Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Love Them!
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super comfortable. Absolutely love the noise canceling and base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello BrandieH,
Awesome! We are truly happy hearing your satisfaction on the sound quality, noise canceling capability and comfortability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Highly recommended
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality with noise canceling is amazing. It’s worth to buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Yuki,
Thank you for purchasing our Sony WH1000XM4 and for your recommendation. We are thrilled to hear that you are satisfied with the audio quality and noise canceling capability of your XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Idk
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if yall looking for some good headphones other the the airpod pro max these are the ones to get they are better thb but yea
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daddy,
You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
10/10
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down best headphones ive ever owned! charge lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulianM,
Perfect! Thanks for your feedback and we're glad to hear that you are impressed with the quality and performance of our WH1000XM4 as well as the battery life. Thanks for choosing Sony! - Marco
top notch
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I truly believe these are the best headphones you can get in this price range. I waited to see if they would get a sale price and grabbed it as soon as the priced drop for the holidays
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elite101,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Great headphones for the gym & school
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance & sound on these headphones are great
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Bobby,
Nice! That's awesome to hear that you are satisfied with the performance and audio quality of our WH1000XM4. Thank you for choosing Sony! - Marco
Just amazing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THE ABSOLUTE BEST WIRELESS HEADPHONES EVER!!!! A big differnce from the other headphones that's start with the Letter B is that whenever you remove these headphones from your ears...... the music or video you're watching STOPS!!!! I just thinks that's a cool feature. And they're very comfortable to wear! Takes the C charger and chargers up very fast!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Melvin
Wow! That's great! Thank you for sharing your awesome review. We are very happy as well hearing that you are satisfied with the audio quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at ear cancellation and perfect for use at the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi April, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
Great Purchase
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these. Best I’ve ever bought. Highly recommend these head phones. I use them daily.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottM, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Excellent Sound Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. I previously had the Bose QC35 and Sony blows it out of the water in terms of noise cancellation and sound quality when listening to music. I highly recommend Sony.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi chokoloko,
You made the right choice with these Sony Headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
-Ralph
Poor Warranty for the Price
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these in Sep2020. They no longer charge. Contacted Sony, the warranty is only good for a year. You must buy the extended warranty to get service. Was provided a number to call for repair. Labor is $74 plus $17 shipping both ways, doesn't include parts. There seems to be an issue with the charging port/system failing. This unit costs too much for it to only last a little over a year before repair is required. I have other unit that have only cost $40-$60 that are still working without issue. Come on Sony! Otherwise, the range is great, battery life, sound quality, noise cancelling and multi device use are exceptional. Disappointed that warranty is so limited and product has failed after a little over a year of use. To be fair, I can still use 3.5mm port to listen but the point was to have a wireless unit.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Warranty, While we are glad to hear that you are happy with the sound quality, noise canceling and multi point feature of the WH1000XM4, we are sorry to hear that you are experiencing issues with your unit and was advised to have them serviced. We would like to take this opportunity to assist you and review your file further.
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
I wear a lot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this product, which I wear a lot. I feel it is becoming one of my organs.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lena,
Awesome! We're happy to hear that you love the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
Sony Headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent purchase and noise cancelation is top notch allong with other features that I'm learning.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MovieMan,
You made the right choice! We're thrilled that you are enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Excellent purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Noise Cancelling and overall excellent sound quality but had a little issue with charging and battery but it’s getting back to normal now so I’ve been thinking it might have something to do with the extreme weather outside at the moment
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahesh,
We're glad that you like the noise canceling function and sound quality of the headphones. It's unfortunate that you experienced an issue with the built-in battery. If you still have this issue, reset and initialize the headset:
Resetting the headset
-Press both the (power) button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the (power) button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product - I never had noise canceling headphones before and it makes such a difference.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SusanD, Thank you so much for your review. We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have ever had. Noise cancelling is my all time favorite feature.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cece, Excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Very happy
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really enjoying these headphones..Blocks all outside noise and sound is great.Also like the finger sliding up or down to control volume and removal of headphone shut off
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnthonyT, We're glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
pros and cons
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pros: 1. Light weight 2. Good function 3. Great Noise cancellation Cons: 1. Looks cheap and not pretty on the head 2. Heats up on your ear very quick 3. Low quality sound 4. Too much function Get Bang and Olufsen HX or H95!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi IpadProUser,
We're glad that you like the weight and noise canceling function of the headphones. Your feedback is greatly appreciated. Make sure to adjust the headband for the best fit and comfort. Install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the app's equalizer function to tailor-fit the sound quality to your needs. Adjust the volume of the source device or app that you are using.
Hope this helps. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these headphones for my grandaughter and she loves them. She said they work great and the sound is wonderful.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timmmu,
You made the right choice! We're glad that your granddaughter is enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
All I Needed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality on these headphones are super incredible. I just love the clarity in sound and how easy it is to travel with.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TheEagle, Awesome! We're glad you're enjoying the excellent sound quality, clarity, and portability of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam