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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12466 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 35 Showing 681-700 of 12,466 reviews
  • Rated 5 out of 5 stars

    Loving my noise canceling headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got these for Christmas, yay me! I wanted some better noise canceling headphones and these were on sale, so I said YES. I chose the silver color, which is like a neutral gray color instead of black so I could see things on the headphones better. Almost all of my electronics are black and it's getting harder and harder for me to see the tiny details on them, so I chose the lighter color. I also like to be able to find them easily, and when everything is black, things get lost in the black hole. The headphones themselves are great. I read the instructions, but I also looked to videos online about how to use them more to their potential. I can't say I use all of the neat little tricks but I did learn a lot more about them. I love the flat oval zipped case these headphones are stored in. I am taking these on a trip next week and I'm sure they will pack nicely in my personal item bag. The case also has a strap if I want to clip it to my bag. Everything you need to operate these headphones comes in the case, the charging cord, airplane plug if it's compatible with the plane, and an aux cord if needed. The battery life is really great on these. I can listen to hours of music and podcasts while wearing these, plus they are comfortable on my ears and top of my head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kudos,

      Thank you for the positive feedback and we're glad you like the overall performance of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    Got what I hoped for...

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1. Comfortable 2. NC is fantastical. I have a loud fan and someone who snores constantly. It's pin quiet when turned on, 3. Great sound. It's the bass most are looking for...pronounced and punchy. 4. Love dual pairing for cell phone calls while connected to the laptop. 5. Legit on battery claims. 6. Great quality presentation of product and case. 7. Simple to use. 8. Price but worth it. Watch for sales.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MichaelB, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Amazing purchase!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear! The battery lasts a very long time.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MayraR,

      That's wonderful feedback! We're thrilled you're enjoying the great sound, comfort, and long battery life of your WH-1000XM4 headphones. Thanks for choosing Sony. Best regards, Eliab sony-global

  • Rated 5 out of 5 stars

    Excellent quality and battery life

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable and affordable headphones. They’re definitely wireless headphones I’d recommend and even got a friend to buy them and he also loves them I love that you can make a custom setting and adjust the sound of the headphones with the app as well. Love that they also come with a carrying case and accessories and if they’re dead you can resort to using them wired with the adapter it comes with and they’ll work without having to charge them and I don’t really see a lot of wireless headphones with this feature. It’s perfect for travel and easy to use and to connect and the battery life, short charge time, and the sound quality make it worth the price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ArturoR,
      Great! Thank you for your awesome feedback. We are happy that you are pleased with the audio quality, comfortable design and battery life of our XM4. It's nice to know that you were able to utilized the Sony app to adjust the settings of your XM4 to your liking. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to grab these after my Beats Studio 3s broke after falling from 2 feet. The sound quality in these is levels better and the sound connect app just makes the experience so much more personalized. Build quality is nice for the price point and isn’t a bunch of plastic everywhere. Great sized case and comes with 3.5mm jack, EU connector, and charging cable. Only thing is the charging cable is really short but you can just buy and aftermarket. Battery life is excellent and it connects to my iPhone, Mac, and TV seamlessly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King238,

      Thanks so much for the detailed review! We're thrilled to hear you're loving the sound quality and features of your WH-1000XM4 headphones. It's great to know they've been a seamless upgrade for you!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Great sound… my son is very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fantastic…, very comfort where it seats in the ears… for an autistic son I do recommend… and battery lasts more than 24 hours… it’s amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CARMEND,

      Thank you for choosing Sony!

      It's most rewarding to hear that you're enjoying your WH1000XM4 headphones and that they've been such a great fit for your son. We're so glad to know that the fantastic sound, comfort, and battery life are all making a positive difference. We truly appreciate your recommendation!

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Great sound, awesome noise cancelling!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decided to upgrade from ANC earbuds to these, and I'm so glad I did. It came down to these and the Bose 700s, but I chose these based on the reviews. I live in an otherwise great apartment complex where I can sometimes hear my neighbor below me (on the phone, music, etc.), so I just pop these bad boys on and everything disappears. I can't hear the washer, HVAC, cars right outside, voices, etc. Even without any music playing, they still drown out all the noise. So far they've worked great with the audio cable connected to my PS4 controller, and via BT with my PC/phone/Macbook, etc. I don't notice any loss of sound quality connecting to my PS4 controller to play; the only kinda annoying thing is that there seems to be no way to control the volume outside the actual in-game audio settings. I bought a really long audio cable to connect directly to my Roku TV and the headphones so as to control volume via the TV, but there's a bit of feedback there (prob the TV jack, or the cable?). So I just use the controller. I love the app and ability to set my own sound equalizer settings. Connecting to two devices simultaneously is also a great feature because sometimes I want to listen to music while I wait for a game to load, etc. These are also super comfy. I have a small head and was worried they wouldn't fit snugly, but they do! I've worn them for at least 4-5 hours at a time with no discomfort to any part of my head or ears.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LadyEivor,

      Thank you for this amazing and detailed review of your WH-1000XM4. We're glad you love the exceptional noise cancelling, sound quality, comfortability, and overall features of your headphones. It's good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. We appreciate the feedback about the operations of the unit when connected to the PS4 via supplied headphone cable.

      When using the headphone cable, the Bluetooth function cannot be used. You can use Quick Attention Mode and Speak-to-Chat while connected to a device via the supplied headphone cable and with the headset turned on. Perform operations, such as adjusting the volume and play/pause, on the playback device. When the headset is turned off, you cannot use Quick Attention Mode and Speak-to-Chat.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Simply the Best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After searching and trying over 10 “competitors”, including strong offerings from Bose and Seinnheiser, these are really worth all of the hype. Multiple Bluetooth device support is a WFH dream, and strong battery life and sound quality keep me in the focus game for everything I need. Can’t recommend them enough, and they’re incredibly lightweight and comfortable, even for my XL sized head.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PeterItsMe, You've made an excellent choice! We're glad to hear you like the multipoint connection feature, long-lasting battery, powerful sound, and comfortable design of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Outstanding Noise Cancellation with Superior Comfo

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 in Midnight Blue offers stellar sound quality, class-leading noise cancellation, and impressive 30-hour battery life. Its comfortable fit makes it ideal for long use, while smart features like Speak-to-Chat and adaptive sound control add convenience. A premium choice for audiophiles and travelers, blending performance, style, and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HarshS,

      Perfect! We're thrilled that you like the sound quality, noise canceling function, battery life, comfort, Speak-to-Chat function, and Adaptive Sound Control of the headphones. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony XM 4 Excellent Headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones with really nice audio quality as well as noise cancelation. Also the fact that you can fold it and put in a case to cary easily is so much better compare to xm5 or 6. Something for this price range is really good. You can always go for jabra or some senheiser but if you are looking for good audio and good noise cancelation, this is the best you can get for this price range which is wireless. The battery life is also pretty good. And with fast charging I get a decent battery just for charging 1 hour.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patel!
      Thank you so much for sharing your feedback with us! We are truly wonderful to know how much you're enjoying your WH-1000XM4 headphones.
      It means a lot to hear such positive comments about the audio quality and noise cancellation and we’re glad you appreciate how easy they are to travel with.

      The long battery life and quick charging are some of the features we're especially proud of, designed to make your listening experience even better.

      We appreciate you choosing Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    BEST HEADPHONES I’VE EVER HAD

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headphone is so comfy & I actually like it better than the XM5. The sound levels are good doesn’t make you too deaf & I love how you can put your hands over one side to hear what others are saying. It charges fast and battery life lasts pretty long. Used mines for 2 weeks now from time to time and I haven’t even charged it yet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeddieC, Thank you so much for taking the time to leave us a review of your new Sony WH1000XM4! We're very pleased to hear you like the comfortable fit, sound level output, quick attention mode, quick charging, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    You would be surprised..

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Five stars may seem generous but allow me to prove my opinion. These headphones are not the absolute best at any one thing, but their ability to do it all is why they receive a five star rating. They sound very, very good. Sennheiser good? No. But these are great headphones that still impress me with their sound quality. Are they as comfortable as the Bose NC-700's? Not quite, but I can wear these for hours before the headband induces soreness or the earcup pressure becomes fatiguing. The noise canceling is incredible, truly 5 stars, and while i dont live in a big city, numerous times I've left a noisy stovetop vent running because I simply couldnt hear it over the sound of a podcast, not even music. The battery life is fantastic and comnecting them to multiple devices is simple enough that the extra pinch of time to pair and connect is perfectly okay with me. The interesting earcup fold to place them appropriately in the case takes about a week to get used to but once you memorize it the act is natural and takes very little thought. The included 3.5mm audio cable, airplane charge converter dongle, and short usb-c to A cable are nothing short of a bonus and are appreciated. Again, these headphones dont knock anything completely out of the park, but they do everything very well. Give them a chance!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi aslipperypanda,

      We appreciate your 5-star review of the WH1000XM4. You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    A balance of sound quality and noise cancelation.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For the past couple of years I have been researching noise canceling headphones. With the the Black Friday deals, I decided to go ahead and buy a pair. From my reasearch I found the Sony WH-1000MX4's would best fit my needs. After about a months worth of use, I can say these headphones did not dissapoint. These headphones have excellent sound quality and great bass. The Sony headphones app makes it easy to tune the sound the way you prefer, instead of being stuck with presets. The noise canceling is good, but not perfect. When working in the office you can still faintly hear voices in the background. The voices do seem to go away when music or audio audio books are played. It is also nice the app does allow you to tune the noise canceling to fit the environment. If you just want to tone down the outside noise, you can just move the ANC slider to a setting of your liking. Last, these headphones fit great. I have a larger head which can be problematic with some headphones. With the WH-1000MX4's adjustability, they fit comfortably on my head, without too much pressure. I would recommend the WH-1000MX4's to anyone looking for a Noise Canceling headphone with excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Nick,

      Thanks for sharing your 5-star review of these amazing headphones. Your feedback is also greatly appreciated. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Sony Works!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Sounds, nice base, holds well on head when working out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FrankR,

      We couldn't be happier to hear that you are enjoying the great sound and nice bass from your Sony WH-1000XM4 headphones, and that they hold well on your head even when you are working out!

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Just get them!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 Wireless Noise-Cancelling Headphones are truly exceptional. The noise cancellation is top-notch, providing an immersive listening experience, whether you're in a noisy environment or just looking to escape. The sound quality is rich and detailed, with deep bass and clear highs. The comfort and battery life are impressive, making them perfect for long listening sessions. These headphones exceed expectations in every way and are easily the best I've ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4's amazing noise canceling and sound quality! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sometimes the Previous Model is Better

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model feels more comfortable than the New Model. They are also more comfortable than the Bose Quiet Comfort Ultras or the Q45’s in my opinion. The Sound is Solid “ compared “ to the aforementioned Headphones especially for the price of $225.00 I paid. Honestly I would not recommend paying $350 for these headphones or any of the other contenders. The sound does not blow me away for Sony or Bose . I will say that the Bose headphones are Overrated which is typical for Bose products in my opinion. In conclusion, most Electronics are overpriced and overrated, However if you can find the Wx004’s on sale for $225 or less, I think you should be satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello KevinJ,
      Thank you for sharing your honest feedback on our WH1000XM4 and we are pleased to hear that you are satisfied with the sound quality and performance of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Bang for the buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s the best audio experience that I’ve had since my first AirPods Pro , really comfortable and the battery lasts longer

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Fernando,

      Thanks for sharing your review of the WH-1000XM4 headphones!

      We're delighted to hear you're having the best audio experience with them and you're enjoying the comfort and long battery life. It's great to know the headphones are a perfect fit for your needs!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Rated 5 out of 5 stars

    Absolutely Incredible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am by no means an audiophile, but I have tried a large variety of audio playing devices and these Sony headphones are absolutely mind-blowing. I feel like up until this point, I have not heard music before. The sound quality on these headphones are beyond anything I have come across that just leaves you speechless. Also, the noise cancelling far exceeds any of the noise cancelling headphones/earbuds on the market, including the Bose 700s. I can confidently say that these are the best noise cancelling headphones under that 500 dollar range. Battery life is superior and truly does last over 24 hours (30 as described is a bit of a stretch here if you are using noise cancelling), but if you just plug these in for 10 minutes you can get like 2 hours of additional battery life. It is crazy. Microphone quality is excellent. I have used these for video conferencing and have been complemented on how clear my voice is. Background noise does appear to be controlled to a certain extent as well so people can hear you and only you. These are very comfortable and secure on my head. Additional app features help foster a great listening environment. Overall, these definitely outclass any headphones/earphones I have ever come across. However, its only downfall is I do think if a drop of water gets in these, you can say goodbye to these headphones! But these headphones are definitely worth the buy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Paleocave,

      You definitely made the right choice with these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      We also appreciate your feedback about its lack of a water-resistant capability. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Love these headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted noise cancelling headphones that wasn’t too expensive and this was a great option for me! I like how I can cancel the noise, but still hear just enough to be somewhat aware of my surroundings. I like the feature where it stops the noise cancelling feature once you start talking to someone. It also feels great on my head/ears, and I’m pretty particular about headphone sizes and comfort. Sound quality is very crisp as well!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KatherineT,

      Thanks for sharing such a detailed and helpful review of your WH-1000XM4 headphones!

      It's fantastic to hear that they were a great option for you and you're enjoying all the key features. We're especially glad to know you find the Speak-to-Chat feature useful and that they meet your standards for comfort. Your comments about the crisp sound quality and the ability to balance noise cancellation with awareness are very valuable!

      We're thrilled tp hear you're happy with your purchase and hope you continue to enjoy a great listening experience!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Wireless BOOM!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US