Customer Ratings & Reviews

These headphones have many great features. They are very comfortable to wear. They are lightweight. Noise cancellation is very good, but without music playing there is an audible hissing sound from the noise cancellation. The app is great to work with, and connection and setup were a breeze thanks to the consumer friendly app. The app can take into account that you are even wearing glasses when setting up. Doing a wireless firmware update was very quick.There are many choices to choose from with the EQ feature. But the audio quality was not there for me, which was a big surprise given how many customers rate it very highly, and given high ratings from influencer reviews. The instant I started listening to music, I knew something did not sound right. They have a good amount of bass, but it sounds muddy to me, and middle and high tones lacked definition. Instrument separation and clarity was also sub par. I subscribe to Amazon HD music which allows for the highest quality streaming experience. I also tried listening with the cord attached, and many different equalizer settings, but the audio did not improve. In some sense the sound was actually irritating to listen to because of this. I have listened to the Bose 700NC and my old headphones were the BOSE QC 15 wired version, which I compared and thought had much better audio quality and clarity. Maybe these headphones were defective, but in any case I decided not to pursue it and returned them. Given all the other very positive features, I really wanted these to work out.

These are great. They fit wonderfully over the ear and are very comfortable to wear for hours at a time. The noise canceling technology is powerful it really turns off all the noise great for a noisy office. And of course the Sony musical speakers are top notch. It has features to change the volume and it has a feature to turn off the sound when you talk which you can turn off and on. Bluetooth pairing is very easy.

I absolutely love these headphones. The sound quality is unbelievable and the bass is just as good as everyone else says. They’re extremely comfortable for long wear and don’t make your head or ears sweat like past headphones did for me. Would totally recommend even with the XM5s out.

I bought these, a couple months ago, wanting a mid-tier price for a first pair of headphones. Until then, I was exclusively using earbuds/AirPods, etc. I wanted to prioritize immersive sound, but still have a decent internal mic, so that I could use them for work, if needed. When I tested these in-store compared to similar-tiered options for Bose, Beats, JLab, and Skull Candy (which I really took my time with) Sony outperformed them all for overall balanced sound. I was shocked by this because I went in thinking I would be going for Bose. Once I calibrated my purchased pair, they knocked my socks off! I love the sound test that ensures you hear sound in the way that YOU want. When I brought them to the counter, the cashier asked if I had owned a pair before. When I said no, she said I was going to fall in love with them. She wasn’t lying! I plan on wearing these out and then going for a high-performance set, later. I guess I’m a Sony girl from now on. I’d highly recommend these!

The Sony WH-1000XM4s are on another level. The sound is rich, balanced, and immersive—every song feels like a private concert. What really stands out is the comfort; I can wear them for hours and almost forget they’re on. Premium quality through and through! With it on sale, it was definitely a win!

I recently upgraded from the XM3's (which I've owned for two years) and these 4's are superior in every fashion. The noise cancelling is significantly improved, the bass is still the best of any headphones manufacturer (that's right, I said it, come at me Beats and JBL), as well as a noticeable loss of weight. Now the only two drawbacks seem to be the battery life, and the speak to chat can still use some work. The only reason the former is even a negative is that my XM3's seem to have had a longer life, but I feel that the loss of weight may have something to do with that. But with all that being said, before I go on a ramble like Grandpa Simpson, these (in my opinion) also beat Bose in every category that matters, even if it's by the smallest of margins.

Pros Excellent sound quality - sounds extend beyond the human range of hearing Actually cancels noise Battery charges quick/lasts all day Cons Hurts your wallet Doing Video Editing while your child is doing school from home made this a necessity, and this pair delivers on sound quality and noise cancelling. I use them 7-9 hours a day, 5-6 days a week. I am comparing heavily against the XM3's. My reason for replacing the XM3's was the battery was dead from overuse(I replaced the battery myself, voiding the warranty). Noise cancelling and battery life have seen a significant upgrade. Enough that I would consider purchasing the XM4 if my XM3 was still working. Sound Quality wise, it is a decent boost, wired and wireless. Plugged in, it is a smooth sound from the earth shaking bass to the smooth high pitch sounds, these deliver. Throw these babies on in the dark with a scary movie and there is literally no escape. Voices are crisp and warm, while the bass can(and will) blow your mind. Sony typically runs higher on the bass side of things. The 3D audio is pretty awesome as well, from a technical standpoint. Being able to correctly situation 7.1 channel audio in these headphones with an accurate space sound feel. Been using noise cancelling technology since the Bose quiet comfort over the ear headphones(20 years ago), and these are the best I have found. The changes from the XM3's noise cancelling is a solid leap forward. The XM4's noise cancelling seem to mute out more of the mid-hi tones that the XM3's let through, or else it lowers it more. More of the mid to low ranges are effectively canceled as well. My Laptop is the loudest made(seriously, 66db) and is hoisted at above head level in the air. With nothing playing, background noise is audible, but with a little noise playing these headphones really do their job well, enough that my family can be playing 5-6 feet away(they are loud lol) and with something playing at low volume keeps it silent. Another area they do really well in is the noise cancelling adaptation that it allows you to do. I go from my noisy editing area to outside for some fresh air and the headphones automatically adjust for the noise in order to cancel it better. On the streets, it blocks out almost all car noise when tested about 15 feet away from a 4 lane street when busy to a point where it was jarring how disconnected from the loss of hearing.

