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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12508 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 461 Showing 9,201-9,220 of 12,508 reviews
  • Rated 4 out of 5 stars

    as good as you can buy...I guess

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones. Not a 5 star review because the touch controls on the ear suck, it's almost impossible to find the play/pause button or answer an incoming call.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HillbillyDeluxe,

      We appreciate your review of the headphones. Your feedback about the touch sensor is greatly appreciated. It is recommended to use your index finger when using the touch sensor. You may also find this link helpful:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html

      Thanks again for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well Made and Easy To Use along with easy curbside pickup!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi joeycoolkid,

      Great! We're thrilled that you like the design and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fav pair of noise cancellation headphones

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise cancellation, no issues with it yet. compact carrying case.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi michd, Awesome! we're glad that you like the noise canceling feature of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m very happy with this product!! This must be the best headset in the world.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mikun, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
      -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great head phones, much better than the other brands I have had in the past

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GoSony21, You've made an excellent choice! Thank you for purchasing the Sony WH1000XM4. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Super comfortable, great product !

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these noise canceling headphones. They are super comfortable to have on and the audio is top tier for everything. They are also convenient to work out in. Overall love them !

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kenia, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good bang for your buck

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These sounds really good and the noise canceling is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kyle335,

      Great! We're thrilled that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Get it.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just what i was looking for. Couldn't find it anywhere else.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JuneReview,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and his location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Good purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound, so clear, I really liked the touch tune on the ears

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi POOHBEARTX70,
      Perfect! We're happy to hear that we were able to give you a great deal. It's nice to know you like the great sound, clearness and touch control of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Excellent!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the sound quality and great build quality, nice upgrade from m3.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi dragon11,
      Thank you for an amazing review! We're glad you love the incredible sound quality of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Best headphones I own

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    Posted . Owned for 10 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these headphones. Great quality sound and amazing ANC.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SadlyNotABotOrIWouldHave1,

      Perfect! We're glad that you like the sound quality and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Excellent noise canceling

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent noise canceling, great advanced features. Like the on cup controls.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sam31, Awesome! We're happy to hear that you like the noise canceling and features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Good ANC headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best active Noise Cancelling Headphones I have used.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yarely, We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    Uncomfortable

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good sound quality and noise canceling but can get uncomfortable over time.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dkh1, Thank you for your honest review. While we are glad to hear that you are happy with the sound quality of your headphones, we are sorry to hear that it gets uncomfortable overtime. For this, please use the slider of the headphones to get a more comfort fit with the WH1000XM4 and to adjust the length of the headband. The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Worth the money!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are spectacular! Worth the money to get the upgraded newer model.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi there! Thank you so much for the 5 Star review. We are really delighted to hear you are satisfied with the superb performance of our WH-1000XM4 for its price!

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

      Thank you so much for your purchase and for choosing Sony!

      - Romeo Sony_US

  • Rated 5 out of 5 stars

    Great headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great earphones. Tunes out everything, great sound, nice build.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Surfacepro8user, Great! Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    The Best Bluetooth Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth the money. This is the most comfortable headphones i have ever used

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dordon, Awesome! We are so glad to hear that you are with the comfort that the WH1000XM4 Headphone provides! Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Solid audio

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid quality. upgraded from the last gen No regrets

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Msqared, You've made an excellent choice! Thank you for upgrading to your new WH-1000XM4 headphones. We're glad you're enjoying all the improvements we made on these headphones, especially the excellent audio quality. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you so much for the amazing review and for trusting Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Best headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones I’ve ever had that weren’t a gaming headset!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sam21,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony products always a great value.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones . Easy to get started and use without having a long learning curve. These have great features such as pause by simply placing your hand over the right headphone and your able to hear everything around you then there back to normal when you take your hand away. I would recommend these and would purchase again if they were somehow damaged beyond repair. Two thumbs up.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sonylover,

      You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      -Ralph Sony_US