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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12452 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 12,452 reviews
  • Rated 5 out of 5 stars

    GET IT!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They say you get what you paid for, and every dollar spent on this headset was worth it friend! It is top-tier for everyday life, the noise cancellation is unmatched! You see lips moving and that’s how you know the person standing in front of you is talking. This Sony WH-1000XM4 is the way to go if you’ve been contemplating and debating friend. The combination of high-quality Bluetooth codecs, great sound, improved noise canceling, amazing battery life, and smart features like auto pause and Bluetooth multipoint allowing you to connect to two devices at once is a feature you didn’t know you were missing in your life until you have it. What sealed the purchase for me was the ear cup padding (it’s giving vegan) translate that how you desire. My previous headset pressed against my earlobes and gave me a headache after an hour. These Sony ear cup paddings surround the ear kinda like a newborn pillow lounger! I don’t like to leave reviews (ever) but I’ll spend hours reading reviews on a product I’m debating on. This is me paying it forward for all the reviewers that have helped me with past purchases.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dekobe24, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Once again the best from Sony…

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    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing active/noise cancelation and superior sound quality! One of my favorite pairs of headphones on the market, they’re light, come with a substantial case, include all cords, and last me days at a time before charging! They also have adjustable EQ and noise cancelation, something like the AirPods Max do not. One of my favorite gifts for family/friends!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello sf64,
      Awesome! Thank you for your wonderful review of our Sony WH1000XM4. We're glad that you like the quality of our XM4, especially the sound quality, noise canceling capability, battery life, design and the beautiful case. Perfect gift for your love ones. You can fine-tune the headphone using the Sony Headphones Connect app. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    A step above

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have iPods Pro 2s. I have the Sony XM4 buds, Samsung Pro buds, Pixel Buds Pro and even some nice Sennheiser open back studio headphones. The sound, comfort, ease of use and look of these headphones are by far my favorite of all. I also love that I can plug them in with a regular headphone jack to my work computer. The case is nice, the blue color I bought is beautiful. I waited so long to buy these because i had so many other headphones and really didnt need them. When they went on sale for $199 I couldn’t resist and im glad i didnt. They are amazing headphones and the noise cancellation is also top notch.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JeremyM, We appreciate your feedback on the Sony WH1000Xm4 Wireless headphones. We're glad you are impressed with it. Enjoy and thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Better than the Beats Studio!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I haven’t owned a pair of headphones since the original beats studios came out, yes the ones that were once $400, attached to a wire, and required a battery in the headset to work. Headphones have come a long way since then, so I decided to pull the plug on these. I was in between these, the studios, or the Bose. What ultimately led to my final decision was the way the ear cups of the headphones sat on my ear, and the total battery life. I prefer my ears to sit inside rather than the piece sitting on my ears. I’ve tried the other headphones, bought a pair of studios for my daughter since they were on sale and I’ve tried them out in comparison to the Sonys, I’m glad I went with the Sonys. My ears sat more comfortably inside, and the color alongside the case is very nice. Overall sound quality is awesome, they drown out noise really well and I love that there’s an app where you can customize how you want certain music to play. I have seen these go on sale from time to time, but I couldn’t wait, I needed something for studying. They last extremely long without me having to charge frequently which is a big plus. The case itself isn’t large either, it’s more flat which I love in comparison to the bulky round beats case. Overall quality of these in comparison to the beats is way better in my opinion.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi esschantsy, Great! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Lives up to its legend.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very well designed and effective headphone. Industry-leading noise canceling really does it’s job. The gesture based controls are intuitive and effective. But my favorite feature is being able to create my own equalization profile via the app. They are very comfortable to use for extended periods of time, and the battery lasts at least 30 hours on a full charge. The included case is pretty great, too. See if you can find this exceptional product on sale. But even if it’s not, it’s worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Grubbel,

      Thank you for the 5-star rating and we're glad you like the noise canceling, battery performance and smart features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    The leader in noise-cancellation

