Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
- Pros mentioned:Sound quality
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, what a great pair of headphones they sound awesome. I use them for editing on Final Cut Pro X.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank,
Thanks for the positive feedback. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Thank you for choosing Sony!
David
- Pros mentioned:Sound quality
Great Noise Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent exterior noise cancelling. Music sounds crisp with just the ight amount of bass.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle,
Perfect! We're glad that you are enjoying the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality and noise cancellation is very good. Def would recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Diego,
Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!
-Ralph
ok
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ok so gooddddddddddddddddđdddddddddddđdddddddddddđdddddddddddđdddddddddddđ
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DaiN
Thanks for the 5-star rating! We're thrilled to hear you're enjoying the WH1000XM4 headphones!
Don't forget to download the Sony Sound Connect App to elevate your experience even further! Thank you for choosing Sony!
-Aldair
Amazing
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got these because they were on sale. I love them I think the color is so cute and they were so easy to connect. The case is also perfect for when i take them on the go
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnaG, we're glad you love our product! Thanks for choosing Sony! ~Earl
- Pros mentioned:Sound quality
Amazing headphones!! Highly recommend!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones!! Would definitely recommend these. Cancels noise very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi courtrevh, Thank you for the 5-star rating! Glad to hear that you are happy with the noise canceling of your new WH-1000XM4! We are also happy with the recommendation! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Best ANC headphones!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best ANC headphone! Bought this for my wife. She loves it. Planning to buy another one for myself.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FrancesNoi,
You made the right choice with these Sony headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Yes
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yes. Cancel the world out with these. They are the cream of the crop when it comes to quality and value.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BMeeNA, Great! We are happy to hear you're enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Worth it
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice product. I like the sound system and specially noice cancelling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nice,
Thank you for the 5-star rating! We're glad you like the Industry Leading Noise Canceling of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
- Pros mentioned:Sound quality
Great Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great audio sound and noise canceling is on point! The only reason I didn’t give 5 stars is because the wouldn’t adjust small enough on my ears to be comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sherry,
Thank you for sharing your experience with us. While we are glad you like the great sound and noise canceling features of the headphones, we're sorry to hear the discomforts you are having while wearing the unit. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. We greatly appreciate your feedback and thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Microphone is practically nonexistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m really disappointed in these headphones. I was trying to replace my older Bose, and these had decent reviews. The sound quality is nice when listening to music. However, the mic is terrible! Nobody hears me when I’m talking to them through my phone. I’m returning these because of the mic issue. For the price I paid, I expect the microphone to at least function. I’ll stick with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ShouldHaveStuckWithBose, thank you for reaching out to us. While we're glad that you like the sound quality, we regret that you're having an issue with the microphones. This is definitely not the listening experience we'd like you to have. We'd love to help you troubleshoot your problem and turn you experience around.
Please try the following to help improves call quality.
Check that both the headset and the connected device (i.e., smartphone) are turned on.
Turn up the volume of the connected device and the volume of the headset if they are too low.
Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.
You may also try resetting and initializing the headphones if the microphone cuts off the music even when you are not on a call. Reference: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
Please also ensure your headphones' software is updated. You can check and update the software using the Sony | Headphones Connect app.
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
BBY Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Erin
- Pros mentioned:Comfort
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent listening entertainment. Product is comfortable and practical.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DeeC, Fantastic! We're glad you like the amazing sound quality amd comfortable fit of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
By far best over ear headphones I own!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have the Apple, JBL, Beats and now these! So happy i added the Sony ones to my collection the sound clarity is unmatched. I listen to EDM music more often than not and the way these headphones play this type of music is just perfect!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DCass,
Thank you so much for sharing your great experience with us! We are very glad that you are satisfied with the superb sound quality of your WH1000XM4 headphones. It really makes our day to hear customers like you enjoy our product. Thanks for choosing Sony! - Kris
Great sound
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was hesitant at first buying such expensive wireless headphones but they really are worth it. I bought it for my husband for Christmas. They have excellent sound cancellation because when he has them on sometimes I’m having a whole conversation and I realize he didn’t hear I word I said! So if you feel like not listening to the world around you then these are definitely for you.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Yoza,
You made the right choice! We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these as a gift. The sound quality is fantastic and you hear no outside noise.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ctina,
Thank you for an amazing review! This is definitely a great choice for a gift idea. Nice to know you are enjoying the fantastic sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! - Kris
- Pros mentioned:Sound quality
Great Headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Sound quality is great and the noise cancelling function is top notch.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TikiMan, Thank you for the 5-star rating! We're thrilled to hear you're enjoying the excellent sound and industry-leading noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Nice Sound
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are very comfortable and the sony app works well to provide updates
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SteveO,
Awesome! We're glad that you like the comfort and dedicated app (Sony Headphones Connect app) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
high end
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well, but it is very automatic , if you speak or move the headphone, the playing song will stop.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi docfab, we're glad that you like the features of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Great price. A little small for my ears
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little small for my ears. I have piercings in my cartilage and my ears get a little sore but overall their amazing. The quality is so great so for the price and the lossless
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Gabi,
Thanks for sharing your review and experience with the WH1000XM4. Your feedback about its fit is greatly appreciated. Make sure to adjust the headband of the headphones for optimum fit and comfort.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
One of the Best!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new features and improvements are excellent. At this price point nothing else can top the Sony M4's.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Cyan,
We're glad that you are happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph