Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Ok I guess
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I assume it's decent, never opened I'm a ps5 user wrong system.
I would recommend this to a friendGreat Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are awesome. Got them on sale. My son loves them!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tara,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Very good
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality amazing nous cancellation good easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard,
Good to know that you're enjoying the sound quality, noise canceling function, and user-friendly features of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony!
~Ralph
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelling is awesome. Phone reception not the best.
I would recommend this to a friendGreat!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Way lighter than I thought, very comfy.
I would recommend this to a friendSony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love them better than any other earphones great quality
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Alejandra,
You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!
-Ralph
Sony head phones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is unbelievable. I would recommend these to 100.
I would recommend this to a friendWorked great until lately.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They worked great however lately when in noise cancelling mode it just emits a high pitch squeaking noise that makes that mode unusable. I've otherwise loved these headphones and they are pretty comfortable with the exception of being a little warm around the ears in the summer time. Hopefully you have better luck than me with them.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Zomb1e13,
Thanks for sharing your review and experience with the WH1000XM4. For optimum fit and comfort, make sure to wear the headphones properly and adjust the headband depending on your head shape. You may also find this link helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
It's also unfortunate that you are experiencing a high pitch noise with the headphones. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). Re-establish the connection between the source device and the headset. Resetting and initializing the headset may also help resolve the issue:
Resetting the headset
-Press both the power button and the CUSTOM button simultaneously while charging. The headset will be reset. The device registration (pairing) information is not deleted.
If the headset does not operate correctly even after resetting, initialize the headset to restore factory settings.
Initializing the headset
-Turn off the headset while the USB Type-C cable is disconnected and then press and hold the power button and the CUSTOM button simultaneously for 7 seconds or more. The indicator (blue) flashes 4 times, and the headset is initialized. This operation resets volume settings, etc. to the factory settings, and deletes all pairing information. In this case, delete the pairing information for the headset from the device and then pair them again.
If still not resolved and you hear buzzing, popping, crackling, or vibration noises from your Bluetooth headphones that sound different than the more common static or distortion sounds caused by environmental interference issues, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Best headphones
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones The person loved this set and use it often
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Tmoney, we're glad you are enjoying our product! Thanks for choosing Sony! ~Earl
Great headphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Superior sound and quality plus it’s very easy to use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WynnP, Thank you for the 5-star rating! Glad to hear that you are happy with the sound quality and ease of use of the WH-1000XM4 Headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Great Pair of Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound quality. Noise cancelling works really well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi WEADOS,
Great! We're glad that you're enjoying the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
AMAZING
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best sound cancelation on a bluetooth headphone period
I would recommend this to a friendBrand response from SonyListens
Posted .Hi OLORD,
You made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Great sound!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. The best sounding so far. Only thing im worried about is how fragile they feel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ahr2d2, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Very pleased
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound quality and upgrade from the past variations
I would recommend this to a friendSimply Awesome!!!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply Awesome!!!!!!! Very Comfortable on ears & head.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Satya, Thank you for the 5-star rating! Glad to hear that you are happy with the overall performance of the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony WH-1000XM4
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can highly recommend these headphones. Fine sound quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Carter, good to know that you like the sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls. Thanks for choosing Sony.
~Ralph
Amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love those Headphones. Very soft and loud for the price
I would recommend this to a friendGreat!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever! Great bass! Music sounds great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Frank, We're glad that you like the sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sleek look very lightweight and great sound and color!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ThisGuy, Thank you for the 5-star rating! Glad to hear that you are happy with the WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Satisfied
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best overall sound quality and noise cancellation
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kingbullet, Awesome! We're thrilled to hear you like the sound quality and noise canceling feature of your headphones. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin