Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Excellent Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've bought a couple of pairs of these as gifts for friends and they love them as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Smauldin,
Thank you for choosing Sony!
It brings us great joy to hear that you’ve chosen the WH1000XM4 headphones as gifts and that your friends are loving them too. Thank you for sharing your positive experience with us!
Best regards,
-Fred
- Pros mentioned:Battery life
10/10
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.hands down best headphones ive ever owned! charge lasts forever
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulianM,
Perfect! Thanks for your feedback and we're glad to hear that you are impressed with the quality and performance of our WH1000XM4 as well as the battery life. Thanks for choosing Sony! - Marco
- Pros mentioned:Sound quality
I hear the difference
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality materials. Easy setup and use. Excellent sound. Superb noise reduction. My frequent uses include in-flight and video conferencing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Charged,
Great! We're thrilled that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Battery life, Comfort
Confortable and great ANC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable when wearing. I have worn these for long oeriods of time and they do not hurt my ears. ANC is great also on these headphones, and the battery life is awesome, i can go a week and a half without charging them. Picked these up when they were down to $230 and they were so worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lawrence,
You made the right choice! We're glad that you like the comfort, fit, noise canceling function, and battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Item
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.really good quality and very good noise cancellation, 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Thanks for the 5-star rating, Isac! We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
- Pros mentioned:Sound quality
Love them
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love music and they are amazing to have for the experince other headphones cant give.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrandonB, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Sony
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing color for headphones and newest model, Great sound system and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
Thank you for the 5-star rating! We're glad to hear that you like the noise canceling and sound of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Noise cancellation superb
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is superb transferring to device to voice is kind of glitchy sometimes but it's really cool most of the time it works in the sound of the noise cancellation is awesome I can finally watch TV and not have my daughters tablet in the background playing cartoons and doesn't bother me
I would recommend this to a friend great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.these are great! best headphones ive had in a while
I would recommend this to a friendBrand response from SonyListens
Posted .Thank you for your fantastic review, MarissaH!
We are so pleased to hear that you love your WH-1000XM4 headphones and that they are the best you've had in a while. We designed them to provide a premium listening experience, and it's incredibly rewarding to know we've succeeded.
Thank you again for choosing Sony and for sharing your experience!
Best regards, Gus, Sony Social Media Team
- Pros mentioned:Sound quality
Best noise cancelling headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic and 1000% better than bose in my opinion
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Oscar,
That's awesome! Thank you for your feedback. We are truly delighted to hear that you are pleased with the overall quality and performance of our XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product was skeptical to but after 4 weeks I love the product, Noise cancelling, ability to pir with two deviced are great features this product has
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JJHawks,
Awesome! We're happy to know that you love your new headphones. Glad to know that you like the noise canceling features, multi point connection and great features that came along with this device. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris
- Pros mentioned:Sound quality
Beautiful
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect the sound the crisp the everything! Definitely recommend!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Sherman,
Wow! Thanks for this awesome review! We are truly happy hearing this feedback and knowing that our customers are satisfied with the audio quality of their WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony and for your recommendation! - Marco
- Pros mentioned:Sound quality
zone out from everyone and everything
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.WOW one of the best headphones i have ever own. i always like the clarity that sound produce great for and long bus ride and to zone out from everyone and everything
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JThong, Wow! We're very happy to hear you appreciate the industry-leading noise cancelation and audio clarity this unit delivers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Sound quality
Tetcommutermom
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds great when listening to music and noise canceling is awesome with little kids and working from home but it is very frustrating to use on phone and conference calls I’m constantly being told I can’t be heard. I’ve adjusted the settings with only a little improvement. The only way to get good mic sound is you have to use the cord plugged into the headphones and your phone or computer which defeated the purpose when needing a wireless connection. For the price the mic should work better when on a wireless connection. My $28 wireless headphones work better for calls than this one. So don’t buy for phone calls.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Telecommutermom, Thank you for the feedback on your experience with your WH-1000XM4. We're thrilled to hear you're enjoying the great sound quality and industry-leading noise cancelation. For call quality issues, please make sure that the firmware is up to date. Also, please follow the troubleshooting steps below to resolve this issue:
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Bestbuy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Comfort
Great noise cancelling headphones, comfortable
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic headphones, perfect for flying and the gym. Pretty comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffW,
That's nice to hear that you are enjoying your new Sony Wh1000XM4. We're glad that you like the audio quality and comfortability of our Sony XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Top Notch Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are excellent headphones. The noise canceling and adaptive sound is second to none.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WarrenA, That's awesome! We are glad that you like the noise canceling and other features of your Sony wireless headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! -Craig
AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.AMAZING LOVE IT 10/10 best thing everrrrrrrrrrrrrr
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Camaragirl25,
We are thrilled to hear you're loving your WH-1000XM4 headphones! It's fantastic to get such enthusiastic feedback.
We designed them with features like industry-leading noise cancellation and a long-lasting battery so you can truly get lost in your music.
Thank you for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Great Product!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent at ear cancellation and perfect for use at the gym!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi April, we're glad you are enjoying our product. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
Sound Proofing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best purchases I've made in a while and provides great quality sound proofing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristianR, we're glad you like the sound quality and noise canceling feature of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had these headphones for almost a year now, and they are pretty awesome. They don't cancel out all noise (like on an airplane can sometimes hear what's going on around me), but for the most part they work great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi bhunter, Thank you for the amazing review! We're very happy to hear you're enjoying your Sony WH1000XM4. The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. If the effect of noise canceling is not sufficient, please follow the steps on the link below:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam