Ultimate Upgrade SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

$348.00
Save $106
The comparable value is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 327 Showing 6,521-6,540 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these. I use them all day and night. Working out, office meetings and around the yard..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoeO, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones BUT…

    |
    |
    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great headphones, however, I use these as my work headphones that replaced my older pair of 10+ years. While your relaxing, amazing quality, however when I’m jogging and running there’s a decline in the sound quality from the bouncing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Roxie, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Price and quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good for the price but i wanted to see how the newer model were which im very impressed with xm5. Very clean and good for nosie cancellation

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Austin, We are glad that you like the quality and price of your new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    More value for the price.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this MX5 at a discounted price of $229. Offers a really good value for the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dennis, we're glad you like the sound quality of our industry-leading noise canceling headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    amazing headphones great quality very good!!!!!!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vaal,
      Awesome! We're glad you like your WH1000XM4 headphones. Your satisfaction with our product means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones!) Flight with them twice only positive fillings) noise canceling amazing! I spend hours to compere them with similar headphones like boss on YouTube and live,this one is the best! Recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Misha, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've had, the sound quality is awesome. Also great price

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MeshaunS,
      Nice! Thank you for sharing your review of our WH1000XM4. We're happy that you like the audio quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely love the custom EQ on these headphones. They sound absolutely amazing and i love to use them before bed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ian10,

      We appreciate the 5-star rating and we're glad to hear that you love the custom equalizer and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones if looking for noise cancellation

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are so great. They are so noise cancelling when playing music and the controls on the side are great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ally,

      Fantastic! You've made a great choice! We are truly delighted to know your satisfaction with the incredible noise canceling function, user-friendly controls, and superb performance of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great everyday headphones

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones on the market right now, that aren't audiophile quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Johnny5,
      Great! Thanks for the feedback and we're glad that you appreciate the audio quality of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Same Great Headphones, Now in Midnight Blue Color

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The same great sounding and comfortable headphone you know, now in a midnight blue color variant. Exclusive to Best Buy. Looks really nice in person, especially when paired with a matching midnight/navy blue phone.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Product!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality and ease of use is amazing! If you use them as a phone or conference headset they are just OK. For listening to music or watching movies I think they are superior to the Bose.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi soulsurfer7676,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than Bose

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Money well spent. When it comes to NC headphones, Sony got it right with the XM3 and even better with the new XM4. Also love the Navy Blue color - very different and will stand out in a crowd. Just Go for it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi cja2345, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones Today

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These Sony WH-1000XM4 Headphones are the best on Market. Did quite a lot of research before making my purchase. Compared Sony with Bose and Sony came out on top in all areas. I highly recommend these Sony Headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cheech, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphones for Consumers

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones in my opinion. These are hands down best noise canceling however they are also the best sounding, in my opinion. Music is crisp and clear and has enough bass to satisfy the bass heads lol

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BigBlues7, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Decent Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelation was just okay, I expected it to be a little better but maybe that was just high expectations. Noise quality is good and there's a lot of features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello GisselleM,
      Thank you for your feedback and for appreciating the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound Quality Matters

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As a movie and music enthusiast these headphones help make the experience an enjoyable one. Love to hear crisp sounds that you would not be able to pick up on in the standard sound systems / T.V.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 99roses,

      Awesome! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good headphones

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Superb performance. Even when not on sale, worth it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Broki! We are delighted to hear that you're experiencing such superb performance from your WH-1000XM4 headphones.

      Thanks so much for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Worth it!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're really nice and super luxurious. I use them for hours and only have to charge them every few days!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Victoria, Great! We're delighted to hear you appreciate the premium built quality and excellent battery life of your new Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    SONY Noise Cancelling Headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy's knowledgeable tech support person recommended the new Sony Noise-Cancelling headphones for my vocal recording project this past November. They performed well and I am very pleased with this purchase.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi xxxx,

      We're glad that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US