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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12468 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 46 Showing 901-920 of 12,468 reviews
  • Rated 5 out of 5 stars

    Still great after 5 years

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value for the price. Even though its the oldest in the current xm line, it still holds up. The signature Sony sound is alive and well in the xm4. Where the xm5 and xm6 have a brighter neutral sound, the xm4 has that rich warmer more rounded bass thats easier on the ears, but if you want more seperation in the mids and treble, id look to the xm5 and 6. The ANC still holds up to everyday use but isnt as robust as the xm6. You can still hear muted higher pitched sounds and voices but once the start playing a song, it covers up those voices. Its also extemely comfortable as consumer cans with it being light weight and having the headband sit more comfortably on the top of your head with an nice even seal around your ears. The app is well made for it and i recomend getting it. It can have some connectivity issues since pushes sound quality aggresively (LDAC). You can set connecticity priority in the app over sound quality and itll fix the issue. On most phones, it shouldnt be too much of a problem.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the detailed review, MichaelK!

      It’s great to hear that you’re enjoying the "signature Sony sound" and find the warmer, richer bass profile so comfortable for long listening sessions. Your tips regarding the Sony | Headphones Connect app and managing LDAC connectivity are incredibly helpful for the community! It’s wonderful to know that even with the newer generations out, the XM4 still holds its own as an excellent value.

      Thank you for choosing Sony!

      Best regards,

      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    NO Ear compression

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These cover the ears, and there is no pressing on the ear. The noise cancellation is great, along with the overall sound quality

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MelC,

      That is excellent feedback! We are delighted that the comfort and superior sound quality, especially the great noise cancellation, of your WH-1000XM4 headphones are meeting your expectations.

      Thanks for choosing Sony.
      Best regards,
      Eliab sony-global

  • Rated 5 out of 5 stars

    A Great Investment.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have owned Bose and Beats. Bose are good headphones but uncomfortable on the ears due to me wearing earrings. Both of my beats broke after about 7 to 8 months of daily use. Very poor battery life also. Bought these and have enjoyed them more than all other listening devices. The app is a plus too. They fold up nice and compact. Battery life over an 8 hour work day. Comfortable and very happy. A great investment.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Oxford, You've made an excellent choice! We're glad you're enjoying the compact design, Sony Headphones Connect app, long-lasting battery, and comfortable fit of your new Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Good fit and sound quality

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They honestly have a very comfortable fit when most headphones I try do not. The noise cancellation is one of the best ive ever tried and the audio quality within itself is very clear and good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Claux, thanks for that wonderful review!

      We're delighted to hear that you find the WH-1000XM4 headphones to be the most comfortable you have ever used and that the noise cancellation is one of the best you've experienced. With two dedicated microphones to capture and reduce noise, you can fully immerse yourself in your music.

      Our development team worked hard to achieve all the features you love, and we appreciate your kind words about the clear audio quality.

      Thank you for choosing Sony!

      Best regards,
      Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Superior Silence and Incredible Sound!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Review I couldn't be happier with these headphones! They have completely transformed my daily commute and work-from-home setup. Here is why they deserve a full 5 stars: • Top-Tier Noise Canceling: The active noise cancellation is world-class; it blocks out everything from engine hums to office chatter perfectly. • All-Day Comfort: The ear cups are incredibly soft and the headband is light enough that I can wear them for hours without any discomfort. • Crystal Clear Audio: The sound profile is rich and detailed, with deep bass that doesn't overwhelm the vocals. • Long Battery Life: I rarely have to worry about charging them, and the quick-charge feature is a lifesaver when I'm in a rush. Overall Rating: Excellent — These are a must-have for anyone who values high-fidelity sound and peace and quiet.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AmoirD,

      We are thrilled to hear that the WH-1000XM4 has transformed your daily commute and workspace! It is wonderful to know that the noise cancellation and long-lasting comfort are providing the perfect quiet environment for your music.

      Thanks for choosing Sony.

