Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great set of headphone
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves his headphones and they provide great sound reduction, purchased with discount with the Best Buy membership!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi StephanieB, Thanks for sharing such a fantastic shopping experience. We're so happy to know that your son loves everything about his new WH-1000XM4 headphones, especially the excellent noise cancellation and incredible features. Thank you so much for giving the product a perfect rating! -Jess
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very good sound quality, not the best noise cancellation tho.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KhadijaM, Great! We're glad you like the amazing sound quality of these headphones. If you feel that the effect of noise canceling is not sufficient, please follow the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html
Should you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Bye Bose
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great replacement for my QC35. Sound quality and features are awesome!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EastK, You've made an excellent choice! We're glad you like the amazing sound quality and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Best over hear headphones out there.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Watched a ton of reviews on The best over ear headphones. I even went into Best Buy and tried them on. The sound and comfort of these were slightly better than the competition, and were cheaper, especially compared to the apple maxs. The noise canceling is amazing too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michael,
Great! We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Good headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty good headphones. Got these to use at the gym since I’m there every day. Only complaint is they sometimes they pause in the middle of the song by themselves. Haven’t read all instructions so maybe it’s something I’m not doing. They are supposed to pause if you take them off and if you set that option, but with the sweat a lot of times they don’t. Other than that I’m happy with the purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Erica, We are glad to hear that you are happy with the sound quality of your new WH-1000XM4! You may be experiencing the wearing detection feature of the WH-1000XM4. The built-in proximity sensor in the left unit and the built-in acceleration sensors in each of the left and right units detect when the headset is attached to or removed from your ears, and the headset automatically controls the touch sensor control panel’s operation, powering off, pausing music playback, etc. In this case, you may turn off the wearing detection using the Sony Headphones Connect app.
For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html?search=touch%20control
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Disappointed
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited to own these and finally came across the opportunity to purchase them. I use them for a week, but constantly found that my right ear tip would hurt. I did some more research online and found that this is a very common problem. I also did not like how sweaty my ears and sides of my head would get when I used them outdoors it made me feel uncomfortable, especially around other people. I feel that this would be a great product if Sony would just fix the ear cushions. I ended up buying AirPod Max’s instead.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi MathewB,
We regret to hear that you are not satisfied with the headphones. For optimum fit and comfort, it is recommended to wear the headphones properly and adjust the headband depending on your head shape. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
You may also find this link helpful:
https://www.sony.com/electronics/support/articles/00015243
Hope this helps. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Name:
Username:
Model Number:
Issue:
Telephone Number:
Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
Sincerely,
-Ralph
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements from old versions with the multi device pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
Great
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best, it is a 10/10 for me sis. However in the highest setting you will get like outdoor noise hearing so there’s that
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Michelle44, Thanks for the feedback. We're glad you are enjoying your headphones. Make sure to keep your device's firmware up to date to enjoy all its features. Thanks for choosing Sony! -Craig
Head set
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is a good head set sound really good fix good looks nice
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sweetie, Glad to hear that you are happy with the sound quality of your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones probably one of the best headphones that’s I’ve had in a very long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickolasS, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Premium sound..now it's gone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good while it lasted. Someone is enjoying good sound. Must have gotten ripped off at the gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi tomp55555, While we are glad to hear that you are happy with the sound quality of your WH-1000XM4, we are sorry to hear about what happened. We hope that you are able to get the headphones back and enjoy its sound quality again.
Regards,
Carl
Overall good quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the quality and sturdy design. but it gets very hot. :( My ears get temp very fast.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Coollaptop, We apologize for the inconvenience. How long have you been wearing the headphones? Try different designs and shapes to find one that fits comfortably or you may need to limit your headphone usage.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Amazing Noise Canceling
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones block out noise a little too well, my wife has to slap me on the shoulder to get my attention. I especially enjoy these on airplanes, blocks out all the loud noises.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Mike, We are glad that you are enjoying your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent
Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and good noise cancelling but the usability is horrendous. The capacitive touch is awful, I have to hold the power button forever to turn them on and the fact that I have to use an app is incredibly annoying!
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Dmac,
We're glad that you like the comfort and noise canceling function of the headphones. It's unfortunate that you are not having a complete experience because of the app and control functions of the headphones. Your feedback is greatly appreciated.
The Sony Headphones Connect app is designed to fully utilize the capabilities of the headphones. You can still use the headphones without the Sony app.
For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app).
For touch control issues, you may refer to the troubleshooting steps on this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
To turn on the headphones, press and hold the (power) button for about 2 seconds until the indicator (blue) flashes. If the headphones are not working properly, resetting and initializing may help resolve the issue. Please refer to these links:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
I love these!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are amazing headphones! I got them on a deal for 200 bucks and its the best 200 bucks I've spent!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marvin, great! We're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony! ~Earl
Pretty big Dad - how about those earbuds instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for a noise sensitive kiddo - and ultimately the kiddo just used the apple ear buds - probably the size and such is too old timey - so 50+ users will love, and those younger will look at it as an antique. They do as advertised - they do seem to make things nicer when you are trying to listen to music and such in a noisy room.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BC12,
We're glad that you like the noise canceling function of the headphones. Your feedback about the design and size is greatly appreciated. In case you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Earphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing sound and the noise-cancelling feature is the best out there. I love accessing the features from the app.
I would recommend this to a friendI love these headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ever. I had the Aipod Pro Max and they were great but too heavy and uncomfortable for me. These are perfect.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AnitaC, we're glad you like your new headphones! Thanks for choosing Sony. ~Earl
Quality
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.daughter uses it constantly and all the time-testament to its quality.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaC, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
One day in and i do not regret buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had it for a day and the sound quality is great noise canceling i can barely hear myself
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nothinghere,
Awesome! We're glad to hear you are enjoying the great sound quality and noise canceling function of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris