Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Great noise cancelling headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these. I use them at work and at home. My only complaint is that if I lay down to watch tv with them on, I sometimes push a button to turn them off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JBFW, Fantastic! We're very pleased to hear you love the great noise canceling feature of your new Sony WH-1000XM4. We appreciate your feedback about the unit accidentally turning off while you're laying down. You can temporarily disable the touch sensor control panel by going into the Sony | Headphones Connect settings. Tap the [Touch sensor control panel] switch on the Dashboard to switch the setting between [On] and [Off]. REF: https://helpguide.sony.net/mdr/hpc/v1/en/contents/TP0002935912.html
Should you need further assistance, please contact our product support team via phone call or chat through this link: https://us.esupport.sony.com/support/s/service?language=en_US.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Solid headphones for the price with great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far the best i used at this price point 350 ( bought on sale for 278.99) swapped over from Bose to these, with the features and sound quality definitely best bang for your buck , very content with these though may need a software update for one bug i experienced.. dinging or etc while already connected
I would recommend this to a friend - Pros mentioned:Sound quality
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Connects easily. No issues whatsoever
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AndiB,
Nice! We are truly happy knowing that you are pleased with the audio quality of our XM4 and how easily to connect it to your device. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound qualityCons mentioned:Price
Looking into refurbishing my Sennheisers
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a quick review without a lot of detail because I'm in a hurry. My Sennheiser headphones that I've had for the last 12 years are way better than these, but everything is getting cheaper I guess so for the price of about $300 these are okay.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DavidT,
We regret to hear that it hasn't lived up to your expectations. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
Should you need further assistance, please let us know so we can turn your experience around. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Case number:
Additional Information regarding your experience with the WH1000XM4.
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
~Ralph
Sony Social Support
- Pros mentioned:Sound quality
Crisp and perfect sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this for my daughter. The sound it produces is so crisp and perfect. She has Bose and Marshall before, she said this headphones is way too much better and not hurting her ears.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BluePink, Amazing! We're glad to hear that your daughter loves the sound quality of her new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Fine headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are replacing an older Bose headphones that I have. I bought them for airline travel. Not the most comfortable, but much better than the others that I tried. (Bose and B&W). Requires set up and firm ware updating via a computer update. Overall I'm pleased with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KAVMD, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Love it
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Favorite headphones, amazing noise cancellation, I use For studying and for gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlexandraR,
Awesome! We're glad that you made our Sony WH1000XM4 your favorite headphone. You can now concentrate to your studies and workout without any distractions with the help of our XM4 amazing noise canceling capability. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Worth it :)
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love wearing these out during the cold since they keep my ears warm. They really do its job with blocking a lot of things out with its noise suppression, I'll be sitting with a friend and the only way to get my attention is just to wave in front of my face. It also has a sound equalizer so you can adjust what the audio sounds like as well, which is very nice :)
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JimmyP,
That sounds great! We are very happy that you are satisfied with your purchase and enjoying the awesome audio quality and excellent noise canceling capability of our WH1000XM4. Plus, it's nice to know that the headphone also help you keep your ears warm through the cold weather. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing. Music sounds great. Noise canceling is great. I was looking at these and Bose, but these sounded better. Only con is the bass. Not as good as skullcandy but decent. I would recommend
I would recommend this to a friend - Pros mentioned:Battery life
Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are perfect, and the battery lasts almost two weeks without charging them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HeidieR, Thank you for the amazing review! We're very pleased to hear you like the long battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
- Pros mentioned:Sound quality
Awesome Quality
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones connect easily using Bluetooth. Awesome noise canceling ability. Music quality is better or equal to more expensive headphones. If you buy these you won't be disappointed.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Morgan,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
XM4 still great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones for everyday use. I hardly use my phone without them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ChristopherM,
Thank you for your review! We're so glad to hear that the WH-1000XM4 headphones have become your go-to for everyday use. We designed them to seamlessly integrate into daily life.
The Speak-to-Chat feature is one of the things that makes them so perfect for daily use. This function automatically pauses your audio and lets in ambient sound when you start speaking, so you can have quick conversations without ever needing to take your headphones off.
Thanks for choosing Sony, and have a wonderful day!
DiegoV
- Pros mentioned:Sound quality
Best Headphones Out There
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these after reading a review that they were the best noise canceling headphones out there and they did not disappoint! Would recommend for any person who chills to music.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MXL1025,
Great! We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Chris, thanks for choosing and purchasing our product. We're glad your daughters love the WH1000XM4. The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 2 daughters love the design and it's perfect it really works as expected.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Chris,
Perfect! Thank you for your purchase and we're glad that your daughters are happy with the design and features of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If they haven't already, please tell them to check our Sony Headphones Connect app which will let them fine-tune their music to their liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
A+++++ quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headphones ever.Better than Apple. Amazing gift for children
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Irina, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've purchased. It's good to know these headphones were a perfect gift for children and they are enjoying the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! Thank you so much for your purchase! -Jess
- Pros mentioned:Sound quality
Best headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best over the ear headphones I ever had. Noise cancelling is top notch. Tune the eq and get more out of them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Will, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is amazing. I was really surprised on the noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KescaladaB,
Thank you for your valuable feedback! It's nice to hear you are enjoying the superb sound quality and was impressed with the noise canceling features of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thank you for choosing Sony! - Kris
Sony Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not have words to description. This product its excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HoracioMarin,
Thanks for the 5-star review! It's truly wonderful to know that you're enjoying your Sony WH-1000XM4 headphones and that they've made such a great impression. We appreciate you taking the time to share your feedback!
Thank you for choosing Sony.
Regards,
Dominick
- Pros mentioned:Sound quality
Perfect
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing I use them every day. I love the fact that when I talk it turns off what I’m listening to till I stop talking for around 15 secs Great sound, and the noise canceling is amazing as well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alexander,
Great! We're glad that these headphones are already part of your daily lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph