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Customer reviews

Rating 4.7 out of 5 stars with 12586 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 378 Showing 7,541-7,560 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing head set

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones I prefer these over all the other ones this year Sony continues to make a quality product you won’t be disappointed with these

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mitch, You've made an excellent choice! We're very happy you're enjoying your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphones, quality and sound are superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BrandonR, Perfect! We're so glad to hear you like excellent quality and superb sound this unit delivers. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Worth the money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. They have great sound and the noise canceling is awesome. The blue color looks really good too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dp397. Thank you for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality
    Cons mentioned:
    Volume

    Rated 3 out of 5 stars

    Decent headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They’re pretty great for noise cancellation. They won’t stay on your head when working out in the gym. Not very load as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TashunB, Thanks for sharing your experience with the WH1000XM4 Wireless Headphones. We're glad to hear that you are impressed with the noise cancellation feature of the headphones. As it turns out, the headphones aren't quite designed for sports. To prevent the unit from falling, adjusting the headband and the earpads properly can help for a firmer hold and better noise canceling experience. To improve the sound level of your headphones, redo the connection on your headphones and source device and try increasing the volume on both devices. Hope this helps. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Pros mentioned:
    Weight

    Rated 5 out of 5 stars

    Best headphones ever

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Supper light weight! Great for going on runs and super easy to connect!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CarlaV, We are thrilled to know that your new Sony WH1000XM4 are the best headphones ever for you. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding product. Sony know noise canceling. It is amazing how all sounds around you disappear. Being able to connect to two different devices is also great!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 11112222,

      You made the right choice with these Sony Headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good for long flights.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for long flights. Noise cancelling excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello EugeneC,
      That's awesome! We are very happy that you were able to use your WH1000XM4 for your travel and appreciate the noise canceling capability of our XM4. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Somy Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good mf quality. So good I couldn’t hear the thieves breaking into my home. Overall 9/10!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BDJakaBigDaddyJoey, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise cancel earphones! When out it on, the world become yours. However, when you connect 2 device, you can’t use LDAC, which is sad.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vergil,

      Thanks for sharing your 5-star review of these amazing headphones. We're glad that you like the noise canceling function of the WH1000XM4. Your feedback about using LDAC during the multipoint function is greatly appreciated.

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best sounding headphones money can buy, you hear instruments you’d never hear is regular headphones such amazing quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tony,

      Perfect! We're thrilled that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 4 out of 5 stars

    Sony Sony - WH1000XM4

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it enjoying exciting good sounds and the most beautiful music ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ElizabethV, we're glad you love the sound quality of our product! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very recommended, the sounds is so nice jejejejejeje

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HectorG,

      Thank you for the 5-star rating! We're glad to hear that you like the sound quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The best keeps getting better

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible sound and noise cancellation. Makes flying on a plane totally bearable and in fact enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JHerbert,

      Amazing! We're thrilled that the sound quality and noise canceling function of the headphones are perfect for your travels. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 3 out of 5 stars

    Mid at best.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Eh, these were okay. Did not wow me, but are very comfortable. The pressure optimization gave me headaches for the first 2 weeks. I was going to return these, but didn’t realize there was a 14 day return policy. I guess I’m stuck reselling them as I’d prefer a more crisp sound and deeper bass.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DazzlingDiamond, thanks for choosing and purchasing our product. We're sorry to hear that you have issues with your Sony unit. Please check this link when wearing the unit for comfort:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=wearing

      For sound quality, please follow this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html?search=sound%20quality

      If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:

      ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound Great quality Highly customizable Noise Canceling works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ErickN,

      Thanks for commenting! We are thrilled to know your satisfaction with the incredible sound quality, customizable settings, and industry-leading noise canceling function of the WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    My mistake.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sorry I really can’t give you an honest review. My fault. I’m taking a trip soon and decided I had vastly overbought for my flying portion of the trip and I just couldn’t justify the expense. They are highly rated and the salesperson was great. Never even used but tried display in store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SusanJ, thanks for choosing and purchasing our product! Hope you'll enjoying your new Sony headphones soon! ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing sound and superb noise cancelling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony continues to prove that their flagship headphones are the best in the market. Amazing sound and amazing noise cancellation. My WFH savior!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Taha, thank you for the awesome review! We're very happy to hear you're enjoying the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up.The new Integrated Processor V1 delivers unmatched performance while using even less power. Adding in drastically enhanced call and sound quality that reduces distortion and enables LDAC code processing and DSEE Extreme, IPX4 water resistance, and up to 24 hours of battery life with wireless charging, ergonomic surface design for a more stable fit, the WF-1000XM4 Truly Wireless Earbuds are unlike any other before them. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Music to my ears

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Grade sound also when charge long period of great sounds

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnA,
      That's great! Hearing your satisfaction brings us joy! We're glad that you like the sound quality and battery life of your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headphones!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound and feel great! They can be a little tiring to use for long periods of time. I prefer velour ear cups over faux leather.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Krise, Great! We're glad that you like the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Sound quality 8/10

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: 1. Sony headphones app. Equalizer can help tune the sound output. 2. ANC is good. 3. USB - C and carrying case is a plus. Cons: 1. Sound stage could improve. 2. Because it sounds boomy, mid range frequency (vocal) struggles to keep up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HeadphoneAddict, we're glad you like the noise canceling feature, equalizer, and usb type C of our product. The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. We appreciate your feedback. Thanks for choosing Sony. ~Earl Sony_US