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Customer Ratings & Reviews

Your price for this item is $348.00
The comparable value price is $349.99

Customer reviews

Rating 4.7 out of 5 stars with 12469 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 50 Showing 981-1,000 of 12,469 reviews
  • Rated 5 out of 5 stars

    Headphones that deliver what they promise

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones along with the app are a complete experience and I would highly recommend them! Noise Canceling- As someone who is very sensitive to ambient noise, the noise cancellation features are really important to me. There are 20 levels of ambient sound controls, a wind reduction control, and a full noise cancellation control. You can let the app auto-switch what level based on what activity you are currently doing (running/sitting) or based on your current location. You can also control this manually. Battery Life- the battery life is incredible! I use these headphones every day all day. I legitimately use them 16-18 hours a day. Sometimes I forget to charge them overnight, and can use them the next day with a quick charge during lunch!!! I was impressed that not only could the battery actually last as long as advertised but they were comfortable to wear for such an extended period of time. Sound-The sound quality is excellent. You have the ability to set the equalizer depending on what you're listening to and personal preference, plus three custom modes. I'm not a loud listener but these headphones get LOUD!!! There are all kinds of features to completely customize and adapt the way you want what you're listening to feel and hear like.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SJacTab,

      Awesome! We're thrilled that you like the noise canceling function, battery life, and sound quality of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    The best investment!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones totally deliver on the noise cancelling feature. I bought the headphones to reduce the noise from my upstairs neighbor who walks like a stampeding elephant. I wear them 24/7 to listen to music or watch TV. I would say the only issue is when you connect 2 devices via Bluetooth, there is a bit of interference.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Shaya,

      We are delighted to hear the WH-1000XM4 headphones are delivering on noise cancellation and helping you find peace from your noisy neighbor—that is exactly what we aim for! Regarding the slight interference when connecting to two devices via Bluetooth, we recommend using the Sony | Headphones Connect app to change the Bluetooth connection quality setting from "Priority on Sound Quality" to "Priority on Stable Connection." This small adjustment often resolves connection stability issues and interference when using the multipoint feature with two active sources.

      Thanks for choosing Sony.

      Best regards, Eliab Sony_US

  • Rated 5 out of 5 stars

    Best headphones you can get

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones I’ve ever owned. Comfy for all day wear, lightweight, sounds amazing. No complaints .

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOSHD, we're glad you like our industry-leading noise canceling headphones. Thanks for choosing Sony. ~Earl Sony_US

  • Rated 5 out of 5 stars

    10/10 headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent headphones. The noise cancelling on these is very effective and blocks out around 90% of surrounding sounds. The soundstage is also very wide and the base is very good. Battery life last for multiple days as well

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Holden,

      Thank you for choosing Sony!

      We're elated to hear that you’re enjoying the WH-1000XM4 headphones! It's fantastic to know that the noise-canceling feature is working effectively for you, providing such a significant reduction in surrounding sounds. We're also delighted that you're appreciating the expansive soundstage and rich bass. Additionally, it's great to know that the battery life has surpassed your expectations for prolonged use.

      Best regards,
      -Fred Sony_US

  • Rated 5 out of 5 stars

    I’ve discover a new way to enjoy my music library

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Sennheiser Momentum Wireless headphones are the headphones I didn’t realize I was missing. The headphones has up to 60 hrs of battery life, wireless, feels lightweight during wear and offers customizable sound such as bass and treble etc. the headphones also offers fairly good noise cancellation features. My previous wired headphones were manufactured by Bose; but these Sennheiser headphones has simply blowed them away in all things that factor such as sound, customization, and fingertip controls. I’ve been contemplating upgrading to these headphones and I am glad I have. Additional customization is available via their app which also provides quick tips and and settings. Overall, great musical experience and value.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sound amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and build quality, comfortable fit and not bulky.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JesseG,

      It brings us great satisfaction to hear that you are enjoying the great sound and build quality of your WH-1000XM4 headphones! We specifically designed them to be comfortable and not bulky, so we are thrilled that you appreciate the fit. Thank you for your positive review and for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Rated 5 out of 5 stars

    Best NC headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great noise canceling, great sound quality, long battery life

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for the fantastic summary, Vainmajor!