      Best regards,

      Eliab Sony_US

  • Rated 5 out of 5 stars

    Amazing headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Battery life is excellent. Light weight. Great looking. Noise canceling is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Reggie, Awesome! We're glad that you like the sound quality, battery life, light weight design, and noise canceling function. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Perfect gift

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones! Sound, quality and battery life are excellent.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi user904934,

      That's wonderful feedback! We are thrilled to hear that you find the WH-1000XM4 headphones great, and that the sound, quality, and battery life are all excellent for your needs.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    They’re v Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s everything I needed and more. I’m impressed with the quality of these headphones. First off, sounds great. I listen to different genres of music; I cannot describe in with my limited vocabulary how amazing my music sounds. It’s like I can hear everything the producer added- like I can finally hear the backing vocals for “Why Not?” by LOONA. I’m so amazed at the attention to detail, but don’t be mistaken!!! THE BASE!!! HOLY SHI- THE BASE IS ALSO AMAZING. Anyways sounds great. Second, I never truly knew the blessings of having noise canceling headphones. I’ve always had to turn up the volume on my regular earphones bc everything else outside of earphones was so loud. So I don’t ever need to go past the middle of the volume controls to be able to hear my music or podcasts. It’s intuitive, easy to start up and use. It has special controls on the headphones itself; so I when I’m working on my projects I don’t have to look away and use my phone to change the song or podcast episodes. The only thing I do wish Sony would do is make these headphones resistant to water/water damage of any kind (sweat, splashed water, idk what else). There’s also the Voice-to-speak; I sometimes hum to the songs I’m listening to so the headphones will automatically stop whatever I’m listening to. I don’t really use this feature so I just turned it off; but it’s cool. Anyways great pair of headphones; more grey than I thought they’d be. best purchase I’ve prob ever made. 10/10 STAN LOONA

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yeye, Perfect! Thank you for taking the time to write such an in-depth review of your experience with your WH-1000XM4 Wireless Noise Canceling Headphones! We are extremely pleased it suits your needs and expectations! You definitely made the right choice! We're also thrilled to hear you love the exceptional noise cancelling, sound quality, and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for purchasing our WH-1000XM4 and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony stan

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    like always, great sound, good price, and comfortable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KRFB!
      Thanks so much for taking the time to share your experience with your WH-1000XM4. We are delighted to hear that the great sound, good price and comfortable design are standing out.

      We're glad you chose Sony!
      Best regards,
      Estefany Sony_US

  • Rated 5 out of 5 stars

    Fantastic headphones, in ever category

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely and genuinely love these headphones. The noise-cancellation is second to none. Recently took them on a plane and quite literally forgot how loud things were. I connected to the plane wifi and joined a video call with friends they immediately muted me telling me how loud things were around me and for a few seconds I was actually confused at what they meant! The sound quality is also great, mixed in with the built in EQ, it allows you to really get the sound YOU want out of these. I also use these for the gym, and while not being sweat or water proof in the slightest they work fine and plenty of reviewers have said the same. I of course have no plans of drenching them or anything like that but sweat will not hurt these. (Of course do your due diligence and keep them dry and clean) The blue is definitely a darker blue. Under most light it’s just black, the blue being very hard to see (not even remotely a bit deal). Honestly I’d done quite a bit of research on top headphones in the segment and these always came up but the price and brand loyalty elsewhere scared me off. I’d used Sony headphones before but never their premium line ups. Don’t wait as long as I did. If they’re on sale… BUY them. If they aren’t on sale but you want to gets some headphones that’ll last you… BUY THEM.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi IndyGamerTag, Thank you for your awesome review! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love thesd headphones. They cancel out chatterbox coworkers. The sound is great and they feel comfy on the ears. I would buy again. Battery charge is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi akfireflower, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Great headphones

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    Best Buy Employee
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones for the gym or for everyday use. The noise cancellation on these headphones are amazing, the sound quality is great. Compared to other headphones, they’re lightweight and feel comfortable when wearing them. If you use the Tidal app the 360 spatial audio sounds amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Melodic,
      Wow! Thank you for the 5-star rating. We're glad that you are very pleased with the audio quality, noise canceling feature, lightweight design and comfortability of our Sony WH1000XM4. It's nice to hear that you were able to use it everyday or for your gym sessions with no problem. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Excellent all around headphones

