Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

$348.00
Save $106
The comparable value is $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 375 Showing 7,481-7,500 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    excellent

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great production. My son loves it and says it works well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Zhang,
      Great! We are very happy hearing that your son loves his Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you he hasn't already, please tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Love My Sony Headphones

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sounds great and extremely comfortable to wear. They fold up, as opposed to the new XM5's that do not.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi LoveMusic, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Love them

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best pair of headphones I've owned. Much better than Beats by Dre, and that says a lot because I've owned 5 different pair of Beats. Never going back.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CNIMKIT, Glad to hear that you are happy with the overall performance of your new WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Mr.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Happy to select this one after testing 5 other brands.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello NadeemK,
      Thank you for your purchase and we're glad that you made the right choice in getting our WH1000XM4 over other brands. Enjoy listening to your favorite music and thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Great headphones

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable, good sound, and good price ……………………..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Eric, Amazing! We're thrilled to hear you like the comfortable fit, great sound, and excellent value of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fabulous headphones

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, would definitely recommend to freinds and family :)

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's fantastic, Jared!

      We are truly happy to hear your satisfaction with the amazing performance of our WH-1000XM4. We greatly appreciate your recommendation!

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Buy these!

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A purchase you won’t regret! So many amazing features and the comfort is awesome!!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Ashleeeee, We are happy that you like the features of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best in class

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this a lot. Use them for wireless listening and wired gaming. They block out a lot of outside noise and I can watch tv late night without waking any one up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tonebone, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    I like them

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great headphones. I got them for my sister as a gift and she loves them. They are great for noise cancellation and also has great features.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Juan,

      Great! We're glad that your sister is enjoying the amazing features of the headphones like the noise canceling function. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good value - you pay for quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great wireless headphones. Good sound out of box and customizable sound with app and equalizer settings so you can change sound to meet your needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SamR, We're glad to hear that you appreciate the good sound, great wireless function, and settings of the WH-1000XM4 Wireless Noise Cancelling Headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    Wireless Headphones

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Grandson loves this product. Every time I see him, he has it on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WandaD, thanks for your positive review!
      It brings us great satisfaction to hear your grandson is enjoying his WH-1000XM4 headphones so much! It's fantastic to know they're a constant companion for him.

      We designed these headphones with features like industry-leading noise cancellation and exceptional sound quality to deliver an immersive audio experience.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome. Noise canceling is unmatched. Great features and sound.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Natalyn,
      That's nice to hear! We are truly happy that you are pleased with the noise canceling feature and audio quality of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    sony hp

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are working great, sounds good quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonyCamera,
      Awesome! Glad to hear your enjoyable experience with the superb sound quality and overall performance of your WH1000XM4 headphones. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Battery life

    Rated 5 out of 5 stars

    Best on the market at the price point.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this. Been in the market for over a year to buy ANC headphones and so happy with this purchase. Battery life is great and ANC is excellent. Would recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Good

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are pretty good Good noise canceling good sound quality and even though they released a couple years ago they still hold up

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuanR, We are glad that you like the sound quality and noise canceling feature of your new WH1000XM4 wireless headphones. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Cans.

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best wireless noise cancelling headset i have purchased. Love it over the Bose for sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ryan, Thank you for the 5-star rating! We're glad you love the great sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality
    Best Buy Employee

    Rated 5 out of 5 stars

    Incredible headphones

    |
    Best Buy Employee
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phenomenal headphones, zero complaints at all. Especially the sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Marcus,

      We appreciate the 5-star rating and we're glad to hear that you like sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sounds and even better noise reduction. Couldn’t believe how quiet it was with active noise reduction on.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Collin,

      Great! We're really glad to hear you're happy and satisfied with the features, excellent noise canceling feature, amazing sound quality, and overall performance of our WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 & 5-stars review and for choosing Sony! -Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Kids Happy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Comfortable. No Complaints. Kids were very happy. .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello SaraM,
      Great! It's nice to know that your kids are enjoying their WH1000XM4 for having a comfortable fit when using. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sound is incredible

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the noise cancelling. I compared it with the lower priced Sony headphones, and the difference is huge. Of course they are $100 more than the lower one.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi elsereturn,

      We're glad that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US