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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 320 Showing 6,381-6,400 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better version of the WH-1000MX line

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds amazing as always and has the best noise cancellation on the market. With the WH-1000XM4 it has usb C and for the first time lets you connect to multiple bluetooth devices at once! The sony app also works pretty well on IOS.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Computerguy, That's awesome! We're thrilled to hear that you feel the WH-1000XM4 is the best noise canceling headphones in the market. And good to know you appreciate the sound quality, USB C charging, the ability to connect to multiple devices using the multipoint feature, and the app works well with your iOS device.
      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Buy these:)

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth it! If you’re still debating, here’s your sign to buy them:)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RineJ,

      You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    AWesome head phones!! would buy again with no questions

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello RobertS,

      Thank you for choosing Sony!

      We're excited to hear that you have such a positive experience with the WH1000XM4 headphones. Your confidence in choosing them again speaks volumes about their quality and performance. Thank you for sharing your enthusiasm!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i’ve been using these for a couple months now and they are the better of the overeat headphones i’ve used before

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zhexeed, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Would Recommend

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great, noise canceling never fails. The blue color is appealing to the eyes. Would definitely recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Calvin, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Crisp and great quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones hands down I was a big Beats guy but these are just so crisp! Never switching back

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Nava,
      Thank you for switching to our Sony WH1000XM4. You definitely made the right move and we appreciate you. You will surely enjoy this one! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent Sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with these. Excellent sound, no annoying hissing or “fuzz” when noise canceling is on and the ability to have a conversation with someone next to you by easily pausing content with voice or hand touch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eevee, We are glad to hear that you are very happy with your new Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. -Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones. Not too loud or too quite. Just perfect

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cris,
      Awesome! We're glad to hear that you are having a great time with your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Price

    Rated 4 out of 5 stars

    Mehh it's alright.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds very nice, but over priced. Not a lot packed in for 300$.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had the older model (WH-1000XM2) which were great, but these are even better! Definitely worth the upgrade if you have an older model and a MUST HAVE if you don't have noise cancelling headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Henry,

      Great! We're glad that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    No Noise

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are amazing! Comfortable and perfect when I want to relax and focus on school work

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Korina, we're glad you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    This is the best of the best.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these and have absolutely loved getting lost in whatever it is I am watching or listening to. I crank, the house cancelling all the way and put the volume above half and it is like a whole new experience. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rafa,

      Great! We're glad that these headphones have taken your listening experience to a whole new level. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got these on black friday cause I've been waiting for a price drop. I love the sound. It adjusts according to ambient sound and cancels really well. Stylish with a nice carrying case. They ain't cheap but they are quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Andrew,

      We're glad that you're happy with your investment. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    It worths every penny

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best headphone I ever had. I can hear clearly and has excellent noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MuluT, it is nice to know that you like our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth every penny! Best headphones of 2020!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did a lot of research on these headphones a boy were they on point! These headphones have great build quality, noise cancelation, and awesome sound quality. I am glad that I splurged on these Sony WH-1000XM4 headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hurtem,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Audi phone

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great yeah aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikolyn,

      It is truly wonderful to know that you are enjoying your WH-1000XM4 headphones! We appreciate the great feedback and are proud that these headphones deliver on their promise of a premium audio experience. The WH-1000XM4 is designed to create a personalized listening environment, driven by industry-leading Noise Cancellation to block out distractions, combined with exceptional sound quality that is restored by DSEE Extreme technology.

      Enjoy every moment of your new audio experience and thanks for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are amazing. Couldn't ask for better quality. Best Buy is the best for selection!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NickiA,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 4 out of 5 stars

    Nice

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not loud enough, louder than in ear headphones but amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestworstheadset,
      Thank you for the feedback on your experience with your WH-1000XM4. We're glad you like the overall quality of the unit. To ensure optimal listening experience, please follow these steps:

      Turn up the volume of the headset and the connected device.
      Connect the Bluetooth device to the headset once again.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good for listening, using it at the great! For hiking it’s nice long battery life !!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelM, we are happy to hear that you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great on the plane.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise canceling is amazing, was able to enjoy my music on the plane without having to turn up the volume.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Gary,
      That's nice to hear! We're glad that you enjoyed your flight without any distractions and having to turn up the volume so high. Thanks to the amazing noise canceling feature of our Sony WH1000XM4. You can listen to your favorite music without distractions from the outside noise. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Take care! - Marco Sony_US