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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12508 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 475 Showing 9,481-9,500 of 12,508 reviews
  • Rated 5 out of 5 stars

    Recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True to the description!!! Sound quality is amazing

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Los213k,

      Perfect! We're glad that you are enjoying the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great sound and comfortable

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent! Easier of use for two different devices and sounds awesome!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Noah912, That's awesome! We're glad to hear you like the great sound, comfortable fit, and very easy to use multipoint connection feature of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Love These headphones!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sounding headphones. Super clear sound. Love em

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SonnyD, Great! Glad to hear that you are happy with the sound quality of your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent clarity, noise canceling works very well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jhow, Thank you for the great review! We're glad you like the audio clarity and industry-leading noise canceling feature of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Best headphones in the market

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A really nice headphone for 299. I would say it’s best in the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Immu, Awesome! We're very happy to hear that you feel the WH1000XM4 is the best headphones in the market.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony knows how to make headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow! These headphones sound awesome. Would highly recommend to anyone!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi mcd649, Great! we're glad that you like the sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Better than Bose

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than Bose. I have both and these are better.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MImomof3, Awesome! Glad to hear that you are liking your WH-1000XM4 better! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    great sound and noise - app needs work

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great sound -fantastic noise cancelling app and control explanation -- challenging otherwise sound and noise - 5 star /app - bring it to 4 star

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi chucker, We are happy that you like the sound quality and noise canceling feature of your Sony wireless headphones. We are sorry about your experience with the Sony | Headphones Connect app. You can learn more about this app by visiting this link: https://helpguide.sony.net/mdr/hpc/v1/en/index.html. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Vincent Sony_US

  • Rated 5 out of 5 stars

    Wireless headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are the best headphones ever! It cancels out the noise real good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Looneybrat,

      We're glad that you like the noise canceling function of the headphones. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Can't go wrong.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good wireless headphones. Great noise cancelling and nice discount too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shyam, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 2 out of 5 stars

    Stick with the previous version.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this until Sony fixes issues with using the headset for calls. These sound the exact same as the XM3s. Only difference is a (poor) attempt at multi-device support. Pros: Sound quality is just as good as the previous version. Option to pause music when you talk (you can only change sensitivity to high or low). Option to pause music when you take off the headset. Multi-device support, BUT, max of 2-devices... lol Cons: 1) Support for laptops is *terrible*: there are two audio outputs ("hands-free", which is used for calls, and stereo, which is used for music/video/etc). If you have a call on your laptop, don't trust this headset to automatically choose the right input/output settings. It's a hassle, and even if I have the right settings during a call, it occasionally just doesn't work. I might hear some static/robot-sounding audio on one audio output, and nothing on the other output. Sometimes these issues are due to browser settings, but Sony needs to simplify this weird 2-channel configuration to make the headset more reliable. 2) In calls on the phone or laptop, people occasionally tell me they can't hear me -- that I sound muffled. It seems to do a bad job at picking up my voice while cancelling background noise. It's really annoying to turn off this $300+ headset and use the laptop/phone's input because it won't pickup your voice in a quiet room.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Corey,

      We're glad that you like the improvements we made on these headphones like the sound quality, Speak-to-Chat function, wearing detection and multipoint function. It's unfortunate that you're not having the best experience when using it on a computer and for calls. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.

      Sony takes all feedback seriously. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    studying

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    no noise is really nice when studying as a college student or gaming.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi jtb4663,

      We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones are the best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best noise-cancelling headphones. Good price on sale.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BeeBop,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Unbelievably quiet!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used them on a loud flight and couldn't hear a thing.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, Wow! We're delighted to hear you like industry-leading noise cancelation of your new Sony headphones.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Sony - WH1000XM4

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent audio and excellent Noise Canceling Over the Ear Headphones. The noise cancelling is amazing. The difference with off vs. with it on is astounding.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoelS, we're glad you like our product! Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    sony awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    these are the best out there please pick them up. now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tommycat19,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headphones, never experienced noise cancellation like these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Dannyp, Thank you for giving the product a perfect rating! Good to know you're enjoying the industry-leading noise cancelation of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 4 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does the job in the dorm. Fashionable fir everyday.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlarraG, Great! You definitely made the right choice. We're glad you're enjoying all the improvements we made on these headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Great Noise Cancelling Headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Upgraded to these and the noise canceling is exactly what I was looking for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Apes, we're glad that you're enjoying the noise canceling function of the headphones. You definitely made the right choice. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Dreamphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great phones! Sounds like heaven. Noise cancelling is a dream.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JWAJWA, awesome! We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US