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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this a couple weeks ago and its so good heard people saying how good this headphone is and it’s true!! Definitely worth it!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianR, we're glad you like our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality, Weight

    Rated 4 out of 5 stars

    headphone upgrade

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic sound, light, easy to setup and use, good for music and phone calls

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wassman1, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Superb sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was on the fence of getting either the xm4 or the xm5 ultimately the design of the xm4 appeal to me more

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WilliamNguyen,
      Thank you for the 5-star rating! We're delighted to hear you like the superb sound quality and stylish design of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best purchase ever

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best headphones I have ever owned and I am not a big fan of over ear headphones. The sound quality is fantastic and to me way better than any other over ear headphones. For the price you really shouldn't pass these up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wrxguy84, We're glad you like the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellence is another word for Sony products headphone

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EduI,

      Thank you for choosing Sony!

      We’re honored to hear that you view the WH1000XM4 headphones as a true example of Sony’s excellence. Your recognition of their quality inspires us to keep delivering products that stand out. Thank you for sharing your appreciation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Nice gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my daughter for Christmas. It is lightweight and seems so much more convenient than the wired headphones from back in the day. She has not used them yet, but it's exactly what she wanted.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi nicmonmom,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling and the sound quality is so great! I can finally stay focus and stop getting distracted from all the little noise around me. My partner and I both got this same model because we love it so much.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous, We're glad that you like the sound quality and noise canceling feature.The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Good cans. They gave me a headache...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony XM4's have great sound. I compared them with the Bose Q45s to see which sounded better and most comfortable. The XM4s sound was ok. It didn't blow my socks off. I think sound is subjective. Comfort-wise, the Sony's gave me a headache. I could not wear them all day when focusing when I am WFH. Too much squeeze on my head. Many reviews say that the XM4s are some of the best on the market. (I didn't try the XM5 because I want folding headphones.) However, I preferred the lighter, smaller profile Q45s over the heavier XMs. ANC was about equal. I also tried the new Beats Studio Pro that recently came out. I loved the sound. They were NOT comfortable. So.... the XM4 are good cans. I liked them. However, I prefer my Q45s. I forget they are on my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MoyaH, Thanks for sharing your review/feedback on the Sony WH1000XM4 wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Comfortable Headphones for a big head!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent pair of over the ear headphones. I've got a fairly large head (and big ears) which was an issue for my Beats headphones, but not with these. Very comfortable, excellent noise cancelling, and incredible sound,

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MrHutz,

      Amazing! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sweet Escape by tuning out

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality! It's just what you'd expect from Sony.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SophiaR, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    AMAZING

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was so excited to finally have them since everyone was raving about the noise-cancelling feature, and it didn't disappoint! I sometimes feel like it dies super quickly on certain days, but on the contrary, it charges super quickly!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sherlyn,

      Thank you for the purchase! We're glad to hear that you're enjoying the noise canceling and battery performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Better than Bose 700

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Expensive, but better than bose 700. Sony sound quality is better and does not nickel and dime you for every little thing like bose. Bose is selling a portable usb link to help with the connectivity of the bose 700. They are trying to make more money by solving a problem in their headphones, which is the connectivity. Sony headphones connect to my pc, but bose 700 glitches.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort, Sound quality

    Rated 4 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound!!! Best purchase!!! Very comfortable to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Great, Awesome! We're glad that you are enjoying the sound quality and that you find these headphones comfortable to use. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone and plenty of features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work great. I lived in a very loud apartment building and these really made the difference. They really cancel out sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CamilleC, Awesome! We are glad to hear that you are happy with your new WH1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best over the ear headphones I've owned

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best over the ear headphones I've owned. Noise cancelling is great and pairing was easy with the required phone app. Only wish I would have waited another month as the XM5's are coming out soon

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi bjahns, We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    gym headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome sound quality, perfect for the gym, works great with the spp

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane,

      That's great! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony xm4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brought this headset and never regretted. Noise cancellation is perfect and has touch accessibilities on the right side of the headphones.Pretty good for a good price. Sony did not fail on this

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello XboxSeriesS,
      Wow! Thank you for the wonderful feedback and we are thrilled to hear that you are pleased with the noise canceling capability and touch sensor feature of our WH1000XM4. Surely, no regret! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won’t go wrong with these if your want a good over ear headphone with all the bells and whistles. It’s way too big for my head though, so if you have a tiny head like me then you might not find these as comfortable as others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katy, Glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones. To reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      Regards,
      Carl Sony_US