      We are delighted to hear that you are enjoying the core strengths of the WH-1000XM4 headphones. Knowing that the great noise canceling, great sound quality, and long battery life are meeting your needs is a wonderful confirmation of their industry-leading performance!

      Thank you for choosing Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Excellent device!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has everything I need; great audio quality, comfy and long lasting battery.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi MaryamA, Thank you for this amazing review of your Sony WH-1000XM4 headphones! It's wonderful to hear that they meet all your needs with their excellent audio quality, comfort, and impressive battery life. Thank you for the 5-star rating and for choosing Sony! -Jess Sony_US

  • Rated 5 out of 5 stars

    Smartest Sony Gadget

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg what a master piece these headphones are. Very comfortable you feel as you if you are not wearing them, very light in weight. Sound quality is exceptional. Noise cancellation performance is excellent. I almost wear this 8hr a day when I work and it’s easy when you are in meetings, and when you are off meetings it’s blocks the background noise and gives an additional level of comfort to your ears and you’ll not be distracted easily.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Loving the noise-canceling, sound & battery life

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I travel a lot for work, on various transportation modes. These help to identify eqch scenario and cancel the background noise effevtively. I can do it either via the headphones on the side, or through the easy to use app. I made it through three separate airports with half a battery to spare on a recent trip north. I was also able to walk and talk via my phone with them on too, and had no complaints from the other end about background noise or static. I don’t use these at a PC for gaming since they’re bluetooth/nfc (they’re not meant for high speed gaming!), but they do connect to a pc as well as a tablet very easily, and the music / spoken word sounds great there, too. Good bit of kit for a traveler or wfh type user.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi HomeTraveler1028, we're glad you are enjoying your headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Excellent Bluetooth headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've been wearing Sennheiser HD280 Pro headphones, which sound great, but I needed something wireless and more feature rich for work use. I ordered the Sony WH-1000XM4 headphones based on a co-workers recommendation, and I am very glad I did. Sound - The audio quality is great for both voice and music. My HD280s are described as having a neutral audio profile, which is good for my studio use. The WH-1000XM4s have a more full profile to my ears, with a bit more bass and mid range. I like the audio profile, but it's easily adjustable if you don't. Comfort - These are very comfortable to wear for long periods of time. I have a large head (size 8) and these fit me fine. My ears get hot with the HD280s, but I have no problem wearing these all day (with a few breaks). Features - I found the app awkward at first, but managed to find everything I need. I remapped the custom button to turn Ambient Sound on and off, which is helpful in my home office environment. I also like the dual Bluetooth connectivity. This allows me to easily toggle between my work laptop and my phone audio. Overall, I highly recommend these headphones. They are expensive, but I feel they do their job very well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi James, We're glad to hear that you purchase the WH-1000XM4 headphones. We always appreciate customers who take the time to give us their feedback. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. We value your feedback regarding the features of the unit. Thank you for the recommendation. Jay Sony_US

  • Rated 5 out of 5 stars

    Sony Magic

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love these headphones. I was looking for a great noise cancellation/music specific over the head headphones, and everything I searched said these Sony headphones where the real deal. I can only agree. Very comfortable on the head. The battery life is really surprising me in a good way. Lasting forever. Great sound quality and noise cancellation. If you are willing to spend the money these are the headphones for you.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jalen,

      You made the right choice with these Sony Headphones! Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling headphones.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So I have never owned a set of noise cancelling headphone before and was very surprised at how well they work. They wirelessly connect to my phone and I can easily be in the next room without any issues. I can go a couple of weeks on a single charge (with occasional listening) and have even let them sit for a couple of weeks without use and then just used them without charging. Very comfortable as well.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Vince, Thank you for the amazing review! We're glad you like the easy Bluetooth pairing and long-lasting battery life of your new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Sam Sony_US

  • Rated 5 out of 5 stars

    Decent sound & noise cancellation, bought twice

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased these headphones twice now. The first set lasted a couple of years' worth of heavy use. I love that I can pair it with two devices. The noise cancelling is decent. It recharges VERY quickly in only 10-15 minutes. The app on the android (my phone) is a better than the one for apple devices (my iPod). The second pair tends to have a few minor issues, but I am still happy with them in comparison to if I went with the next model. I had also looked at a few other companies, but found this set was still the best value for your money (on sale) and functionality.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Christina, We're glad that you are enjoying the sound, noise canceling, and use of app. Thank you for choosing Sony! -Erin Sony_US

