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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 329 Showing 6,561-6,580 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time owning a noise canceling headphones and was not disappointed with the results. As of this time I am still getting the hang of it but I think it is easy enough to use once you start using it for extended periods of time. It is expensive for headphones but the quality is worth it and should last a long time to justify the price.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Noise CXL headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect. After trying other headphones this is by far the best for sound, noise cancellation and durability. It’s perfect for air travel. Took it in a few flights recently. Excellent!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WerokkuU2,

      Awesome! We're glad that you found the perfect headphones for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Review

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This are nice, they block the noise from outside. The sounds from music still leak through the headphones but if you use them on a medium volume level then you should be good

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MercedesC, Thanks for the feedback! We're glad that you are impressed with the noise canceling feature of the headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Make sure to keep your device up to date to avoid any performance issues. Thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    gym audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great for the gym, great audio, easy to connect to bluetooth

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JaimeP, perfect! We're extremely pleased it suits your needs. Thank you very much for sharing your awesome experience with the WH1000XM4 and for choosing Sony! - Romeo Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth Every Penny!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    At the time of composing this review I can honestly say, and without any hesitation, the Sony WH-1000XM4 headphones are the finest noise-cancelling headphones money can buy. There are none better!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SirReginaldSpud,

      Awesome! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Wireless Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    fantastic sound quality and noise cancelling. Bluetooth connectivity is super convenient for zoom meetings. Built in mic provides great sound quality as well. as well as music listening.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveZ, We're glad that you like the noise canceling, sound quality, and ease of Bluetooth pairing. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Saving My Sanity On A Daily Basis!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased these to drown out annoying co-workers! They have performed that job well! They sound so good that even my older lower quality mp3's sound wonderful.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chris, You've made an excellent choice! We're glad you're enjoying the industry-leading noise canceling feature and amazing sound quality of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's great product. love them, I used to have the beats studio , but those are better

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello lotfiB,
      Awesome! We are thrilled to hear that you are enjoying your new WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing ANC - Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, with every gen Sony out do themselves, hands down the best active noise cancellation on any headphone, sounds really good too. Good quality, folds nicely and the case is great for traveling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi poutingmonkey, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cocoon of isolation to melt the stress away!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down my favorite headphones of all time!!! I just sit and listen to music with the noise canceling on to get away from all of the stress from the day. Very very very nice!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Techy2aFault,

      Awesome! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the headphones! The color is perfect and so is the noise block.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DionicioO, we're glad you love your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    They are great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are what i expected and i love them cant go wrong with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelC, Thank you for the wonderful feedback! We're very happy to hear that you're satisfied with your purchase. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Perfect for traveling and office

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones. Compact, easy to store in a backpack, amazing noise canceling, great for the office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GuillermoM,

      That's great! We're glad to hear that you like the noise canceling of the headphones for your office and traveling experience. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Yes, these are the ones you want.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If youre looking to feel the bass, you found your match.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Papis, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 3 out of 5 stars

    What lies beneath.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are looking for simplicity defined, in a headphone, this is not it. The driver for this Sony product is the App, which is not only confusing to master, but difficult to understand. The controls are somewhat masked in their function and operation, as well. Swiping up, down, left and right on non-existing buttons is glitchy, at best. What buttons there are are not raised so one can't easily perform pairing operations without taking them off to see what you are doing - and what good is that. Sound quality and noise reduction is as advertised, however the caveat in bluetooth mode is the small print in the included instructions that warns you that an audio lag might be (WILL be) present upon connection to the source. This right there ruins it for me. For the price, given all the negatives, I would not recommend these. Returned the product.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rico,

      We regret to hear that the unit was already returned because it didn't perform to your standards. Your feedback is greatly appreciated. Thanks for sharing your review and we hope that you consider Sony in your future purchase.

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The only headphones you will ever need

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What can I say? Could it be that Sony secretly abducted us in our sleep and brainwashed us into saying the things we want in our headphones? Lol probably Not, but I know something close to that most definitely happened!!!! Thank you Sony for creating the pair of headphones that I WANT to carry around for every occasion!!! Idk what kind of alien tech you got but hey kudos!!! From yours truly Bryan Olivares

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryan90, we're always committed to providing our consumers with top-quality products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The noise-cancelling is especially impressive. The touchpad-like functionality for volume, back/forward and start/stop requires some getting used to but works very well once mastered.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MCHTally,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    really loved it. it sounds really nice and helps me through everything

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JojoR,
      That's nice! We're glad that you are pleased with the audio quality of our XM4 and how it helps you focus on your tasks. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Head phone’s

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best head phones I’ve ever used especially while working out

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jayson,

      That's great! We're glad to hear that you like the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I can finally tune out the women in my life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling on these is exceptional, I truly cant hear anything when I have these on and I love it. I could not recommend these enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RobertoRamos,

      Amazing! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US