Works perfectly and even better to apple pro max headphones. Bought these as a gift but I also have one on my own I was gifted one back in 2021 and it still works perfectly. Overall these headphones have great sound quality and battery life, which is must as a college student.

Great Sounds, nice base, holds well on head when working out.

Not very loud even after messing with settings for days. Comfortable and good battery life.

If you can find these on sale, these are terrific wireless headphones. I did have to tweak the EQ quite a bit until I found a curve that felt really good to me, but it can be done. These are way overloaded on bass from the start - which can muddle other frequencies. But the bass certainly is punchy, and honestly when it's tweaked these sound really good. They're not AptX-Low Latency or anything; if you have LDAC turned on you can't use multipoint; I still don't think they sound as good as my Shure Aonic 50s. But they do fold down really neatly, battery life is great, noise canceling is powerful. Can be a great value especially if you aren't paying full price.

These are very comfortable and very quiet! Perfect for studying.

Great fit. Comfortable. Excellent noise cancellation. Nice battery life. More customization and tuning that you don’t get with the Bose QC series via the Sony app.

Pros: - Great audio quality (for bluetooth). If you have an LDAC-supported device, even better - Noise cancelling is pretty good, and lots of options. Same with EQ - It feels comfortable on my ears. I also tried Bose QC, but these feel larger and fit better - Battery life is great. I have forgotten to charge it overnight while listening to music most of the day with noise cancelling, and it has lasted two days Mixed: - Support app is fairly cool? But kinda annoying that you need a mobile app to change settings - Gestures for media control are kinda cool, but you run the risk of mis-inputing Cons: - Build (maybe just personally). See below - With LDAC, you can only pair with one device (although I seem to be able to pair two with a DAC just fine?) This is actually my second pair of these, because the first ones stopped working, and I've noticed already that some features (namely, pause when disconnecting) stopped working.

Excellent sound and top-notch noise canceling Slightly more comfortable Improved voice calling Pairs with two devices at the same time New Speak-to-Chat mode Upgraded Bluetooth system-on-chip Good battery life

The Sony headphones are just what I needed. I travel a lot by air and the ANC feature blocks out nearly all the ambient sounds without having to turn the volume way up. The sound quality is full and rich even at low volumes making relaxing very easy. The battery life is good. I don’t have to worry about charging often seeing that a 3 hour usage still left me with over 90% of battery life remaining.

Super comfy! I keep forgetting I have them on except of course for the lack of ambient noise gives it away lol. Relatively simple setup. The fact that it supports 2 BT devices at a time is also a great feature. I can have it connected to my phone while I teleconference on my computer. The battery life is UNREAL. I charge it daily but on occasion, when I forget I'm still wearing them and step away for the day, I just turn them off and use them the next day without worrying about them dying. I usually use them for work 12-16 hours a day and that's just amazing to me. My only critique would be the included USB cable is stupidly small. More like a patch cable(to my fellow IT pros) at only 6 or so inches in length. I almost forgot to mention the sound quality is some of the best I've heard from even wired monitors.

I love my headphones. They are very comfortable and I can leave them on for hours with out any pain, I have even fallen asleep with them on before. They have an amazing battery life with me only needing to change them every 2 to 3 days. And they sound amazing like when I got these I got a hole new world of music. I also don't do good in loud places and these helped so much.

I’d been on the fence about getting this model of headphone for awhile, wondering if other models like the Apple AirPods Max and the newer Sony WH-1000XM5 would be better purchases for the extra cash or if I should get earbuds because I wear glasses. Well the price came down to a point where it was comparable to highly rated earbuds like the Apple AirPods Pro 2 and the Sony WF-1000XM5, and almost half the price of the Apple AirPods Max so I decided to treat myself. And boy am I glad I did! The sound quality is really good (especially if you use the Sony App EQ settings found in a review for the XM4 on www.headphones.com), the noise cancellation is spectacular. Transparency mode is apparently not as lifelike as Apple’s AirPod products, but that was no big deal for me. I like how you can adjust the transparency levels to your own tastes and environment. The comfort level is great, though people who wear glasses may find themselves making occasional readjustments depending on how long they wear them. These are such a good product that I find myself not caring a bit if other, more expensive headphones sound a bit better or have better NC or better transparency, etc. what these are now is an absolute bargain for those looking for an overall package of good sound, great features and comfort. I may have to get another pair for my wife later this year.

These headphones are comfortable enough to wear nearly all day long, which I sometimes do. The sound quality is superb. But perhaps most amazing is the sound-canceling feture. With the headset on, I hear very little other than the music playing. I would buy this item again.