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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 12557 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 38 Showing 741-760 of 12,557 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    A happy listener

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am not an audio tech. All I know is, they are comfortable for me, wearing them for most of two 15 hour flights, and the depth and clarity of sound is wonderful. Great around the house too. For the trips, the battery lasted my guess about 20-25 hours. Disconnected a few times with head movement.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi garbini, Thank you for the 5-star rating! We are so glad to hear that you are happy with the comfort and sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Wireless BOOM!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    As one not normally discount the quality of Bluetooth over wired headsets, I have to say that these pack a major punch! Bass is incredible, the highs and mids are phenonimal. 28-30hr battery make them great fro travel. Using noise cancelling on my last flight - I couldnt hear a thing aside from my music - and no one could hear what I was playing. The app is nice and has an equalizer. One perk is an option to turn on voice assist, which can turn off noise cancelling if you get a call/start talking. 10/0 would reccomend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Suits, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sony WH-1000XM4 headphones deliver incredible sound quality and industry leading noise cancellation. They're super comfortable, smart and perfect for music, calls, and travel. Premium performance that truly stands out.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jacob!
      It is truly wonderful to know that your WH-1000XM4s are standing out as a premium part of your daily routine. We're glad they’re providing that perfect mix of quiet and comfort for your music and travels.

      Thanks for choosing Sony!
      Best regards,
      Estefany Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony - WH1000XM4 Wireless Noise-Cancelling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These were a gift from my spouse, and they are amazing. They cancel out any noise. When I am busy cleaning, I play music and when I speak the music automatically stops and the noise cancelling changes. I just need to tap on the right side of the headphones for the music to start again or wait until the outside noise stops and it will start again on its own. This is a great feature because my hands may be covered in cleaning materials, and I do not wish to touch my headphones but want my music to continue playing when I am done talking. The battery seems like it last forever and the headphones are very comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Refrigerator,
      This is definitely a great gift from your spouse! We're delighted to hear your enjoyable experience with superb sound quality, noise canceling/Ambient sound mode, touch sensor controls, features, long battery life, and comfortable fit of your WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones, very comfortable with great sound and noise cancelling as well as battery life. I used them when traveling, very happy with them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, AlanL,

      Thanks for the review and the 5-stars rating! It is truly wonderful to know how much you are enjoying your Sony headphone's top-technology features! With a modern and comfortable design, amazing Sound quality and Fantastic Noise Cancellation, you'll be able to enjoy listening to your favorite artists for a prolonged time!

      Thanks for choosing Sony, have an amazing day!
      -DiegoV Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been looking for a pair of bluetooth headphones for work and running, and after seeing these on sale I got them. Battery lasts a long time. The noise cancelling feature is maybe my favorite part about them. I can still hear if someone needs to grab my attention, but it blocks out all of the other noises I dont want to hear. Music and audiobooks sound great. I recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello user584380,

      Thank you for choosing Sony!

      It brings us great joy to hear that the WH-1000XM4 headphones have become a perfect companion for both work and running. We're glad the long-lasting battery and thoughtful noise-canceling feature are enhancing your experience by keeping you aware when needed while blocking out distractions. Your recommendation means a lot to us—thank you for sharing your positive experience!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound quality and very comfortable. Holds battery charge for a long time to.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic review, JacobS!

      We are absolutely delighted to hear how much you are enjoying your WH-1000XM4. It’s rewarding to know that you find the sound quality great and that they are very comfortable for extended listening sessions.

      We also appreciate you highlighting the battery performance! We designed them to hold a charge for a long time, so you can enjoy your music or focus in peace without worrying about constantly recharging.

      Thank you again for choosing Sony!

      Best regards, Gus, Sony Social Media Team Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Top Notch ANC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the ANC capability of these headphones. I've had the XM-2s for the last 6 years or so and they were still going strong. The only reason I upgraded was because of the sale and ease of charging (they were my only device that was still on the old USB type). I gifted those to a friend and changed over to these. Battery life is still excellent, comfort can't be beat, and I still can't hear babies crying on an airplane with only needing to turn the volume up to below midpoint. These are my ideal headphones and I will sweat by them over other brands, having tried beats and Bose before and just not being as satisfied.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Hinote,
      Great! That's a nice upgrade! Thank you for purchasing our WH1000XM4 and for sharing your awesome feedback. We are very happy hearing your satisfaction on the noise canceling capability of our XM4. Also, we're glad that you like the comfortability and long battery life of the headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Amazing Headset

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, Ive had them for quite some time now and they still feel fresh out the box. The bass is amazing, it almost shakes your head, and the quality of the sound is just unimaginable. Something you need to tryout for yourself.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IkerD,

      It is wonderful to hear that your WH-1000XM4 headphones still feel brand new after all this time! We are thrilled that the powerful bass and immersive sound quality continue to provide you with such an amazing listening experience. Thanks for choosing Sony.

