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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12508 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 451 Showing 9,001-9,020 of 12,508 reviews
  • Rated 5 out of 5 stars

    10/10

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound quality is amazing and they look great too!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Erica,

      Awesome! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Paid a lot for them. So worth it. Quality of sound is great and the controls are so easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi OldTownLady, Good to know that you are enjoying your WH1000XM4.. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Erin Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    1 iwas looking for some great all around headphones sound and quality did not disappoint.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Russ383, You've made an excellent choice! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony ANC headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Finally got the long awaited headphones at a discounted price. The sound clarity is amazing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A very good investment

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say that these callers headphones are awesome

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Green, Excellent choice! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Great product, as long as you dont wear it all day

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought numerous over the ear head sets and took them all back and finally settled on this one. If you do not have to wear it more than an hour or two, it's perfect. However, I was using it for remote work and found that after wearing it 5-7 hours daily for several days in a row, I had to stop wearing it due to some tenderness and pain around my ear and head. I gave it to my step son and he LOVES it, but he don't wear it as long as I did.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cliff,

      You made the right choice with the Sony WH1000XM4. Your feedback about its fit and comfort is greatly appreciated. You may find this link helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Phomenal sound and well made. Almost complete noise cancelation. Dont wear while driving!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ghostguard, Great! We are glad that you are enjoying the sound quality and noise canceling. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good product with improved noise canceling

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product is very good and I like it a lot, The noise canceling is even better than XM3.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jerrythemighty,

      We're glad that upgrading to these headphones was worth it. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best sound quality I’ve ever heard! Noise canceling as well! Highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bryant,

      Awesome! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for the recommendation and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product. Sound experience is just brilliant. One of the best in the market

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Prashanth, Awesome! We're glad that you love the sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 4 out of 5 stars

    Sony headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great device I use it for everything and battery last a very long time!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello DavidG,
      That's nice to hear! We're glad that you appreciate our Sony WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones, especially the battery life. You can enjoy listening to your favorite music for long period of time without any distractions. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing noise cancelling. Audio quality is top notch too. I would recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Espanny,

      Awesome! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Very good sound quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m really liking it it’s one of the best best headphones I ever own . Really loving it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Parasja,

      Great! We're glad that you found the perfect headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Get these headphones!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sound is excellent. Noise cancelling on par with Bose. Really great deal when on sale

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Jjwils88, We are glad to know that you like the sound quality of our WH-1000XM4 headphones. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. -Vincent Sony_US

  • Rated 3 out of 5 stars

    Great sound quality but too many mechanical flaws.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Experienced the following issues after one year of owning these: -Sometimes they would not charge at all, even using the included charger. -Static sound + sound cutting out on either side. -Factory reset was not possible - blinking light would not appear after holding down the buttons. -Would not power on sometimes, even if they were fully charged! I've learned my lesson and will not be spending this much on headphones again, knowing that there are quality headphones with longer batter life and fewer flaws for a third of the price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi noAux, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear that you are experiencing issues with the headphones.

      Sony also has just the ticket! Reach out to our new Product Enthusiast. They are Sony fans, just like you, who can help you troubleshoot/setup your headphones issue. Connect with them on the link below, just click on Chat with an Enthusiast.

      https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Regards,
      Carl Sony_US

  • Rated 5 out of 5 stars

    Near perfect headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones sound amazing, and have some of the best noise canceling ever.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi hjoelperez216, Awesome! We're glad you like the amazing sound quality and industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    So comfy

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise canceling headphones I have ever owned.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Deegs,

      Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent Headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise cancelling. Good quality. Excellent sound quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KMartAggie,

      Awesome! We're glad you like the noise canceling and sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Great if you want to spend more for quality

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones with a perfect sound, all works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello WilliamN,
      Great! It's nice to hear that you are pleased with the sound quality and performance of your WH1000XM$. Thanks for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Great Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. My daughter loves them. They block out all sound. They are comfy. They synced easily with her iPhone. I might end up getting a pair for myself. Great gift and fast shipping.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dukelover79, We're very grateful for this positive feedback! Glad to know your daughter loves the excellent noise cancellation, comfortable fit, and easy Bluetooth pairing of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam Sony_US