  • Rated 5 out of 5 stars

    Great sound and long battery life

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These headphones have excellent sound and an adjustable EQ. The noise cancellation is the best I’ve heard. The headphones are comfortable as well, though the top of my head is sensitive so I do find myself needing to adjust where headband sits on my head periodically if I wear the headphones for several hours at a time, but probably less so than other similar headphones due to these being very light weight.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi customer987654321, we're glad that you like the noise canceling feature and sound quality of your headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin Sony_US

  • Rated 5 out of 5 stars

    Sony has a winner!!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to say that the these cans are quite impressive. The ANC is better than my Bose QC45 cans and the sound quality has a little more mid to bass than the Bose. Overall Sony’s is the perfect fit for my listening please and they fit nicely on my head. Overall, I would say for the price point that the Sony cans are a litter better than the Bose at the same price.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JOCog, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl Sony_US

  • Rated 4 out of 5 stars

    the bads n goods

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones arent too heavy or too light it feels good. and the cushions r very soft to feel with my hands but I'm not sure if its just me but having them on for too long my ears start hurting, not because of the pressure or anything but because the cushions are too small. comparing it to other headphones they have larger cushions. The color is very cute, I was already aware they weren't the white color and are grey and I love the grey. The connection for these headphones are so ragebaiting it pmo. Through the app you can choose to connect to two devices and sometimes it works very well then other times it just doesnt work at all and takes forever. Also, when I first bought it I used it for my pc as well as my other devices but now I use different headphones for my pc because the sony headphones they first, take so long to connect and when they do they often bug out and lag, then when I connect it with wire, it sounds way better than bluetooth but has SO MUCH STATIC. its insane, so i just stopped using the plugged in version, it hurts my ears. over all its good headphones compared to rip off ones I used before the good parts, theres custom noise cancelling for each enviornment you're in by holding down custom button it's alright noise cancelling, if its super loud ofc it wont cancel everything out the music sound quality is pretty good in my opinion overall I dont regret buying it

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your detailed and honest review, HaileyC!

      We are happy to hear that overall, the WH-1000XM4 provides good music sound quality, soft cushions, and effective custom noise cancelling. We also love that you are enjoying the grey color!

      We sincerely apologize for the comfort issues, as we understand the ear cushions can feel too small for some users after long hours. We also regret the significant frustrations you are having with unstable multi-point connection and especially the severe issues with your PC: long connection times, bugging/lagging via Bluetooth, and the insane static when using the wired connection.

      To address the static, please try using a different cable or audio port on your PC, as this often indicates a cable or port issue. For PC Bluetooth lag, ensure you are connected to the "Stereo" profile, not the "Hands-Free" profile.

      We are committed to helping you resolve these technical issues to improve your experience. If the issue persists, please contact our support team for further troubleshooting. You can find contact options here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

      Thank you for choosing Sony.

      Best regards, Gus, Sony Social Media Team sony-global

  • Rated 5 out of 5 stars

    Needed for quality sound and good base

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Incredible noise cancelling abilities, very comfortable on my ears and flexible, comes with a case, USB-C charging cable and has great base. Not perfect but great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jeffew64,

      Thank you for the positive feedback! We're glad to hear that you like the noise canceling, comfortable design, and quality of the headphones. Thank you for choosing Sony!

      -David Sony_US

  • Rated 5 out of 5 stars

    Just the best

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, it's been years since I've had a headphone upgrade and my biggest complaints about my previous device were that it was too heavy and the noise cancelling was uncomfortable. Both issues are virtually non-existent here. These are super super light and comfortable and the noise cancelling doesn't have that weird suction feeling some headphones have. Honestly for the price these are the best headphones money can buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding Headphones!!!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have tried and tested many different Headphone manufacturers from very expensive to average price and these by far exceed all of them in both sound quality and comfort. I purchased this pair as a backup to my initial pair that I purchased years ago.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi, Vinman,

      Thanks for the review and the 5-stars rating! It is amazing to hear how loyal you are to Sony products. We greatly appreciate it! With the amazing sound quality and the modern and comfortable design, this Headphones really are a game changer!

      Thanks for choosing Sony, have a nice day! -DiegoV Sony_US