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Customer reviews

Rating 4.7 out of 5 stars with 12583 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 334 Showing 6,661-6,680 of 12,583 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    No Outside Noices

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent for everyone and for everything. No outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bestitem, Awesome! We are glad to hear that you are happy with the noise cancelling of your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    GREAT SOUND

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. I love these headphones I’m happy. The sound quality is awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CUTIEPIE, Thank you for the great review! Good to know you love the awesome sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Top of the line quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top of the line quality Headphones. I recently used these headphones on a cross country flight. They cancelled the airplane noise (e.g., plane noise, kids crying, etc.) wonderfully.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Quality,

      Awesome! We're thrilled that these headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very nice connects with ease noise cancellation is great sound quality it peak I love these for my everyday use

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeremiah,

      Thank you for the purchase! We're glad to hear that you love the noise canceling and sound quality of the headphones for your everyday use. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Best over ear headphones

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noise cancellation is amazing. Great sound for music or tv. Pair easily with tv for convenience. Deep base compairable to the beats.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi XxHern13xX, Fantastic! We're very pleased to hear you like the amazing noise cancellation, great sound quality, easy Bluetooth pairing, and powerful bass of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I have bought and worth the money. I travel a lot and it has some of the best noise cancellation I have experienced. If you buy these it will be money well spent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jaime, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound great nice bass great mid rang. Blue tooth works with iPhone. Nice black case for protection.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToddH, great! We're glad you like the sound quality of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good for music bad for calls

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best for music and i feel little uncomfortable after wearing for an hour...!! Same feeling with bose.. overall i like sony’s sound quality and extra bass compared to fake sounding bose.. bose is better for calls.. sony needs to improve a lot in call quality... people hear external noise more when i’m in calls.!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Crk86, we're glad you like the sound quality of our product. We're sorry to hear that you have issues with your SONY unit. You may adjust the slider on the headphones to achieve desirable comfort.
      Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call. Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile. Depending on the surrounding environment, wind noise may increase when the Ambient Sound Mode is turned on. In that case, cancel the voice focus with the “Sony | Headphones Connect” app. If the wind noise is still significant, turn off the Ambient Sound Mode.

      If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I would buy again

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve ever bought. The noise cancellation is no joke I can’t hear anything when I have them on. I like the different colors that they come in. A little pricey but well made.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was amazed at the quality of sound that came from these headphones. The noise cancellation was also amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesR, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony Headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphone. Grear sound and noise cancelleation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Trbo,

      Amazing! We're thrilled that you like the sound quality and noise canceling function of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better than AirPod pro max

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones out there. I tried the AirPod pro max, but in my opinion, these sound better. The AirPods are more comfortable, but not another $200 better. If you’re looking at both brands, get these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TeeJay,

      You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely recommend. Put them on, play some music, grab a book...everything else disappears and it’s just you and this story. Also, love listening to audiobooks with them. I literally use them daily.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mary,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great for Gifting

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave it as a Mother’s Day gift for my boyfriend’s mom and she loved it! Pairs well to any iPhone devices seamlessly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PaulineP, thanks for choosing and purchasing our product! We're glad your boyfriend's mom like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best bluetooth speakers

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Such great sound and fearures! Used to listen to my record player via bluetooth.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello hb47,
      Great! It's nice to know that you are loving the sound quality and other amazing features of your WH1000XM4. Thanks for the feedback and for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony over the ear Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Over the ear headphones let me listen to my music and not the outside noises.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GenevieveL,

      We are so glad to hear you're enjoying the exceptional noise-cancelling feature of your WH-1000XM4 headphones. It's what they were designed for, to let you fully immerse yourself in your music.

      Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    holy moly

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i feel like im in heaven while i listen to music with these headphones on. invest in it rn.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello annie,
      That's awesome! We are truly delighted to hear that you enjoyed listening to your favorite music using our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Pricey but good quality

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good head phones! My only hiccup is using my iPhone to download music. Other than that, it takes a few days to adjust to the settings. The headphones can listen up to around 24 hours.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Zigster,

      We're glad that you are enjoying the amazing features of the headphones like the battery life and user-friendly settings. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome headphones very nice I like them a lot sound is great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Izzy, we're glad you like the sound quality of our product. Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A worthwhile investment for someone who travels or just wants to shut out the noise at the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RayDog, Awesome! We're glad that you are enjoying the noise canceling function. The WH1000XM4 is perfect for traveling. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US