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Customer reviews

Rating 4.7 out of 5 stars with 12585 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 342 Showing 6,821-6,840 of 12,585 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Really good product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple one of the best in the market sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LuisBernache, Awesome! We are glad to hear that you are happy with the sound quality of your newly purchased WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quality!! The base and noise cancellation is amazing 9/10!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Danay, Awesome! We're very pleased to hear you like the great quality, punchy bass, and top notch noise cancellation of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Better in Black

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have the same pair in black and bought the silver as a gift. Noise cancelling works great. Knocks out the drone when flying and great for studying. App is easy to use too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tyler,

      Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Don’t travel without them

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work perfectly as advertised. I will no longer travel without my Sony XM4s. I put them on when I go to sleep when my neighbors were loud and never heard them again. Works well with iPhone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krakie,

      Awesome! Good to know that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sons christmas gift

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My son just had to have these, the sound quality is great!!!! better be for the price. they live up to their expectation, however beats provide just as good quality and were cheaper

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ktdet,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphines are topnotch. Noise canceling to the nines. Love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DragonSlayer,
      That is awesome! Definitely one of the best! We are delighted to hear that you are pleased with the performance of our WH1000XM4, especially its noise canceling capability. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did everything all the YouTube videos and reviews said it would do. Highly recommend if you can afford. Extremely satisfied. You MUST get the Sony headphone app for this to work to the fullest

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cale00,

      We're glad that you're happy with your investment. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is amazing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is amazing. Great buy. Although I drink the Apple Juice, I could not justify the price of their new headphones. I did my research, listen to a paired these, and was sold!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrianM, Excellent! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphone

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome!!! More than happy, price was very competitive. Very good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VictorC,
      Nothing makes us happier than hearing about happy customers! Thanks for the awesome feedback. We always strive to deliver the best quality with our products. Nice to hear you like your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely worth the money. Amazing sound quality and noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EsmeraldaD,
      Nice! We're truly happy to hear your satisfaction on the sound quality and noise canceling feature of our WH1000XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Headphones have great sound. The software that comes with them is decent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Kaeleth,
      Nice! Thanks for the feedback and we're glad that you like the sound quality and the Sony app for the headphone. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. When I had them on the world disappears. I love the dark blue color. Easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, LeidyS! We're glad that you are impressed with the noise-cancelling feature of the headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Fathers Day Gift

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    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bough this for my husband for fathers day he loves it so much. The noise cancelling works fantastically.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Brianna,
      This is definitely a great father's day gift for your husband! We are glad he loves his new headphones. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sounds great

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and love the color as not just the standard headphone black.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi RonK, we're glad you love the sound quality and color of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphone the best i ever heard for the money

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello MorrisB,
      Thank you for purchasing our WH1000XM4 and for sharing your feedback with us. We're glad that you like our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Fantastic Luxury Headphones

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing sound and great noise canceling. My lifesaver for long flights. Transparency mode is not great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TimM,

      Thank you for the purchase! We're glad to hear that you like the sound quality and noise canceling of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound and noise cancellation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want great sound and noise cancellation without sticking anything inside your ears, check these out. A bit pricy, but you get what you pay for. Fun to use the many features, too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Lawrose, we're glad you like the sound quality and the noise canceling feature of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Love it

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. Very comfortable wearing it while trucking. It kept the road noise away from my ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Awesome, TruckDriver! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the cost

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the sound is fantastic, the noice cancelling that attracted me to the product has proven to be the most valuable asset. Well worth the purchase, and I cannot recommend them enough.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi David, Glad to hear that you are happy with the sound quality and noise-cancelling of the WH-1000XM4 Headphones. If you have not already, you may download the Headphones Connect app to access our features which include the equalizer to fine-tune your listening experience.

      Regards,
      Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is amazing and really comfortable, i am so glad to buy this model

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SeyedehmasoumehS,

      That's great! We're glad to hear that you like the comfortable design of the headphones. We appreciate the 5-star rating and thank you for choosing Sony!

      -David Sony_US