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones that provide all day comfort. Noise cancelling was weird to get used to at first, but now I quite enjoy it. Sound quality is great for the price point. These do last my whole 8-10 hr work day building race engines with charging boosts during my breaks and lunch time. Finish on the plastics do not like solvents like brake cleaner or acetone.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DeanC, Amazing! We're very happy to hear you're enjoying the all-day comfort, excellent noise cancellation, great sound quality, and long-lasting battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XM4...You can’t go wrong!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an outstanding set of headphones. I upgraded from the 1000XM3 which l loved as well. I love that I was able to get these in blue. The clarity and sound from these headphones is amazing and they are very comfortable. I love the use of the Sony app with the headphones as it allows customization. The Speak to Chat and wearing detection are new to this upgrade and are welcomed features. Also, noise cancellation is great and the battery life is outstanding. You can’t go wrong with the Sony XM4.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akuma2000, Thank you so much for the 5-star rating! Glad to hear that you are happy with the amazing features, sound quality, comfort, battery life and noise cancelling of the WH-1000XM4 Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you so much for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Fantastic Headphones! Great sound! Comfortable!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones are fantastic! The build quality is very solid without being too heavy on the head. I was concerned they might be a bit tight on my large head, but they are super comfortable, with a light to moderate clamping force and soft ear-piece cushions. Both of these factors make them easy to wear for extended periods of time. I thought I would have to modify the sound profile using the SONY app made for these headphones to get the sound mixed how I prefer, but they sounded great right out of the box. Clear, well-defined bass, plenty of mids, and brilliant highs. Not muddy in the least as some other reviews stated. I use these every day, both for work and for play. At night, I connect them to the ROKU app for private TV listening, so I don't wake up the house. There is zero lag time or delay between the action on screen and the headphones. They also work great streaming audio from music apps on your phone. The bluetooth range extends a lot farther than most other bluetooth devices I own. I can walk all over the house listening to music while my phone is downstairs in the office and the headphones stay connected and sound great. I haven't tried using them for phone calls yet, but I will. The noise cancelling is amazing. When you put theses over your ears, it's like you disappear into another world. The headphones fold up neatly and fit perfectly in the provided hard case for safe transport. I can't recommend these headphones enough. I'm going to need a second pair because my daughter has discovered them and loves listening to music with them. Get these headphones! They're worth every penny. You will love them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VintageMediaGuy,

      Thank you for the positive feedback and we're glad you like the overall performance of the headphones. Everything in the WF-1000XM4 headphones has been designed from the ground up. Like our new Integrated Processor V1. Specially developed by Sony, our new Integrated Processor V1 takes the noise-cancelling performance of our acclaimed QN1e chip and goes even further. Improved noise cancelling performance and Bluetooth “System on Chip” technology delivers the industry’s highest level of noise cancelling yet uses less power. We appreciate the recommendation and thank you for choosing Sony!

      Regards,
      David Sony_US

  • Rated 4 out of 5 stars

    Use them on the daily.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Rated 5 out of 5 stars

    Excellent earphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far best earphones I own. Great sound and very comfortable. Love the fact that I can control weather I can hear my surroundings. Great features for these earphones. Battery lasts forever. So far I charged them once and that was when I first got them a month ago. They still have quite a bit charge left. Very happy. My only complaint is that i wish there were buttons instead of touch control for volume and skip. Still love these earphones.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Gunner187, Great! We are so happy that you are loving the sound quality and comfort of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Impressive

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I used to think that there was no way wireless headphones could ever sound as good as wired, but these Sonys have completely proven me wrong. They are just phenomenal. From comfort and style to sound quality and battery life, they excel in all areas for me. They really do. The only downside (if I have to call one out) is that they aren't that much of an upgrade to the XM3 that came out before it. Sooo, if you need to save some money, those are great too. But if you want the best, then look no further than the XM4s.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Better than expected

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After three weeks, these headphones have exceeded my expectations. The biggest surprise has been that they stay comfortable on my head for around 4 hours. They also have great sound quality, impressive noise canceling, and solid features - like connecting to multiple devices at once. Connecting to a second device was a tad bit involved, but worth the one time effort. Battery life has been solid too. Once the pandemic is over, I’m looking forward to using these on flights and testing out the ambient mode.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mattcaff,

      We're thrilled to hear that these headphones have exceeded your expectations. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good comfy good quality really nice I would recommend good battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Phyz, Awesome! We're very happy to hear that you're enjoying these headphones. Thanks for choosing Sony! -Carl Sony_US