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unbeatable noise-cancellation quality and commendable audio quality make these the headphones to get when you need a quiet environment. Topping it all off is remarkable battery life (~30 hours). The main detriment is less than stellar connectivity options. It includes Sony's LDAC, but doesn't have any low-latency codecs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello ChadThunder,
      Thank you for purchasing our Sony WH1000XM4. That's nice to hear that you appreciate the awesome sound quality, noise canceling capability and long battery life of our Sony WH1000XM4. Your feedback is appreciated as well. This will help us improve our future products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Anime Made Me Get This, no regrets!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been meaning to get a new pair for a while (I'm on the PC 24/7 streaming and working on art), and I've been looking at a pair of Sony's for years thanks to ANIME! My old pair was hurting my ears, good excuse, I don't regret my purchase. Love the style and color but I also love how almost versatile it is. The AUX port works very well when I need that direct connection but I've also been loving the wireless connection with my Phone (Pixel 7). There's also this automatic noise suppression and it's been a blessing so when I'm on a run I can still hear cars coming to get out of the way. The battery life is also SO GOOD, the range of the bluetooth is so far, I can go all the way to the basement while my phone is in my room (1st Floor, opposite side of the house). The price might be steep, but the quality is so worth it.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CentaurWorks, You've made an excellent choice! We are so pleased to hear you like your WH-1000XM4 headphones and you're enjoying all of the features and capabilities. Also, we're happy that you appreciate the amazing battery life, very good communication range of the Bluetooth connection, and midnight blue color. At Sony we strive to put forward the best possible products for our customers. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Excellent performer with a competative price point

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wanting to purchase this item for a couple of years, and despite the time there are still excellent at deadening noise to isolate the user, with a highly competative price point. Despite the exsistance of it successor, the mx5, I opeted for these due to the pricing but more importatntly the compact size. These noise canceling headphone have exceeded my expectations, as not only do they provide excellent sound but can be used as a device to isolate low frequency noise to allow me concentrate on cognitive tasks. They do not completely counter all sound, as any active noise can still be heard but in a much more damped state. However, background noise, such as the tv in the other room or noise coming from a neighbour are vertuallyu neutralized. I am very please with this purchase, and at a price point of 250USD this was a great investment

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi ToluwalaseO, thank you so much for your fantastic 5-star review of the WH-1000XM4 headphones! We're thrilled to hear that they've not only met but exceeded your expectations, even after you've been eyeing them for a couple of years. It's wonderful to know that their excellent noise-canceling capabilities are providing you with the focus you need for cognitive tasks, and that you're enjoying the premium sound and compact design. We're delighted you found them to be a great investment at their competitive price point! Thank you for choosing Sony. Best regards, -Dominick Sony_US

  • Rated 5 out of 5 stars

    Gereat cans.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really like the comfortability and battery life of these headphones. The sound quality is very good. The noise cancelling is excellent outdoors and in the office. It's great to drown out the co-worker that has a conversation so loud its almost uncomfortable at 50 ft away. The app to connect and control works well on Android.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rando666, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    A great purchase!

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had these for a bit over two years now and used and abused these babies well. Still no issues with quality of sound or of the product. They are comfortable, sound great, and the noise cancelling works well. Battery life is also wonderful and I can’t tell if it’s diminished at all over time. A great purchase!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KhristopherW, Thank you so much for taking the time to leave us a review of your WH1000XM4. We're glad you appreciate the comfortable fit, great sound, top-notch noise cancellation, and excellent battery life of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best Noise Cancelling

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are hands down the best headphones. They are adapted to your ear shape for optimal listening. The noise canceling is top notch. I have used them every single day for three years now. I am just now needing to replace them due to a drop/damage which was user error, no reflection on them. They are so comfortable and just absolutely the best. They fit entirely over the ear and the cushion is so soft.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonilynK, Thanks for the 5-star rating! While we're sad to hear about the damage, we're glad that you are impressed with it especially with the noise canceling and build quality. We hope you'd still consider our newer model in your next purchase. Thank you for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the design, comfortability, and color. The sound quality is amazing, and noise cancellation is great. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user551513, Thanks for the 5-star rating!
      We're glad you're happy with your purchase. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. I wear them for long periods with glasses and they don’t bother me much. Noise cancelling and awareness features are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SarahS,

      We're truly heartened to learn that you love your Sony headphones and that they're comfortable to wear for long periods—even with glasses. Thank you for your fantastic 5-star review! It's wonderful you highlighted both the noise cancelling and awareness features, which are designed to help make every listening moment immersive and effortless.

