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Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best noise canceling of my life

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling feature saved me on a long flight while sat behind a literal *row* of toddlers. I will never fly without these again.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnnaW,

      That's very nice! We're glad to hear that we can help you out with your flight using the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love them perfect for the gym. Sound is amazing. And love how the part of the ear shifts out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jazie,
      Perfect! It's nice to know that you love our XM4 for having such a wonderful sound quality and design. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Purchase

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Sound quality and noise cancellation is amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dante,
      Perfect! We're thrilled to hear you love the superb sound quality and noise canceling features of your WH1000XM4 headphones. We are committed in providing our customers with the greatest experience possible. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried the ear pods, doesn't work for me. These headphones work much better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, we're glad you like our product. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    better than its reviews

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was curious about getting this but end up it was a good headset to take with me while i was at gym. sound and isolation is perfect for my need.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi STCC,

      You made the right choice! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Tim R.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these while I cut grass on my tractor, and they work great. I only hear a hum when the blades are cutting the grass.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GEprofilerange, Fantastic! We're very happy to hear you're enjoying the exceptional noise cancellation of your new Sony headphones. That's a testament to the great noise cancelling feature that Sony has built into the Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Outstanding

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect for my needs. Noise canceling works very well, sound quality is great, and they fold up for travel.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChrisK,
      That's awesome! Congratulations! You found the perfect headphone for you. We're glad that you are pleased with the audio quality, noise canceling capability and foldable design of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Would buy again and did

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They make life so peaceful. They are comfortable. I bought a it for my husband, too. He is just as crazy about them as me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane, We are glad that you liked your Sony wireless noise canceling headphones and that you bought a pair for your husband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift for our teenage son. He raves about the sound quality and LOVES them! You absolutely get what you pay for with these headphones!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MegS, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones for couples, buy two pair!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very clear sound and noise-cancelling is excellent. I highly recommend those headphones. My wife actually bought a second pair for herself, now she can practice piano using her pair and I don't have to hear her singing while wearing my pair!

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it. Buy it !

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good and worth the price . Sound and everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NanaA,
      Awesome! We're happy to hear you are enjoying the superb sound quality of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent and Clean

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing Headphones and very compact! Travels very nicely

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DawsonB,

      Thank you for choosing Sony!

      We're excited to hear that you love your WH1000XM4 headphones and appreciate their compact design for travel. It’s wonderful to know they’re making your journeys more enjoyable and convenient. Thank you for sharing your experience with us!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    The Unicorn of HeadPhones!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever created. The detail in sound is remarkable. The noise cancelling is phenomenal and the bass responsiveness is crisp and tight. Such an enjoyable experience listening to music. They literally transport you directly into your music. I can go on and on about these fantastical unicorn of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Sound in Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality sound…reasonable price. I had planned on buying Bose but, was pleasantly turned on to these by a crew member.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Louise, awesome! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new headphones. I use them when I work out at the club. It was easy to pair up with my phone. Great sound!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Meanguy2020,
      That's awesome! Thank you for spending time writing this review. We're glad that you love your new Sony WH1000XM4 and how you appreciate the audio quality and how wasy to pair it with your phone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Still going stong after 1.5 years. These are the best Bluetooth headphones I have owned and wouldn't trade them for anything at the moment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Puntwiss, Awesome! We are so glad to hear that you are happy with your WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony XM4 > Bose 700 > Apple AirPod Max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I tried / tested all 3. These. Are. Superior. I fully realize that sound quality (and even ANC) can be subjective / matter of personal taste. However, I find it difficult to believe that anyone would rank these differently.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi timster33, Excellent! We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work fine block out about 80 to 90 percent of noise overpriced

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pm1234, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple gesture controls, great sound clarity,intuitive ANC function. Honestly IDK what else to ask for. Sounds amazing when used via BT and it sounds even better wired there is also a nice equalizer app you can from the google play store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jess, Awesome! You definitely made the right choice! We're glad you're enjoying all the improvements we made on these headphones. Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. It's also nice that we have the same name. Thanks for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    very nice headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best headphones i've ever had too be very honest. good noise cancelling though it does slip whenever i go to the gym but overall a good buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi lummm, we're glad you like the noise canceling feature and the fit of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl Sony_US