Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great and loved the noise canceling! Got it when it was on sale and did not disappoint
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Thank you for the purchase! We're glad to hear that you love the noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Great sounds
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and ANC delivered by this headphones. I had people complaining about echoes when using it as a headset
I would recommend this to a friendBrand response from SonyListens
Posted .Hello NickAnderson,
Thank you for your feedback and it's nice to know that you like the sound quality and ANC feature of our XM4. Make sure to install the latest software version of the headphones (via the Sony app) for optimum performance. Sony takes all feedback seriously. Rest assured that this will help us improve our products.
If you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
Marco
- Pros mentioned:Comfort
Love
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love!!! These are just the best headphones I’ve ever owned!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CJade, we're glad you love our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
- Pros mentioned:Battery life
Highly recommended
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones I've ever had. The charge lasts about 2+ days for me as I listen at least 7 hours a day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ShaneA,
You made the right choice! We're thrilled that you are enjoying the battery life of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great Sounding headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is second to none. Would not recommend for a gaming headset, as the microphone does not have great voice pickup. If you're wanting the best sound you can get, look no further. The app makes these really easy to use, and you can really dial in the perfect sound for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bummedbro,
We're glad that you like the sound quality and app functions of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the call quality is greatly appreciated. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Thanks for sharing your review and for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Great value
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my Girlfriend for Valentines day . She loved them . They are just as good as the Bose headphones for a little cheaper price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1111, Thank you for purchasing the Sony WH-1000XM4! We're glad your girlfriend loves her new Sony headphones and you feel that the price is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Lovin’ my headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Sony noise canceling headphones are awesome and I use them for work everyday.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonia,
Awesome! We're glad that you are enjoying your headphones especially while working. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Sony hesdphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are still some of the best headphones out in the market, the noise cancellation is really good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Javier, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Best ones to workout
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good headphones, if you want to workout with them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisO!
Thanks for sharing your feedback with us! We are very glad to hear that the WH-1000XM4 headphones are a good fit for your workouts. We really appreciate you taking the time to let us know.
Thanks for choosing Sony!
Best regards,
Estefany
- Pros mentioned:Sound quality
Sony Wireless Noise-Canceling Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose pair but could not handle the bass, returned them for the Sony headphones and we have a winner. These are fantastic!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SonyHeadphones,
Great! You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Still relevant and sounds vey good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello OmarM, We are glad that you like the sound quality of your new Sony wireless headphones. Thank you for your purchase. Enjoy your music! Vincent
- Pros mentioned:Bass
Not bad but way too expensive; not what i expected
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I give these headphones a 3.5 in rating. I only got them because i kept hearing that the bass is better than the bose qc 35 but they aren't, not by a longshot. I tested it with several songs and the qc 35s sound way better. Which was disappointing because of how expensive these headphones were. Also i did not like the touch sensor or the voice control. The touching sensor is very sensitive; the slightest little bump and your music cuts off. And it took me forever to figure out how to cutoff the voice control. Everytime i sang or talked out loud the music stopped. So it isn't very user friendly if you're new to sony. Overall i returned it 2 days later and im happy i didn't get rid of my qc 35s just yet.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Lashay,
Thank you for taking the time this write this review. We're sorry to hear that we were not able to meet your expectations with the bass sound, touch, and voice controls and headphones has been returned. The WH-1000XM4 is compatible with Sony|Headphones connect app where you can set the Equalizer which allows you to customize the sound that suits your music, change the function assignments to the touch sensors of both the left and right units and switch between enabled/disabled the automatic audio detection and set the Speak-to-Chat which helps if you have any issues while wearing the headphones. Your feedback is greatly appreciated. We hope that you will shop again Sony in the future and thanks again for purchasing Sony. - Kris
Good enough
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good enough, Good enough, Good enough, Good enough,Good enough,
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IrvingP,
That's a very concise review, and we're happy to take "Good enough" five times as a strong endorsement! We're thrilled the WH-1000XM4 headphones are meeting your needs, whether you're enjoying the industry-leading noise canceling, the excellent sound quality, or the comfortable fit for all-day listening.
Thanks for choosing Sony.
Best regards, Eliab
- Pros mentioned:Sound quality
Honey
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great product. Bought them for my grandsons for Christmas and they love them. They keep thanking me and telling me how much they love them, even better than their iPod pros.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Honey,
We're thrilled that these headphones were a perfect gift for your grandsons. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
better than expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good quality, delivered on specs accurately, better than expected
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EbenezerM,
We appreciate the 5-star rating and we're glad to hear that you like the quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-David
- Pros mentioned:Sound quality
Top-Quality Sound and Noise Cancellation Features
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Experience clear, crisp sound with excellent noise-cancellation capabilities when listening to music. Plus, connecting to your device is a breeze.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JessicaZ,
Wow! Thanks for sharing your awesome experience with our Sony WH1000XM4 and we are happy that you are pleased with the sound quality, noise canceling capabilty and easy to connect of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Madevthe right choice. Sony was the better product.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoeA, great! We're glad you like your purchase! Enjoy your new headphones! ~Earl
- Pros mentioned:Sound quality
Great sound
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well I like the most about this product is the noise canceling feature I like the way that I can still talk to people and hear what’s going on without having to touch my headphones
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cc99, Good to know that you are enjoying your WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin
Love
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the sound and fit of these headphones. I use them when I am mowing the lawn and would recommend to anyone. Great gift idea.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Headphones,
Thank you for the 5-star rating! We're glad you love the sound and fit of the headphones for your activity. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We appreciate the recommendation and thank you for choosing Sony!
Regards,
David
- Pros mentioned:Comfort
Headphone satisfaction
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did my homework looking at reviews before I bought these . Very happy with my purchase . The product lived up to my expectations , very comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satisfied, We're glad that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for giving the product a perfect rating! Jay