Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$348.00
Save $106
The comparable value is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12582 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 317 Showing 6,321-6,340 of 12,582 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Must have headphone

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Able to connect to multiple devices and listen while canceling out noise but able to hear conversations when I want.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SRS20874, That's fantastic! You definitely made the right choice. We're glad your investment is worth it. It's amazing to hear you're enjoying all the improvements, especially the multipoint connection and quick attention features we made on these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Stellar headphones!!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a fairly significant amount of research before pulling the trigger on these but so glad I did! Met all of my expectations!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AB21,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Ideal Noise Cancellation Headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stellar! Noise cancellation works effectively and looks very stylish.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickF, Great! We're glad that you like the noise canceling function and style. Thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent foldable headphones option

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    In love with this headphones, durable materials ( better than the M5 ) excellent noise cancelation. Excellent app with an intuitive eq

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 798motion,

      Great! We're glad that you like the design, noise canceling function, and dedicated app (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The Best Noise-Cancelling Headphones so far!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphones are awesome!! The quality sound are the best that i had tested. The Noise-Cancelling are powerfull You can connect two bluetooth device at same time, that feature are so util.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carlos,

      Perfect! We're glad that you are enjoying the sound quality, noise canceling, and multipoint function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Love my Sony headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are super, I’ve forgotten how much I love listening to my music with real headphones compared to AirPods! The bass response alone is incredible after a few years with those earbuds…. And the sale price is amazing too so go ahead and enjoy!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taxman56, awesome! We're glad you are enjoying your new headphones! Thanks for choosing Sony! Happy Holidays! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good head phones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Merge yourself into another world with noise, canceling, the app features help you finding your listening experience

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi StevenT, That's awesome! We're glad you like the sound quality of our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great pick

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best headphones for the gym or overall working out!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianC, Awesome! We are glad to hear that you found the perfect headphones for your needs! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. Love the noice cancellation feature. Touch functionality is great and needs some time to get acquainted with. There are sporadic issues with the connectivity.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anonymous1, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. Fast switch between devices. Can wear for extended time without ear pressure or pain

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoshuaG, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good stuff

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones i would definetly recommend. Audio qaulity is good I like the noise canceling, can drown my girlfriend out when needed...naaaa but seriously good heaphones get them especially if they on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris,
      Thank you for your positive feedback and recommendations. We're glad the headphones suits your need and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphone!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple to connect to your phone and the app is easy to use. The noise canceling feature is amazing and the sound quality is great. Worth the price. I also love it comes with cords if you want to use a headphone jack on computer.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Noise cancellation great, microphone, not so much.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have survived daily use of a college student over 12 months. Noise cancellation is great. The microphone isn't the best. While, they have served it's purpose and lasted a year, even on sale, they were pricey. If we had to do it over, we probably would have purchased the Bose for the better microphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ileanie,

      Thank you for the review and regarding the microphone of the headphones. Please be assured we take this feedback very seriously and continuously strive to improve our products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    mrs

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Sony head phone sound is great very useful the price kind of high but is very durable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EtsegenetS, That's awesome! We are thrilled to hear that you love your Sony WH1000XM4 wireless noise canceling headphones. Thank you for your purchase. Enjoy your music! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great But (home) headphones

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't recommend for gym Very Classy good sound. Love for music and laptop usage. Not recommend for gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alejandro,
      Thank you for the 5-star rating! We're glad to hear your enjoyable listening experience with your new Sony headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality, good sound. The noise cancelling could be better, you can still hear most things of you aren’t playing loud music. The audio leaks really bad, but I mostly use them when I’m on my own so it isn’t a big deal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Madison, We're happy that you like the amazing sound quality of these headphones. Your feedback regarding the music leakage and noise cancellation is greatly appreciated. With closed-back and over-the-ear design of these headphones, you can ensure that the sound leakage should be very minimal. The noise canceling function works primarily on noise in the low-frequency band such as vehicles and air conditioning. Although noise is reduced, it is not completely canceled. These should be pretty effective at canceling out noise and even more so if you have audio playing while the noise cancelation features are on.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    great headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the sound quality is amazing. easily paired with my iPhone and keeps any sound out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Fitter,
      That's awesome! We are truly happy to hear your satisfaction on the sound quality of our XM4 and how you easily paired your iPhone with it. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound quality and noise cancelling. Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TylerB,

      Awesome! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The ANC King Gets Even Better!

    |
    |
    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony's WH ANC headphones have been the gold standard since it's original launch with the 1000Xs imo and it has only improved every generation (albeit slightly every time).

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Moontei, We are thrilled to know that you like the quality of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for trusting Sony. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great travel headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are very comfortable and have large ear cups compared to some of the others in the business.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Clearmist,
      Great! It's nice to know that found the perfect headphone for your travels. Surely, you'll enjoy your trips listening to your favorite music with this on. Awesome comfortability and amazing sound quality. Thanks for choosing Sony! - Marco Sony_US