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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12490 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 309 Showing 6,161-6,180 of 12,490 reviews
  • Rated 5 out of 5 stars

    Amazing value

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality. I bought these a few years ago, and my dad just recently tried them out from me and bought his own pair.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wesabee, amazing! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    GREAT HEADPHONES

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing! I love these headphones so much. Perfect for studying and for nice walks in the park.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChaseJ,
      That is awesome! Thank you for your feedback and we are truly happy that you love our WH1000XM4. Thanks to its awesome noise canceling capability, you can now study without any distractions or can walk in the park without any unwanted noise. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    very nice headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones i've ever had too be very honest. good noise cancelling though it does slip whenever i go to the gym but overall a good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lummm, we're glad you like the noise canceling feature and the fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Worth every penny

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Daily drivers and help keep me focused in a loud work environment. Drowns out nearly all distracting noise and sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's great, Davel! We're thrilled that you are happy with your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig Sony_US

  • Rated 5 out of 5 stars

    Best buy rocks

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and great product. The customer service was phenomenal. The product sounds fantastic.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MachineBaby,
      That's awesome! It's nice to hear your that you are pleased with the sound quality of our WH1000XM4 and the amazing customer service you received. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones. Lightweight and the customizable eq is the best part.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Leah, Great! We're very happy to hear you like the lightweight design and customizable EQ of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love them they are comfortable and great sound. These are better than the Apple headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DennicejM, Thank you for the fantastic review! We're glad to hear that you love the comfortable fit and great sound quality of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-cancelling headphones on the market. This my second pair and I would recommend to anyonoe.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello John,
      Wow! Thanks for purchasing your 2nd unit and we are truly delighted that you are still amazed with the noise canceling capability of our WH1000XM4. Thanks for your recommendation and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Increible

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Asombrosos increíbles me encantan súper recomendado

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hola VeronicaG,

      Gracias por darnos esta increible calificacion de 5 estrellas.

      Estamos mas que felices de saber que estas disfrutando tus audifonos WH1000XM4, y agredecemos que super recomiendes ese producto—esta es justo la experience que esperamos para nuestros compradores!

      Gracias por elegir Sony!

      Saludos,
      Jenn | Sony North America. sony-global

  • Rated 5 out of 5 stars

    Unbeatable Value

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best noise cancelling headphones available. Quality build, superior sound and a great price of $278. Also, connect to 2 devices at the same time and seamlessly switch between the two.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MLCTULSA, Awesome! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony xm4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve owned for the gym,yard work,and general use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JMS15,

      We're so glad you're enjoying the WH-1000XM4 headphones and that they're hitting the mark for all your activities. We appreciate you sharing your experience.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a music lover, this has upped the game for sure. The separation of instruments? INSANE

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GracielaA,

      That's incredible to hear! We are absolutely thrilled that the WH-1000XM4 headphones have "upped the game" for your music listening. Hearing that you find the separation of instruments "INSANE" truly highlights what we strive for in our audio engineering. It's fantastic when a music lover like yourself experiences that level of detail and clarity.

      Thank you for choosing Sony. Have an amazing day!
      DiegoV Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Not too loud or too quite. Just perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris,
      Awesome! We're glad to hear that you are having a great time with your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    absolutely perfect!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love these, they're perfect for studying + the gym. noise cancelling so good, i've been scared by my father multiple times already.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SydneyS,

      Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Happy listener

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really awesome sound , quality at a great price my son was very pleased and happy yet another great buy

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ReynaldoGhappycustmer,
      Wow! This brings us joy hearing your satisfaction or should I say your son's satisfaction on the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Solid Sony headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product from Sony. Noise cancelling is wonderful and the controls on the earphones are easier to use than our Bose QC45's. Taking away a star due to not being as comfortable on the head as the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alicia,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the noise canceling and user-friendly functions of the headphones. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband to your needs.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the real deal for noise cancellation. Impeccable quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BibekB, we're glad you like the noise canceling feature of our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4 Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones you can buy at the moment. The noise cancellation, sound quality, and build make it such an easy pick.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CarlosB, Thank you for the positive review! We're so glad you like the excellent noise cancellation, great sound quality, and overall built of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    Still a great choice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Second XM4 headsets in the household and still a great choice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Greg,

      Thank you for choosing Sony!

      We're truly heartened to learn that your household now has a second pair of WH1000XM4 headphones and that they continue to be a great choice for you. It’s wonderful to know they’ve earned such a trusted place in your daily life. Thank you for your loyalty and for sharing your experience with us.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM4 headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones but the newer xm5 is available for just a smaller premium

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KevinM,

      Thanks for sharing your review and experience with the WH1000XM4. You can't go wrong with these headphones! Rest assured that these also offer premium quality just like any other Sony Headphones. Thank you for choosing Sony!

      -Ralph Sony_US