      Best regards,
      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony WH-1000XM4

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely the best ANC headphones you can get. I use these everyday and charge only twice a week. I commute by train everyday on the NYC subway and it’s very noisy but with these headphones when ANC kicks in it takes all the noise away and I’m in my own little world enjoying my music as I sit for my stop. Extremely comfortable headphones and have worn them for 3 hours straight without any ear pain. Yes if the weather is warm they will head your ears up and cause sweat. Be careful using these outside in the rain. They don’t react well to water. As they should since they are not water proof.... There are firmware updates once in a while and I believe the app may be set by default to grab them automatically if connected to wifi. App is also great just wish they didn’t remove the sound simulator that was in the app for the XM3. I bought the black and midnight blue color for my wife. Honestly they look the same. The midnight blue is very close to black. I should have bought the silver instead. No big deal though. Please be warn that if you have an apple device you will only be able to use AAC codec not LDAC. Also the bass response is clean and can further be adjusted via EQ on App.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent Noise Cancellation and 360 Reality Audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its definitely worth buy, i already have Bose 700 , and it does pretty good job on NC but music signature is pretty normal and lacking Bass. Pros of Sony - Excellent NC - Switching Ambient Control based on Status - 360 Reality Audio is excellent. - Music is really balanced. - Has EQ to adjust music based on signature - Very good battery life compared to Bose - Cushion Ear cup are pretty comfortable and soft - Bluetooth connection seamless between iphone or Sony Music Connect App - Also it comes with stat where you can see your headphone usage - Touch sensor are good but could be better - You can adjust ambient noise just covering Right Ear cup while speaking, it will then allow noises in , reduces music sound Cons - Noise Cancelations is pretty Good but Outside I think Bose is better with little more points. But I would say 100 NC is not also advisable during transit. - Touch sensor is responsive but could be more efficient Overall I would give 8.5/10 based on Build , Music Quality features, NC Bose 700 - 7/10

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi debrath89, Awesome! Thank you so much for your detailed review! We are so glad to hear htat you are happy with the sound quality, noise cancelling and features of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    favorite headphones ever

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. They have all the features I was looking for and more I didnt consider. 1) great for work - you can be connected to your laptop and phone at the same time 2) the active noise cancellation doesnt give me a headache 3) the passive noise cancellation is great and the headphones are comfy for long periods 4) battery life is superior

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi User144877,

      It brings us great satisfaction to hear you love your Sony WH-1000XM4 headphones! We are especially delighted that they offer all the features you were looking for, including the crucial ability to connect to both your laptop and phone simultaneously for work. Your detailed feedback on the comfort, superior battery life, and the comfortable performance of the active noise cancellation is highly appreciated. Thank you for this excellent 5-star review and for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Just get them

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really it’s like 4.5/5 because I wish the headphones could switch more easily between devices. But the noise cancelling customisation is top tier. They are very comfy and the fact there is an option to connect these to a 3.5mm jack makes these absolutely the best. I have only charged these like 2 times in the last year. They have great battery life and the standby time is also amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chelly, we're glad you are enjoying the noise canceling feature and comfort of our product. We appreciate your feedback regarding the multipoint function of your Sony unit. Thanks for choosing Sony. ~Earl Sony_US

  • Best Buy Employee

    Rated 4 out of 5 stars

    Solid choice for the money

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and noice canceling. There could be better insulation from outside noise and although the headphones do an amazing job in most environments, they struggle to cancel out certain noises in real time, such as in a coffee shop. I love that they can be used both wired and wirelessly, so sound quality doesn't have to be sacrificed. The app could be better and Bluetooth connectivity can cut out if multiple devices are carried together. Overall, they're a solid choice for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Atomicfireball,

      It’s rewarding to hear that you find the WH-1000XM4 to be a solid choice, and you are enjoying the very good sound quality and noise cancelling performance! We're also glad you appreciate the flexibility of using them both wired and wirelessly.

