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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound, features and quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the Sony h.ear on 2 (910 or 900 I think) I was so impressed with these an still am. I picked up the xm4 on a good Christmas price. These are amazing. Great noise canceling and features. Sound is amazing. The spatial feature is very cool!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mdspurbe,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I’ve ever had, if I could rate them higher that 5 stars I would.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielD,

      Perfect! We're thrilled that you are having a great experience with these headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Excellent headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound. Good noise cancelling. Comfortable. We'll made and sturdy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi John,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality very good overall. When noise cancellation is on things like wind or ac can cause weird scratching noise, but otherwise noise cancellation is very good and the auto adjustments based on situation are very cool.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi kb123, Thanks for sharing your experience with the Sony WH1000XM4 Wireless headphones. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Headphone

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound output is rich and you'll never miss a bit!! Brilliant headphones!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nash, we're glad you like the sound quality of our product! Thanks for choosing and purchasing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love how good these make silence sound

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely LOOOOOOVE these headphones. They are sleek they sound amazing the noise cancelling works so so well def happy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KaitlynH, we're glad you love the sound quality and noise canceling feature of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. Bought this to replace an earlier model that lasted for over 3 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the excellent review, MeAndHim!

      We are so glad to hear you are enjoying your WH-1000XM4 headphones and that you chose to replace your previous pair with another Sony product. It's incredibly rewarding to know that the durability and quality of our headphones have earned your loyalty over the years.

      Thank you again for being a Sony customer and for sharing your experience.

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones around

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Listen when i tell you these are noise eliminating im telling you nobody could get my attention without tapping me 30/10 would buy again

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Said, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Product review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product works great with the app. Got it in great condition and can survive the outdoors

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SolomonA,

      Thank you for choosing Sony!

      We're excited to hear that your new WH1000XM4 headphones are working great and that you're enjoying all the features available through the app. It's wonderful to know they arrived in great condition and are able to survive the outdoors, exceeding your expectations.

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    So great I bought another pair.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase second time buying these headphones. Gave my first pair to my brother that I had for 3 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jodian,
      Wow, that's great! Thank you for trusting Sony and we are grateful to have you as our customer. We're happy that you are enjoying your second WH1000XM4. Thanks for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Totally worth it!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these to drown out the noise of life while doing homework and it definitely gets the job done! These were able To silence the noise In a home of 4 kids, two dogs and a restless husband! Totally worth the investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leecat30, Awesome review! We are glad to hear that you are happy with the noise canceling of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for the 5-star rating! Regards, Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony WH M4 Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, great sound quality, easy to use, only shortfall is the microphone isn't good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ZackR,
      Thanks for the feedback. It's nice to know that you appreciate the audio quality of our WH1000XM4 and its performance. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Very good value for the product.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this for a gift and they love it. The ANC works too well! Couldn't hardly hear anything.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AlexH,
      What a perfect gift! It's nice to hear that they love your gift and appreciate the ANC of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can only hear what you’re listening into! Blocks all the noise around you and that’s what I need!! Pretty cool!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LissaT,
      That's awesome! Thank you for your purchase and for sharing your review. We're glad that our WH1000XM4 did its job in blocking unwanted noises so you can enjoy your favorite music. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 review

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely riveting sound quality. I use them almost everyday during my walks to class.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicholasB, Thank you so much for the 5-star rating! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony Headset

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony headset is as good as Bose. They are very comfortable around your head and at the same time light.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlosZ,
      Thank you for your purchase and we are delighted to hear that you are satisfied with the sound quality and comfort our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Solid Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from Sony. Noise cancelling is wonderful and the controls on the earphones are easier to use than our Bose QC45's. Taking away a star due to not being as comfortable on the head as the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alicia,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling and user-friendly functions of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Battery life, Sound quality

    Rated 4 out of 5 stars

    Worth the money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. The battery last a long time. Audio is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jose,

      We're glad that you like the battery life and sound quality of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound or no sound, you decide!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the sound quality of these headphones! They're also perfect for drowning out noise while I'm reading.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianB, Awesome! We're thrilled to hear you love the sound quality and excellent noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfection for the Ears

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the most awesome noise canceling headsets ever! I can switch from multiple devices with ease. I love listening on my iPad and then on my iPhone and on my iMac. Sound quality beats anything I could imagine

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wisdroneflyer, that's amazing! We're delighted to hear you're enjoying the multipoint connection feature and excellent sound quality of your new headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US