      Thank you for choosing Sony—wishing you a truly enjoyable day!
      DiegoV. Sony_US

  • Rated 5 out of 5 stars

    You need these.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these. The battery last so long, they’re comfortable to wear for hours. I don’t have to worry about them getting scratched, they’re plastic, so they’re very durable. I wear them to study or to go to the gym… the sound quality is to die for and I can gladly mute the world around me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AshleyC, Great! We're very pleased to hear you're enjoying the long battery life, comfortable fit, durable design, and exceptional sound quality of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony WH 10000XM4 vs Bose 700

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have never treated myself to nice headphones, I have only used the free bud set whenever I have upgraded my phone. With the lines starting to fray, I decided to do some research and buy a pair of bluetooth over the ear headphones. All blogs and reviews pointed to Sony WH-1000XM4, and when I went to Best Buy and tried them out vs others it confirmed it. Not only do they perform incredibly well- audio quality, bluetooth range, noise cancelling efficiency- but they are comfortable and really aesthetically pleasing. My husband bought the other main contender (Bose 700) and we were able to compare directly using the same songs. Though I think the audio is slightly better with them (more layered), Sony wins everywhere else and I am really glad I chose them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BM10,

      You made the right choice with the Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    These are the BEST headphones ever.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the BEST headphones ever. The noise cancelling is top notch, I work a lot at coffee shops and there usually very noisy but the headphones practically block all the noise. It also has an option to stop the noise cancelling feature whenever you speak to hear better. And they do not hurt my ears, only when i use them for long hours at a time. Overall i recommend them highly if you want some nice noise cancelling headphones that aren't super expensive like the apple headphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Angelina, we're glad you are enjoying our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    comfortable and cute

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very lightweight (in the best way) and comfortable! still playing around with the sound quality and preferences but so far, i really like it! very good for flights (noise-cancelling). bought this when it was on sale (cyber monday deals) and would say it's worth the price (though still slightly more expensive than what i would normally spend on headphones). very nice, compact packaging too

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi tl0828,

      Thank you for the purchase! We're glad to hear that you like the comfortable design, sound quality and noise canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Very Pleased

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you're looking for a pair of nice headphones that aren't necessarily the newest and greatest, but come at a good price I'd definitely recommend these. These sound great and the noise cancellation helps me focus while I'm in the office.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Chicagobarn

      It’s rewarding to hear that the WH-1000XM4 is helping you stay focused in the office! We are glad that the noise cancellation and sound quality are providing the performance you need. Even as new models join our lineup, we take pride in the fact that these headphones continue to be a top recommendation for their value and effectiveness.

      Thank you for trusting Sony.

      Regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Dreamy Sounding & COMFORTABLE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Im 65 yrs. old and have bought many earphones. FINALLY, found a pair thst didn't hurt my ears. These earphones are a dream for ear comfort. The sound is amazing and you have several choices such as more bass or kess. The sohnd options are wonderful. These are expensive to me, but worth every penny.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DinahA, That's amazing! We're extremely pleased to hear our WH-1000XM4 headphones meets your needs and expectations! Glad to know you like the exceptional comfort and you found the headphones that didn't hurt your ears while wearing it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thank you for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony Doesn't Miss! Great Headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy these headphones. I use them almost everyday and they are perfect when travelling. I love that they provide the headphone jack for airplanes. I had no idea that airplanes made this switch but the provided jack is CLUTCH! The noise cancelling feature is pretty darn good. Overall these headphones are worth a purchase. Very comfortable and one of the best features is that you can connect to 2 different devices at a time. Audio can easily switch from my phone to my laptop without much effort on my end.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Timothy, Thank you for the positive review! We're glad that you find them perfect when travelling and good to know you love that there is a headphone jack option. It's great to hear you appreciate the excellent noise cancelling feature, comfortable fit, and multipoint connection feature of your new Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

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