Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Personal Experience after <30 days of usage.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS IS BASED ON MY POINT OF VIEW AND THE LITTLE RESEARCH I DID ON THIS HEAD SET. For the price I was expecting a better microphone quality, but it seems to not do a very good job. At least that was my experience: Sound: - For meetings it was perfect, I was able to hear everyone with no problems - Music just sounds like you are expecting it to sound, clear and on point Microphone: - If you are vacuuming or doing some activity that brings noise, you still can a conversation with someone else as the noise doesn't make it thru. - IF YOU ARE ON THE STREET WALKING WHILE CARS ARE MOVING 50+ MPH then ambiance sounds comes thru the microphone and interrupts the conversation. Im constantly on the phone and this doesnt help to isolate your voice with the ambiance. For sound works great, for communication when there is background noise going on... not so much.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ElMachoMan,
We're glad that you like the sound quality of the headphones. It's unfortunate that the call quality is not living up to your expectations. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Customer feedback is important to us because it helps us improve our products for the future. Thank you for sharing your experience and for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Amaizing Headphones!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely worth the price, upgraded from the Beats Studio’s and these are way higher quality in product and sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ST3RB3N, You've made an excellent choice! We're glad you're enjoying the overall quality and amazing sound of your new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Shazam!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! Great headphones. I got a deal on them and had to take advantage of the sale price on this amazing headPhones. If in the market for some, u must get these gems.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DVDs,
Great! We're thrilled that you are happy with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Comfort
Headphone Review!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.XM4’s by Sony couldnt be a better choice for myself. Love how comfortable they are. I give them a 4.5/5, solid set of headphones for the gym and everyday use. I just dislike the talk for ambient sound feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrankieMojo, we;re glad your are enjoying our industry-leading noise canceling headphones. We understand your feedback regarding the ambient sound feature of your SONY unit. If you are referring the Quick Attention Mode, please check this link for more details:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752815.html
If you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
- Pros mentioned:Sound quality
God
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really good headphones. if you're smart and dont want to spend all your money or airpod maxes. BUY
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaunP,
Very nice! Thank you for your purchase and we are honored to have customers like you. We're glad to hear that you liek your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony and have a great day!
-David
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really love the High Quality sound.................
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EmmanuelRuiz, we're glad you love the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Great Noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchasing this to replace the Bose non noise cancelling headset. After comparing the Nosie cancellation and sound quality Sony has much better sound compare to Bose.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi lalabiang,
You made the right choice in upgrading to the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
high quality sound
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SOUND QUALITY IS ON POINT!! and i had no trouble at al getting them connected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherP,
WOW! That's perfect! It's nice to know that you are pleased with the audio quality of our WH1000XM4 and having no connectivity issues. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! Enjoy! - Marco
- Pros mentioned:Comfort
Best over the head earphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very comfortable. I really like over AirPods Pro but the sound noise cancellation isn’t as good as the pros but for a over the head option I think it’s better if being mobile is not in mind
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edward254,
Thank you for the 5-star rating. We're glad you like the comfortable fit of your new WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Amazing product.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset is just amazing. I have upgraded to this 1000xm4 and I don’t regret my purchase. I float in another dimension when I wear them. I really liked the fact we can connect it to two devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi seyni,
Good to know that upgrading to these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
These are my favorite thing I own
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are insanely good, the EQ settings make it sound perfect. Great noise cancelling. And a mic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KelseyC, wow! We're glad you are enjoying the sound quality, noise canceling feature and microphone of our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Comfort
A little disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They're okay. For the amount of money I paid for these headphones, the sound quality is basic and not all that great. Sounds mostly muffled even if you customize the sound. When I'm active, it loses connection often. And i also hate that I can't charge and use them at the same time. But I will say they are quite comfortable to wear. Nice design. And the blue is nice.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello AliciaA,
Thank you for sharing your feedback. While we're glad that you appreciate the design and comfortability of our XM4, we're sorry to hear that you are not pleased with the audio quality and having some disconnection issues. Please allow us to help and turn this to a better experience. Sound quality may sometimes depend on the audio source.
For optimum performance of your XM4, please make sure to install the latest software version via Sony Headphone Connect app.
Here are some helpful links that can fix the issues.
Low sound quality
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
About the sound quality mode
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752802.html
I hope this helps and if you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Regards,
Marco
- Pros mentioned:Sound quality
Noise cancelling at its BEST
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise cancelling out there. Love the touch controls to easily swipe or tap for pause/play, and volume up/down. Purchased this on Black Friday for a great price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Randogg, We are happy to know that you like your Sony noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
- Pros mentioned:Sound quality
Good headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great! Good sound when listening to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Hope, we're glad you like the sound quality of our product! Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sony XM4
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever owned. Bought them 2-3 years ago and they’re still amazing.
I would recommend this to a friendBrand response from SonyListens
Posted .That's awesome, Alexis! The WH1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Craig
- Pros mentioned:Sound quality
I loved
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my perfect headphone.to isolate any discomfort from outside . I'm very satisfied with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FelixG, Thank you for this amazing review of your WH-1000XM4. We're glad you love the excellent noise cancellation and overall features of your headphones. Good to know you are very satisfied with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for your purchase and for the 5-star rating! -Jess
- Pros mentioned:Sound quality
love love love
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the noise cancelling is amazing! i can barely hear people talking or the cars or anything. helps me stay in my own little word
I would recommend this to a friendBrand response from SonyListens
Posted .Hi linxxvi, Awesome! We are glad to hear that you are enjoying the noise canceling of your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve never had noise cancelling and I think this headphones are very good
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Pbruno,
Perfect! We're happy that you can now listen to your music and concentrate without any unwanted noise, thanks to the awesome noise canceling capability o our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones ever. Excellent quality. Great sound and features
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Nairo,
It is nice to hear that you found your best headphone! We're delighted to know that you are pleased with the audio quality and features of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
quality sound
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.quality sound, and nice packaging. The wifi control was awesome too.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello abc123,
Thay's nice! We're happy to hear that you like the sound quality and carrying case of our XM4. Thank you for choosing Sony! - Marco