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Customer Ratings & Reviews

$348.00
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Comp. Value: $421.49

Customer reviews

Rating 4.7 out of 5 stars with 12516 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 493 Showing 9,841-9,860 of 12,516 reviews
  • Rated 5 out of 5 stars

    Nice

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent product and awesome sound, perfect for gift

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Alfiie, Awesome! We are glad that you are enjoying the headphones sound quality. Our WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    execellent Head phones

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is good one. But the problem with my ear caps it was painning after wearing for longer time. I had to return and got the next version.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SriJ, Thanks for sharing your experience with us. We're sorry to hear that you are having discomfort with the XM4. With your new one, make sure to adjust the headband slider to ensure proper fitting. Enjoy and thanks for choosing Sony! -Craig Sony_US

  • Rated 5 out of 5 stars

    Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I've ever had. Would highly recommend!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Pgrnstd,

      Great! We're glad that you found the perfect headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.

      ~Ralph Sony_US

  • Rated 5 out of 5 stars

    Amazing Headphones, amazing customer service!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good headphones and the staff members who helped me deserve a raise. I would definitely recommend people to buy from this location.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello BrendanD,
      Nice! Thank you for your recommendation. We are truly delighted that you like our XM4 headphone and they were able to assist you. Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    Good quality headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The sound quality is okay, the comfort is great and easy to store.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JoseA,

      You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and design of the headphones. With the equalizer of the Sony Headphones Connect app, you can tailor-fit the sound quality to your needs. For more information, please refer to this link:

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

      The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Ape over moon with headset.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ape buy banana-load of GME with diamond hand with steel ball like lord DFV. Smoothbrain ape like headset much, now ape buy GME in peace quiet no media sound and wait $69,420 then ape party hard like big banana time. Massive tendie party ape men and WSB.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DiamondApesTil69420, Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl Sony_US

  • Rated 4 out of 5 stars

    Close but no cigar

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I almost kept these. I just could not justify keeping them when my Beast studio wireless 2.0 are clearly better.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi TonySaxton, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Good ones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True to the description! It literally blocks the sound

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi vjpina,

      We're thrilled that you're enjoying the noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      ~Ralph Sony_US

  • Rated 4 out of 5 stars

    Pretty great overall.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The noise cancellation really works well. Sound quality is top notch too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello CKane, That's great! We are glad that you like the quality of your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent Sony_US

  • Rated 5 out of 5 stars

    Best Headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and noise reduction. Highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Headphones, We're glad that you like the sound quality and noise canceling feature. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Nice sound

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound. Good quality . Great gift for son .....

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Carl,

      You made the right choice! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    yup good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones... Great sound...No complaints

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi milkjar,

      You made the right choice! We're thrilled that you are enjoying the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Top Sounds

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome item I like Sony this is the third one for my third son. The two of generation worked perfect until now so I bought the third one. Thank you Sony for this great product.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anoosy12,
      Thank you for the continued trust you have put in our brand! We always strive to deliver the best quality with our products. Your satisfaction means a lot to us. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! - Kris Sony_US

  • Rated 5 out of 5 stars

    Matthew perkins

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love these headphones changed my life forever ngl

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MatthewP, Awesome! We are glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best headphone..loves noise cancellation.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Sunny, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Amazing Features

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The amount of features the headphones came with is astonishing and seeing how the app works with your ear shape as well as the adaptability was remarkable and an amazing experience highly recommend.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rick,

      You made the right choice with the Sony WH1000XM4! We're glad that you are enjoying the app functions (Sony Headphones Connect) of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    BEST SONY HEADPHONES

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome Headphones, well made, great sound, love them.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DEEJAY22, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Rated 4 out of 5 stars

    King Josh Review

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Bluetooth setup was pretty simple. I really like the controls on the right ear cup. The sound quality is really good.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi KingJoshReview, Thanks for this amazing review! We're really glad to hear you're having an enjoyable experience with your WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess Sony_US

  • Rated 4 out of 5 stars

    Title

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good for the price. Decent sound quality. Wanted more and better but had budget limitations.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello LincolnCarlsbadCA, Thanks for sharing your experience with your Sony headphones. We highly suggest playing high-quality audio files with your Sony WH-1000XM4 headphones for best listening experience. We also recommend using the Sony | Headphones Connect app to personalize the settings and your overall experience with your headphones: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00269130. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Thank you for choosing Sony! Vincent Sony_US

  • Rated 3 out of 5 stars

    Good if you know what you’re looking for

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The wireless is meh, and doesnt sound the greatest, in my opinion the bose QC45 are betters sounding over bluetooth. Once plugged in though? Sony’s sound WAY better. The only real gripe i had was that the ear cup was way to shallow and i had to return it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jackson, Thank you for taking your time to review our product. While we are glad to hear that you are happy with the wired audio quality of the WH-1000XM4, we are sorry to hear that it did not meet all of your expectations and had to return the headphones.

      We hope that you consider Sony again in your future purchases.

      Regards,
      Carl Sony_US