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Customer reviews

Rating 4.7 out of 5 stars with 12587 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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Cons mentioned filter

94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 405 Showing 8,081-8,100 of 12,586 reviews
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Awesome Headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones, the noise canceling and surround sound was by far my favorite feature.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Duhchingchong,

      Great! We're thrilled that you are enjoying the noise canceling function and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Sony’s XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product it’s top tear. The noice cancelling works amazing, specially for plane and car trips. Materials are high quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi YrLP, Excellent! We're glad that you like the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wonderful headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful pair of headphones. Sound is so much better than a lot of other products.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AliciaQ, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    These headphones have been a game changer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have been a game changer - no longer have to listen to the barking down that lives downstairs while I attend school!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi newwife, Awesome! We're thrilled to hear you're enjoying the industry-leading noise cancelation feature of these headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphone

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a gift for my granddaughter who said that her friends say this is the best headphone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi PNJMIMI,
      Thank you for taking the time to share your thoughts with us! We truly appreciate your kind words about the WH-1000XM4 headphones. It’s wonderful to hear that your granddaughter and her friends think so highly of them. It’s rewarding to know that they are making a positive impression.

      Thanks for choosing Sony!
      Best regards,
      Stephanie Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best headphones for daily use!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones, probably the best for my preference in daily use. Can’t go wrong!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MEL26,
      Awesome! We're glad to hear you found the best headphones that suits your needs and expectations. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use. The noise canceling is excellent. A bit on the pricey side, but got them as a gift

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Wonderful,

      You received the perfect gift! We're glad that you like the noise canceling and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Fantastic headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The most satisfying audio experience I've ever had with headphones. The ANC is amazing, and the sound quality is spectacular.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlanH, Perfect! We really love to hear you feel the WH-1000XM4 the best sounding headphones that you've owned. Good to know your purchase went well and you're enjoying the superb sound quality and noise canceling feature of our industry-leading, Noise Canceling headphones WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase! -Jess Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Best Headphone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphone I've ever used. Sound is very good, no distortion even at high volume level. Noise cancelling is dope. Overall, the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Top Notch Sony Headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly one of the best headphones I could have ever bought I’ve had these headphones for a year now bought them last Christmas and they’re still going strong and very durable. Highly recommend for people who want these for the gym or for any other reasons if you’re serious about your music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello dominickg1234,
      Thanks for sharing your feedback and we highly appreciate your recommendation. We are pleased to hear that our Sony WH1000XM4 still works and perform perfectly. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    The next big thing

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the new standard for over the ears headphones. Nothing comes close and might not for a while. Sony is back and better than ever

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alexmori,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Totally worth value if you use them regularly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Head sets were nice but if you use AirPods calling regularly this seems useless for most of the time.. hardly used twice after buying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dspk, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones! High sound quality love noise cancelling.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NerfFortnite,

      Great! We're thrilled that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ANC and with the equalizer you can make them sound however you want. Did have some static in one ear so I returned them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Goretex,

      Thank you for the feedback on your experience with your WH1000XM4. While we're glad you like the exceptional noise cancelling and sound quality of the headphones, it's unfortunate to hear that you're hearing unwanted noise on your headphones. This is definitely not the experience we'd like to hear from you. Good to know you're utilizing the built-in equalizer on the Sony Headphones Connect app. Resetting and initializing the unit may help resolve the issue. We also recommend updating the headphones on the latest firmware version. The software includes key features, applications, bug fixes, and feature improvements.

      We regret to know that the unit had to be returned. Your feedback about the static on one side of the headphones is greatly appreciated. Rest assured that this will help us improve our products.
      We hope you will consider Sony again in a future purchase.

      Regards,
      Jess Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great ANC and very comfortable.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding noise reduction. Headphones are also extremely comfortable to wear.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JohnM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great sound

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They sound quality on this earphone is awesome. The price is a little bit high but I got on sale for good price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vinnie, Great! We're thrilled that you are happy with the sound quality of these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Ralph Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Noise Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancelling is excellent. The sounds is clear and vibrant. Controls on the ear phone are convenient.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BestBuyer, we're glad you like the sound quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great earphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very comfortable very good sound quality. Use for watching TV works perfect for that.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DouglasD, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4 headphones! With intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    best headpghone

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    its really good great noise canceling and audio really good seal not waterproof tho

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Patric, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Bass

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The bass is great, even on hardcore music. Great when chilling on the couch or bed.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bob2, We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US