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Customer Ratings & Reviews

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Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12558 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 42 Showing 821-840 of 12,558 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Nice set of noise canceling headphones.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Battery life is nuts, noise canceling works well and the sound is very good as well. Ive had my headsets these are some of my favorite. Light and comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Scruffybuns, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony has their act together! After four sets of trying to get the Bose 700 corrected to no avail I decided to switch course and purchase the WH-XM4, my only regret is why I didn’t do this sooner. The Sony’s are AWESOME! Great sound, best noice cancelling, best App, best equalizer and best battery. 30 hours of battery compared to well you don’t know with Bose 700s, their firmware is all messed up, and after four pairs it only got worse. Sony offers a great, stress free listening environment. Music is crisp and clear, bass is awesome, however you like to listen to your music you can customize it to your liking. Great highs, midrange and lows and all adjustable. I have a wide range of music, so I tested them with all types of music and so far after one day I’m totally impressed, Sony M4s gives the best sound for your dollar, I’m sold!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benny1, you definitely made the right choice! Sony’s industry-leading noise cancellation evolves to further immerse you in your music. The addition of Sony’s proprietary HD Noise Canceling Processor QN1 masterfully eliminates the noise around you. Listen all day with up to 30 hours of battery life. Quick charging gives five hours of playback with just a 10-minute charge.

      To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Best office headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Perfect work/productivity headphones. Great sound and microphone quality. Excellent background rejection on the mic and excellent noise cancellation. They fit well, do not squeeze hard, and work with glasses wearers. I have had mine for close to 3 years now and use them for music and work calls daily. Battery and pads are still in great condition. 100% worth the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AustinT, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Good Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pros: Great Sound Comfortable Good battery life USB-C Look and feel good Cons: Could not charge and listen at the same time Touch controls on headset are ehh Switching between connected devices is odd

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoodHeadphones,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad to hear those positive remarks. You may refer the steps on these links to help complete your experience:

      For touch controls:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      For the multipoint function:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00255680

      Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Buy it!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, comfortable to wear & great noise cancelling! Buy! Long battery life too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jekka0412,

      Thanks for this fantastic review! We're delighted to hear you're loving your WH-1000XM4 headphones. It's great that you're enjoying the excellent sound, comfort, industry-leading noise cancelling, and long battery life.

      Thanks so much for the wonderful review and for choosing Sony!

      Sincerely,
      Jenn | Sony Social Media Team. Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Pretty great, just like its predecessor

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The predecessor, the WH-1000XM3s, were game changing for me. I’d never owned a pair of over-ears that I could comfortably wear all day and even night. These carry on much of what’s best about the XM3s. The padding is a little thicker, which is mostly great, but actually just a teeny bit less comfortable than the 3s to wear as a side sleeper at night, if you happen to need to. It’s a really minor difference though. The sound quality is better than I thought any bluetooth headphones could possibly be. The noose canceling seems very slightly improved over the 3s. Battery life is phenomenal. I can’t say if mine actually reach the 30 stated hours, but I can say they get over 24, which is pretty incredible. The 4s also have the ability to auto pause if you take them off. That’s kinda nice. They can also pair to two devices at once, which works... okay. If I use that, I get more “traditional” bluetooth issues like sudden un-pairing and re-pairing at random times. When paired to only one device, however, the connection stability is superb. Overall, it’s a great pair of headphones. Personally, I’m not sure if they’re worth the price premium over the WH1000-XM3s. I’m also not sure they aren’t worth it, though. It’s a close call. I still use both pairs every day.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi awesometoast,

      We're glad that you are enjoying the improvements we made from last year's model (WH1000XM3) and the new features on the WH1000XM4 like the wearing detection. Your feedback about its comfort is greatly appreciated. Adjust the headband of the headphones to achieve the best fit and comfort.

      Make sure to set up the multipoint function (Connect to 2 devices simultaneously) on the Sony Headphones Connect app if you are connecting 2 devices simultaneously. You may refer to this link for more information:
      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00249936

      In case you need further assistance, please email the below information to socialsupport@am.sony.com:

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Additional Information regarding your experience with the WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Best purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Probably one of the beat purchases I have ever made for myself. The headphones are comfortable, have great sound quality. And most importantly cancel noise when I need to. The only downfall is that the headphones does pickup sound that is extremely close by. For example, I may have the noise cancelling setting on at work, and keying in numbers on a 10-key. Because the key strokes are so close, (less than a foot away) and loud, it seaps through the headphones. However, noise coming from further distances the headphones do block out. Other than that, the headphones have amazing battery life, are comfortable to wear for long periods of time, and I really do like how taking of the headphones pauses the music.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi 2Serenity7, Awesome choice! Glad to hear that you are happy with your purchase! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    The BEST headphones on the market!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have been using the XM4s for over a week now and I must say I’m very impressed. I did a lot of research and watched reviews online before buying and I think the overall consensus is the same. The XM3s where and still are great headphones, but the XM4s fix all of the minor setbacks of the previous model and then some. Hands down I think the active noise canceling is among the very best and I can wear them comfortably for hours. I tried the new Bose 700s and although they are good, these are superior. The build quality is excellent, the audio quality is stellar, and the advanced features of these headphones bring the overall package to a whole new level. There really isn’t anything quite like it on the market as of yet, and it just shows that Sony has been paying close attention to their consumers. I highly recommend them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JediJerms,

      We are so glad to hear that you are enjoying your WH-1000XM4. We also appreciate the recommendation. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.

      Thank you for choosing Sony and enjoy your headphones!
      David Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Headphones; great price

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and super noise cancelling feature; adjustable and easy on the ears. Quick recharge and voice indication of on and off. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JamesT,

      It is wonderful to hear that you are enjoying the industry-leading noise canceling and sound quality of your WH-1000XM4! We are glad the comfort, quick charging, and intuitive voice prompts are making your listening experience even better. Thanks for choosing Sony.

      Best regards,

      Eliab sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony XM4. Amazing headphones

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing headphones. Highly recommend. They are very comfortable and the battery life is amazing as well. The sound is great and its customizable. The headphones also fold for travel purposes. The noise cancelation is top tier as well. One of my best purchases

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerkaresW, Thanks for the 5-star rating! We're glad you like the headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Do better Sony

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They can be better. I really bought them because I was trying to connect my headphones to my PlayStation and since it was a Sony brand, I thought it was compatible, but it wasn’t. I keep having to use the wires to connect my PlayStation to the headphones, which is sometimes annoying But all in all they produce great audio, and the comfortability on them are amazing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NahomT,

      Thank you for choosing Sony!

      We're glad to hear you're enjoying the excellent audio and comfort of your WH-1000XM4 headphones. We apologize for any inconvenience with the connection to your PlayStation.

      The WH-1000XM4 headphones were designed for general-purpose Bluetooth connections and aren't compatible with the wireless protocol used by PlayStation consoles. That's why a wired connection is necessary for them to work with your console.

      For a true wireless gaming experience, we recommend checking out our Sony INZONE line of headsets, which are designed specifically for gaming and are fully compatible with PlayStation consoles. You can learn more about them here: https://electronics.sony.com/audio/gaming-audio/c/all-inzone-headsets

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Silence is golden (when you're working from home)

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spend a lot of time on the computer, with kids and spouse working around the house. We're all on slightly different schedules, which results in noise and disruptions (often, when it's least convenient). This headset has been a fantastic investment in sanity. I tried several different versions of noise cancelling headphones. These were extremely comfortable when I first tried them on. After 2 weeks of near daily, extended wear, they are still just as comfortable. The noise cancelling is excellent. Even with a lot of noise in the background, I can pay attention to online meetings (or just good music). Even without the active noise canceling, the headset itself does a reasonable job of keeping out low-levels of background noise. I charge them about every other night and have not had any concerns with battery life.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erik111,

      Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Mx4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Yeah..... wow......really am I hearing this.. Sony is known for sound and high quality. These are an audiophiles....go to. Light weight. Can connect to more than one device. I have a Sony XBR z9f 65 TV. It connects with ease. Note 10 plus connects with ease. Easy n seemless transition. Here's how noise cancelation works....my shoulder has to be tapped on to get my attention when I'm walking or doing errands outside. For starters dont crank up the sound....train ur ears to listen at 25% volume and go up to 40%. A good head set does need to be blasted on high volume. From 25% to 40% your ears will listen to more sound than you never heard. Its like putting on glasses for the first time. Spend money on these headsets. 30 hr battery plus u can use a cord, can connect to multiple devices.

    I would recommend this to a friend
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great Sound

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really nice sound. Are comfortable to wear on. battery life is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maria,

      Thanks for sharing this nice review! We're so glad to hearing you're enjoying the fantastic sound, comfort, and long-lasting battery life of your WH-1000XM4 headphones.

      Thanks for choosing Sony!

      Sincerely,
      Jenn | Sony North America. Sony_US

  • Rated 5 out of 5 stars

    Can't leave the house without them.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones. I bought these in 2023 and they're still going strong. Fantastic noise canceling, great sound and the battery lasts a while on these, so no complaints here.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gapolo,

      It’s rewarding to hear that your WH-1000XM4 headphones are still performing so well after years of use. We take great pride in the durability and long-lasting battery life of our products, and it is wonderful to know that the noise canceling and sound quality continue to enhance your experience every day.

      Thank you for being part of the Sony family.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Satisfied with the purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with these. I had the Bose 45s and they were great but lacked the bass. The beats are good too but they gave me ear fatigue. These are a good mix of both. For being wireless headphones, the sound is clear, full, well balanced and the bass is present, pretty clear and punchy. Having the ability to EQ on the app is cool too. I recently flew to Italy and the noise canceling works great and they were comfortable enough to wear the whole 12 hour flight. As a musician, they also work great as in-ears both in live and in studio settings.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseV, we're glad you like our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great for all around use

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these headphones after having bought speakers and other headphones from them. What makes these stand out is not only the superb sound quality but the companion app that comes with it. The app allows for equalizer customization to the max. Noise cancellation is quite nice, especially being the passenger in a car or on a train, bus, ect. The other Bose headphones for around 399 have better noise cancellation but only by a small margin that I barely noticed. Just as Sony always touts it self, the bass on these bad boys can reach a perfect level without having fuzz. It takes a bit of playing around with the equalizer to find the best fit for you though. I’m a college student at the moment and it work great with zoom calls and phone calls. The call feature is great. It also has a track pad on the right ear cup that you can swipe on at different angles to lower, higher volume, skip songs, ect. The reason this is a 4 star and not a 5 start is that after about 8-10 hours of straight use (don’t judge me) the pressure from the crown of my head was painful, which is to be expected. Also, there was only one instance where the audio would stop and play for some unknown reason but was fixed with a simple off and on. I’d recommend these headphones over Bose, JBL, and other brands. My favorites BY FAR!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prince, we appreciate your in-depth review of the headphones. We value your feedback and we will surely take note of this for the betterment of our products. ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a lot of research on noise cancelling headphones and these still beat my expectations. I would give an A+ for overall sound, noise cancellation, comfort and design aesthetics. I listen to all genres of music, the sound is amazing and offers full EQ adjustments to suit your needs. I'm not an audiophile, but think most people would agree with the sound quality at this price point. I'm a bit nervous about the durability of these headphones despite not having any issues. They are so light that when I fold them up to put them in the case, I can only hope the components won't break from standard usage. That said, well worth the money! Nice job Sony!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alex,

      You made the right choice! We're glad that you like the sound quality, noise canceling function, comfort, and design of the headphones. The quality and material used on the WH-1000XM4 have been improved. These headphones are made from high-quality materials that are designed to make it durable and premium. You can't go wrong with these headphones.

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Noise Canceling Works

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are great. The noise canceling is very good. My coysin was at my ear talking to me and i did not hear him. Sound is good. I got them on sale so the price was affirdable. The batter seems to ladt a long time. I have not had low battery once.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello PatriciaN,

      Thank you for choosing Sony!

      We couldn't be happier to hear that your WH1000XM4 headphones are delivering excellent noise cancellation and sound quality. It’s great to know they’ve created such an immersive experience for you, and that the battery life has been reliable. We're also glad you were able to enjoy them at a great price. Thank you for sharing your thoughtful feedback!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    My headphones

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would definitely buy it again Great sound, privacy sound and so comfortable to wear

    I would recommend this to a friend