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Customer Ratings & Reviews

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Comp. Value: $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12509 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 485 Showing 9,681-9,700 of 12,509 reviews
  • Rated 5 out of 5 stars

    Great headphones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best over-ear headphones on the market for the money.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Benny,

      Good to know that your investment is worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    So nice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was pretty awesome.The sound and the build quality,so nice

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TejaD,

      Amazing! We're glad that you like the sound quality and design of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Perfect Gift

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    She has not stopped talking about how much she loves them!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AF57, thanks for choosing and purchasing our product. We're glad she loves our product. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 4 out of 5 stars

    Great but no mute

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and no complaints from phone call mic volume. The only issue I have is that there is no way to Mute the mic from the headset.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Tygerhawk,

      We're glad that you like the sound quality and call quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Your feedback about a mute function is greatly appreciated. Thanks for sharing your review and for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Fantastic

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting these headphones was a great decision. It has absolutely changed my flying experience and they’re easy to store in a backpack.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi NicolasG,
      Excellent choice! Glad to hear you enjoyed your flight using the WH1000XM4 headphones. Your satisfaction means a lot to us. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Bose cant compete

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones- period - Easy to connect and amazing quality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Miles, Perfect! We are glad that you like the easy Bluetooth pairing, sound quality and overall features of our new industry-leading, Noise Canceling headphones WH-1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for sharing this feedback and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Sony WH-1000XMA

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent and easy to connect. Noise cancellation superb

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Cfyaya, Perfect! We really love to hear you like the impressive noise cancelling feature, easy to connect, and amazing sound quality of our industry-leading, Noise Canceling headphones WH-1000XM4! It's good to know you're happy and satisfied with your purchase. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase and for giving the product a perfect rating! -Jess Sony_US

  • Rated 5 out of 5 stars

    Silenced close by barking dogs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These work fantastic at canceling out surrounding noise!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SilenceisGolden, we're glad you like our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    Sony Wireless Noise-Cancelling Headphones

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are beyond ecstatic about these headphones. The sound is GREAT!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi VickiF,

      Great! We're glad that you're enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Excellent Noise Cancelling Headphones

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sony headphones are excellent at noise cancelling. Well constructed. Takes time to get used to the controls.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Texas1, Thank you for taking the time to review the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! Jay Sony_US

  • Rated 5 out of 5 stars

    The best headphones on the market

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great headphones for any type of music. Sony excellent product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jrange19,

      We're glad that you're enjoying the versatility of the headphones for different genres. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Should Have Purchased Sooner:

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the Sony- WH-1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones in Black...and they do not disappoint! On the riding mower for hours, noise is drastically reduced. Can comfortably listen to music & receive calls/talk. Great purchase for my needs.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Bill5, Thank you for purchasing the Sony WH1000XM4! We're very happy to hear you appreciate the industry-leading noise cancellation and comfortable fit of your Sony WH1000XM4.  Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam Sony_US

  • Rated 5 out of 5 stars

    Great Quality

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my favorite headphone ever, and the quality is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks Dave for choosing Sony! Regards, -Craig Sony_US

  • Rated 3 out of 5 stars

    Great sound cancelling, terrible beat buy warranty

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great at noise cancelling but within a couple months it wouldn’t charge. Had the warranty with beat buy that was $90 on a $350 headphone set. They would swap it out but wanted another $90 for a new warranty. What a bad warranty, makes me not want to shop at beat buy anymore, certainly won’t be using their warranty. They know it’s junk and price accordingly. Had to purchase their with the money I got back but will avoid after that

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great sound even greater price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Better than higher priced headphones by far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JavonTyus,

      Good to hear you're enjoying the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.

      Regards,
      David Sony_US

  • Rated 5 out of 5 stars

    cheaper than apple headphone airpod max

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Better than my beats cheaper than apple headphone .. enjoying

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Akki, Thank you for the 5-star rating! Glad to hear that you are enjoying our WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent better than bose qc35 wonderful out of doubt

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi iphoneuser123,

      You made the right choice with the Sony WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Works great!!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this as a gift for my little sister and she loves it. She uses it to work out, game, study, etc. im really considering for hiying one for myself too!!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, This is a great gift idea! We're very pleased to hear that your little sister loves her new Sony WH1000XM4. We're looking forward to your next purchase and thanks for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Top quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a Christmas gift for my daughter. It’s top quality!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JustinD,

      Thank you for the 5-star rating! We're glad to hear that you like the quality of your new Sony headphones. Thank you for choosing Sony and have a nice day!

      -David Sony_US

  • Rated 5 out of 5 stars

    headset

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love them sound very well. work well with my laptop

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi BlackBox, We are glad to know that you love the sound of your Sony headphones very well and they work well with your laptop. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!-Vincent Sony_US