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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12490 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 12,490 reviews
  • Rated 5 out of 5 stars

    Good shizzz

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice quality. Good sound. *cough* a little more bass wouldn’t hurt lol but it’s niceeeee tho.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRay901,

      Thanks for sharing your 5-star review and experience with the WH1000XM4. Your feedback about the bass is greatly appreciated. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Sound quality may vary depending on the source content. You do have the option to adjust the equalizer function of the Sony app to tailor-fit the sound quality to your needs. Hope this helps.

      Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best headset

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my husband and he loves it so much. He’s very happy with this product. He had tried the more expensive and well known brand and returned it and got this one instead. Very happy and would highly recommend it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Margie, Great Choice! Choosing these headphones will definitely be worth it. We're happy to hear this was a great gift to your husband and he is having an enjoyable listening experience with his new WH-1000XM4 Wireless Noise Canceling Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for sharing this awesome feedback and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Would buy again and did

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They make life so peaceful. They are comfortable. I bought a it for my husband, too. He is just as crazy about them as me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jane, We are glad that you liked your Sony wireless noise canceling headphones and that you bought a pair for your husband. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good heaphone, use them everyday and they are perfect for an evryday use, i really like them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RosaiselaL, we're glad you like our product! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You won’t go wrong with these if your want a good over ear headphone with all the bells and whistles. It’s way too big for my head though, so if you have a tiny head like me then you might not find these as comfortable as others.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Katy, Glad to hear that you are happy with the sound quality and features of your new WH-1000XM4 headphones. To reduce discomfort while wearing the headphones, try adjusting the headband and the earpads properly. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit.

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing noise canceling

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, some of the best headphones I have bought, kinda suck that they are not water proof but still great for the gym

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GusR, we're glad you like our product! We appreciate your feedback regarding your SONY unit. Unfortunately, this headset is not waterproof. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great But (home) headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend for gym Very Classy good sound. Love for music and laptop usage. Not recommend for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alejandro,
      Thank you for the 5-star rating! We're glad to hear your enjoyable listening experience with your new Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality. Battery last long. Over all o am satisfied with my purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, BrendaC! That's very generous of you! We're truly pleased to hear you love your new Sony WH-1000XM4 and this headphone delivers exceptional sound quality and long-lasting battery life. It's good to know that you are very satisfied with your purchase. Thank you so much for your purchase and for the 5-star rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Very nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My kid loves it so much .she plans will buy another onr

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TommyL,

      We're so glad your daughter is enjoying her new headphones, and it's a huge compliment that she's considering another pair. The WH-1000XM4 headphones are designed to provide an excellent audio experience, and we're happy they've been such a hit. We appreciate you sharing your positive feedback.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Rated 4 out of 5 stars

    Sound vs Distance

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In comparison to my B&W PX7 these are close in comfort and ease of use. The radio is stronger and goes about 10 feet further in a straight line and 3 to 5 feet side to side. The sound is not as deep and pronounced as the B&W's but for general use its good. So trade off sound or distance. B&W's material feels finer (Carbon) and controls a little easier.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi sirtundra,

      We're glad that you like the Bluetooth range of the headphones. Your feedback about the controls, design, and sound quality is greatly appreciated.

      Regarding the sound quality, you can use the equalizer function of the Sony Headphones Connect app to tailor-fit the sound quality to your needs. You may refer to this link for more information:
      https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0001548870.html

      We hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best value in wireless headphone

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared these to Bose, JBL, Sennheisser, and several other brands. The Sony's had the best noise cancelling and were more comfortable to wear. I used them on multiple flight across country and highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TVGuy, That's perfect! We really love to hear you like the impressive noise cancelling feature and overall comfort of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    The best Wireless Noise-Cancelling Headphones Ever

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use these with the other product I purchased from Best Buy (the SanDisk MP3 player which I have loaded up with a lot of music). I can't wait to try them on a vacation or a plane. I'm sure they will perform great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kevee,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good sound quality, superb noise cancelation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi danceinwind, Fabulous! It's great to hear you are enjoying the exceptional sound quality and excellent noise cancellation of your new WH-1000XM4 Headphones. Thank you so much for your purchase and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Better then the rest

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hype is real. The sound quality is better then any headphones I have owned for the last 30 years.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OLED4ever, That's awesome! We are truly happy that you love your Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If she hasn't already, please tell her to check our Sony Headphones Connect app which will let her fine-tune her music to her liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent purchase

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancelling - excellent Sound -excellent Portability - excellent I am very happy with the headphones after all the research and testing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Renets, we're glad you are happy with your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Great headphone and plenty of features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Builds on the XM3 and adds more to what's already great. No issues with it at all. Only thing that can get a little annoying are the various movement profiles since sometimes I'll be moving a little bit which will trigger a profile movement change

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi wongplacewongtime, we're glad you like the improvements we made on these headphones. You do have the option to turn off the adaptive sound control on the Sony Headphones Connect app. Hope this helps your experience. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Good head phones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Merge yourself into another world with noise, canceling, the app features help you finding your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenT, That's awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    One of the best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing and perfectly cups my ears for the best noise cancelation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AnotherVio, Thank you for sharing your impressive experience so far with your Sony WH-1000XM4. We're so happy that you are enjoying the superb sound quality and that you are very comfortable wearing these headphones. Your assessment is spot on! Wearing the headphones correctly is essential, not just so they are comfortable but also to ensure the noise-canceling function works as intended. If you have other suggestions or observations, please feel free to post them here. Thank you very much for all of your inputs. Have a great day! -Jess Sony_US

  • Rated 4 out of 5 stars

    The Unicorn of HeadPhones!!!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever created. The detail in sound is remarkable. The noise cancelling is phenomenal and the bass responsiveness is crisp and tight. Such an enjoyable experience listening to music. They literally transport you directly into your music. I can go on and on about these fantastical unicorn of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Awesome! Glad to hear that you are happy with your new WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony 1000XM4 Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Headphones. Totally worth it! They are working super well according to my expectations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jesal,
      That's awesome! Thanks for sharing your feedback and it's nice to hear that you like the performance and quality of our WH1000XM4. It is really worth every penny! Thanks for choosing Sony and enjoy! - Marco Sony_US