      We genuinely value your specific feedback regarding the isolation from certain real-time noises (like in a coffee shop) and the occasional connectivity issues when multiple devices are present. We are constantly working to improve our Active Noise Cancellation algorithms and overall user experience, including app features and Bluetooth stability. Your detailed comments are instrumental in guiding those improvements for future updates and products.

      Thank you for choosing Sony!

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Compare favorably to Airpods Max

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hands down best wireless ANC around IMO. Lots of great features, sound & noice cancelling. Compares favorably, IMO to Airpods Max even if evenly priced, which of course they’re not (these are 50% less). These are very comfortable, much lighter on your head than Airpods Max which gave me a headache. Sound quality very similar. Noise cancelling very similar. Not as good ambient sound. Can connect to two devices simultaneously (i.e. TV & iPhone at same time) 30+ hours listening time vs 20 from Airpods Max. Includes aux cable & hard travel case. Airpods Max do not include aux cable & it’s case is flimsy & annoyingly required to keep headphones at low power state. Sony’s charge via USB C. Airpods Max do not, insisting on Lightning cable. I prefer Sony’s over Airpods Max & think they’re the best bluetooth noise cancelling headphones on the market today.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OJSilk,

      You made the right choice with the Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great sound… my son is very happy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound is fantastic…, very comfort where it seats in the ears… for an autistic son I do recommend… and battery lasts more than 24 hours… it’s amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CARMEND,

      Thank you for choosing Sony!

      It's most rewarding to hear that you're enjoying your WH1000XM4 headphones and that they've been such a great fit for your son. We're so glad to know that the fantastic sound, comfort, and battery life are all making a positive difference. We truly appreciate your recommendation!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great overall!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good sound, great battery life, and comfortable for long periods of time! It’s a little clunky getting them connected with the app but it’s smooth once they are

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello AnnaW,

      Thank you for choosing Sony!

      We're excited to hear that you're enjoying the good sound, impressive battery life, and lasting comfort of the WH1000XM4 headphones. Your feedback about the app connection process is truly appreciated—it helps us understand where we can make things even better. Thank you for sharing your experience and for choosing our headphones to accompany you for long listening sessions.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    Sony XM4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had to grab these after my Beats Studio 3s broke after falling from 2 feet. The sound quality in these is levels better and the sound connect app just makes the experience so much more personalized. Build quality is nice for the price point and isn’t a bunch of plastic everywhere. Great sized case and comes with 3.5mm jack, EU connector, and charging cable. Only thing is the charging cable is really short but you can just buy and aftermarket. Battery life is excellent and it connects to my iPhone, Mac, and TV seamlessly

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi King238,

      Thanks so much for the detailed review! We're thrilled to hear you're loving the sound quality and features of your WH-1000XM4 headphones. It's great to know they've been a seamless upgrade for you!

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best Noise Cancelling without Breaking the Bank

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything about these headphones is stellar. Battery life, noise cancellation, comfort, style. I use them when traveling the most, especially when flying and they’ve not only lived up to the 20-hour battery life after 6 months of frequent use, but the noise cancellation makes it trivial to fall asleep, even during take off! I use an iPhone and, while AirPods have the best user interface in my opinion, I have no qualms with the way these headphones work. I think the only place they’re somewhat lacking is with the all plastic design, but it gets the job done.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello verymeticulous,
      Wow, that's perfect! Thank you for sharing your wonderful review of our WH1000XM4. We are very excited to hear that you are pleased with the overall quality and performance of our XM4 like the sound quality, battery life, noise canceling capability, design and comfort. Thanks for choosing Sony! Enjoy! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Great sounding Head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Light weight, Good noise cancellation, Comfortable, descent sound quality but falls short on big bass delivery. Good Value

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TerriC,

      We appreciate your balanced feedback on the WH-1000XM4 headphones, highlighting their excellent comfort, lightweight design, and effective noise cancellation. We understand that bass preference is subjective; for enhanced low-end delivery, you may want to try adjusting the Equalizer settings within the Sony | Headphones Connect app to boost the bass frequencies to your liking. We are glad you find them to be a good value overall!

      Thanks for choosing Sony.

      Best regards, Eliab sony-global