Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Good set
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great NC. Sound quality is great for a BT headphone. My ears get hot after 30 minutes of use. Other then that all is good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mahshad, we are glad that you are happy with the noise-cancelling of the WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl
Great quality but not comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noice canceling works really well, they were easy to use, and the sound quality is great. Had to return, however, because they're quite uncomfortable for me to wear. I have a larger head, and these are a bit rigid. They can be adjusted in the length, but I could get them to not press behind my ears, which give me a bit of a headache if I wear them for longer than an hour or so.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Nrose, While we are glad to hear that you are happy with the noise-canceling of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. We took note of your feedback and we hope that you consider Sony again in your future purchases. -Carl
Great noise cancelling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is fantastic. Highly recommend.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Manny,
Great! Good to know that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good earphones. Good for noise cancellation choice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi samyu,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
~Ralph
ANC kings just got better
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best in class active noise cancellation and ease of use
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Krzyk,
Thank you for the 5-star rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music.
Thank you for choosing Sony!
David
Glaring flaw
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I enjoyed these headphones. Great sound, easy app, comfortable, solid battery. The biggest flaw i found, and it was the deal breaker, the sound would randomly mute itself and stayed connected. The only fix i figured out was to turn them off then back on again.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Ryzen,
While we're glad you like incredible audio quality and most of the features, we regret to hear you're experiencing unexpected issues with the headphones drops out audio or no sound is heard. We want to make sure that you’re taken care of and go through some troubleshooting with you to make sure your headphones are great. Make sure to update the firmware of the headset by performing a software update (via Sony Headphones Connect app)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
Use this headset and the Bluetooth device as near to each other as possible. The situation may be improved by changing the wireless playback quality settings. Set the headset to “Priority on stable connection” mode or fixing the wireless playback mode with the “Sony | Headphones Connect” app.
You may be able to resolve some issues by resetting and initializing the headset, then pair the headset and the device again. To reset or initialize the WH-1000XM4 headphones, refer to this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
If the issues still occurs, follow the additional steps from this helpful link: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204551?cpint=spt-mdr_triage_00204483_sound
If the issue is still unresolved, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Jess
10 Stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Better than the Bose 700 I have - almost unbelievable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TechGuru1701, you definitely made the right choice! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph
Awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound excellent noise canceling just awesome
I would recommend this to a friendThe best!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best and more versatile headphones that I have ever had!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamuelS, Awesome! We are so glad to hear that you are happy with your new WH1000XM4! Thank you for choosing Sony! -Carl
SSS
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality headphones! Though pricey, worth it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Edwin,
We're glad that you're happy with your investment. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Pleasantly surprised
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly great consumer headphones. Very bassy, very warm sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Daddy, thank you so much for the 4 Star review! We are really thrilled to hear you are happy and satisfied with the incredible sound quality of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Love all about it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I use it for business travel, blocks noise from airplane, easy to carry, confortable and the white ones combine with everything i wear.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Happy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
SONY WH-1000XM4
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good noise cancelling and sound performance !
I would recommend this to a friendBrand response from SonyListens
Posted .Hi George,
We're glad that you like the sound quality and noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony.
~Ralph
Best Wireless Headphones I've Owned
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great ANC helps you escape real world noise and chaos.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kyle, Wow! We're very happy to hear that and thank you for the perfect rating! Good to know you're enjoying the noise canceling feature of the unit. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Do yourself a solid and don't buy these
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely not worth the hype. The sound quality is good, but that's about the extent of it. I've had mine for about three months and used them only with Apple products. Connecting to bluetooth takes way too long if it even connects at all, the app is clunky and not intuitive, and the microphone is completely unreliable. I've been using the headphones a lot for work, and sometimes the microphone works, sometimes the sound is muffled, and sometimes it just doesn't work at all. I understand that these aren't the number one headphones for meetings, but I'm literally only expecting the microphone to work, sound quality doesn't have to be perfect. I contacted Best Buy, who told me to contact Sony, who told me to contact Best Buy. Best Buy scheduled an appointment to "have them looked at." I just went to the store for the appointment only to find out that Best Buy had no intention of looking at them and told me that I needed to contact Sony. Sony is going to send me a replacement which at this point I don't want but is my only option. Avoid these (and Best Buy) unless you're looking for a bad time.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi BurritoBill, we're sorry to hear that you have an issue with your SONY unit. This is not the experience we want you to have. We'd like to review your file to better assist you. Please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number: Case Number: ~Earl
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these headphones especially when he color. The only issue I have is that the battery doesn’t last that long.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MikieS,
Many thanks for the 5-star rating! We're happy to hear you love your WH1000XM4 headphones. However, we're sorry if the battery doesn't last long. Usage hours may be different depending on the settings and conditions of use. To conserve battery life, turn off the DSEE HX Auto or Equalizer setting on the Sony | Headphones Connect app. Note: The available battery life significantly decreases when these settings are used at the same time.
For more details, please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752809.html
https://www.sony.com/electronics/support/articles/00265295
Should you need further assistance, feel free to contact us by sending an email to socialsupport@am.sony.com with the following:
Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
We do apologize for the inconvenience.Thanks again for purchasing Sony! - Kris
Great headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can’t ever go wrong with sony! I was looking between the xm5, xm4 and airpod max. For the price, it was the best!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Rocky!
Thank you very much for this 5-star rating and for the trust. We're glad you chose our XM4. You will surely enjoy listening to your favorite music with the one. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco
Headphone Reliability
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones and support has been positive. Our Best Buy store is there to answer questions.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnP,
Perfect! We're glad that you are enjoying these amazing headphones. It's also great that you were assisted professionally. Thank you for choosing Sony!
-Ralph
Best headphones ever had
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. Worth purchasing these headphones. Greatly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Viren, Amazing! We're very happy to hear you appreciate the excellent quality of you new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Great, but better alternatives
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They sound great, but I personally like bose's sound more as these are a bit flat. Not the most comfortable, and the app is a bit confusing. Overall great, but I returned and bought Bose headphones instead. The pass-through sound is also not the best.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristineC,
We regret to hear you're not having the best experience with these headphones and you find them uncomfortable during use. This is definitely not the experience we'd like to hear from you. Our WH-1000XM4 has a slider that you can use to adjust the length of the headband to get the best fit and for comfortable listening experience.
Note: If you put on the headset without adjusting the slider, the headset may not be positioned properly on your head, resulting in discomfort or a weak noise canceling effect.
We do have good information on how to wear the headband headphones correctly so it is comfortable on this link here: https://www.sony.com/electronics/support/articles/00282845
You can also make few adjustments to your headphones settings to suit your needs. We recommend that you download the Sony Headphones Connect app. This will give you more control over your headphones and their performance.
It's also unfortunate that the unit had to be returned. We could've walked you through with some troubleshooting and offer assistance with our product.
We hope you will consider Sony again in a future purchase. Thank you for the feedback.
Sincerely,
Jess