Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, superior sound quality both with music and with phone calls. After extended wearing time they get just a bit uncomfortable, but overall I am very satisfied with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nerd, thank you for the amazing review! Good to know you like the exceptional sound quality, especially when listening to music and taking phone calls. Please make sure you adjusted the headband slider to ensure a great and comfortable fit for longer periods of use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Sony WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony WH-1000XM4 headphones are truly amazing. I still can't believe the sounds I am hearing out of these headphones. Extremely satisfied with this purchase from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mike,
Great! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
M4 Review
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to sync wireless to my computer and phone, and switching between the two is simple and quick.Noise cancellation is excellent and perfect for an airplane, commute, or even around the house.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BL2607,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Solid ANC Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is great on these headphones, and then functions are fun to customize and easy to use. I really enjoyed having a wide range for how much noise cancelation I wanted to set the headphones at. The talk to stop music feature is a bit clunky, but overall these are comfortable to wear and great noise cancelling wireless headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi admin, we're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
We appreciate your feedback about the Speak-to-Chat function. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great for price, better for noise cancelling
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BLOCK OUT YOUR ANNOYING PARENTS!!! Definitely the best headphones I’ve ever owned, great sound cancelling, although your parents will get on your case since you can’t hear them with them on
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnnaB,
We are glad you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
- Pros mentioned:Sound quality
Awesome noise canceling headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my college student. The noise canceling is amazing. They are built well and super easy to use. They work great with the app that allows you to customize your sound levels.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lu88,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
- Pros mentioned:Sound quality
Great headphones!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my father in law. It is harder for him to distinguish speaking in movies and this helps with isolation of the voices. He also enjoys his music, so the high res is a great buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mood, This is a great gift idea! We're very happy to hear your father-in-law is enjoying his new Sony headphones, especially when watching movies. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Happy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the way these Sony headphones feel, the sound and wireless capabilities. The charging cord is compact which has a USB connection. I feel the sound is sharp and they are very well priced for what you get.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HonestDon,
Awesome! We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Awesome Noise Cancellation headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones are really good for noise cancellation and the sound quality is good too. I just can’t use it for prolonged hours in gym so just be careful with it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Danny, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Amazing!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones so much. Noise cancelling is amazing, especially in really noisy spaces. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi VictoriaI,
That's awesome! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
-David
Headphone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well. Would recommend bbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbbb
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Drgs,
We are pleased to learn that your Sony WH-1000XM4 headphones are working well for you!
The WH-1000XM4 model is celebrated for its exceptional noise-cancellation and high-resolution audio quality, and we're glad these features are meeting your needs. We designed them to offer both superior sound and all-day comfort, which makes them perfect for daily commutes, travel, or focused work.
We really appreciate you choosing Sony!
Regards,
Dominick
Recent purchase
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product Bluetooth works well and consistently
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JesseE,
Thank you for choosing Sony!
We couldn't be happier to hear that the WH1000XM4 headphones provide good overall quality and that the Bluetooth connection works well and consistently. Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Sound quality
Great headphone
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones but it recently stopped working. I've enjoyed it so far.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Tp4bb,
While we are happy that you are enjoying your XM4, we're sorry to hear that it stopped working. We would like to know more about what happened. For the meantime, please try these steps.
- Make sure the battery is fully charged.
- The headset cannot be turned on while charging the battery. Remove the USB Type-C cable and turn on the headset.
- Reset the headset.
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, and quality, balance sound. Would recommend to others
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Rohit,
You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
It’s the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Waited a long time to pull the trigger on this purchase. The drop in price during one of the recent sales made it a no brained. It’s the best noise canceling headphone out there.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PLand! Awesome! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great sound quality and noise cancelling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is 5/5 the noise cancelling is also great quality indoors where there are steady sounds but starts to get a little weird when in a car or anywhere else there are semi sudden sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cwood4706, Thank you for the awesome review! We're glad to hear you're enjoying the excellent sound quality, especially when listening indoors. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Cons mentioned:Price
Nice
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good i had to return them because pretty pricy but brought again during black friday
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrianS, Thanks for the purchase. We're glad that you like the headphones. The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig
- Pros mentioned:Sound quality
Great All Around
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great overall, had to return because of a connectivity issue. However, the customer service reps were wonderful and very helpful. The headphones sound and feel incredible. Unlike anything you have experienced
I would recommend this to a friendBrand response from SonyListens
Posted .Hi nate,
We're glad you like the sound quality and comfort of the headphones. Good to know that you were able to get a replacement for the connectivity issues you've experienced. We hope everything works out well. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AWESOME SOUND, however it is annoying if you lean to the right and the right ear side where you can tap for controls accidentaly touches you and youre in middle of a call and hangs up….
I would recommend this to a friendBrand response from SonyListens
Posted .Hi yeyomac, Awesome! We're glad that you are loving the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Nice headphones
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for someone as a gift, they love it and it's great that it has active noise cancelation that works very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Steven,
Thank you for choosing Sony!
It brings us great satisfaction to hear that the WH-1000XM4 headphones were a hit as a gift! We're delighted that the recipient loves them and finds the active noise cancellation to work very well. Thanks for sharing this wonderful feedback!
Best regards,
-Fred