feature of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for choosing Sony!
- Romeo
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Second headset I’ve purchased for my son who has extreme sensitivity to lots of noise! Love that it has white noise feature and the noise canceling is one of the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EricaD,
Amazing! We're glad that your son is enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Quality headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Son purchased to use for music listening and while playing electric. Really enjoy the quality of the sound, crisp highs, deep lows, and a balled mid. Highly recommend, especially when on sale.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MiDad,
Great! We're glad that your son is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph