Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
great but don't buy it on best buy,buy on amazon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had preordered this headphone when i saw that best buy had it sooner than other retailers,ordered on 6th august,delayed on august 12th,shipped on 18th,delivered on 21th,so it's no sooner than amazon,and their shipping is terible,they don't even notify you when it's arrived,i had to check it on my own
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi kevin123,
We understand your excitement with these amazing headphones. It's unfortunate that you had issues with the shipment. You may want to inform Best Buy of what happened. We hope everything works out well. Thanks for choosing Sony.
~Ralph
Nice SOUND headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound is very good, much of the surrounding "noises" are nullified by the snug fit. It's comfortable for long periods of time, the jack/cable are high quality construction and the headphones themselves are of "sound" quality. I highly recommend this product!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AaronS, we're glad you are enjoying our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl
Call quality is not good.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While ambient noise cancellation is excellent, call quality is still very lacking compared to Bose NC700.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SmartG,
We're glad that you like the noise canceling function of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Your feedback about the call quality is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Sounds great!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound quality. The buttons are a little confusing and it makes my ears hot!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mark, We are glad that you like the sound quality of your new Sony wireless headphones. Sorry to hear about your concerns. To be familiarized with the buttons, you may visit this link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752814.html. To be more comfortable wearing the headphones and to lessen any discomfort, make sure to adjust the length of the headband according to the size of your head. Check here for more details: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html.
Should you need further assistance, you can email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Vincent
Batteries
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I’ve ever used but batteries went out in the two years I had them, now I’m trying to purchase another battery.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SethA,
Thank you for the review. We're glad to hear that you like the headphones. Your feedback regarding the battery of the headphones is greatly appreciated. Thank you for choosing Sony!
-David
Great headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The touchpad controller is a bit finicky. But the noise cancellation Is top notch combined with Bluetooth 5.0
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, we're glad that you like the noise canceling function and the Bluetooth version of the headphones. We appreciate your feedback about the touch control sensor. You may find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Big upgrade from M1 to M4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Upgraded from the first gen (1000X) and enjoying all of the new features that have been added over the years. I really like the dual Bluetooth pairing feature and the USB-C charging. Auto pause when headphone is taken off is also a welcome upgrade. Some features on the app can be confusing.
I would recommend this to a friendAudio quality and fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is good for what you pay. But coming from Bowers & Welkins the audio on B&W is excellent compared to XM4. The fit on XM4 is poor, and you can’t wear them at gym as it falls off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nikhil,
Great! We're glad that you appreciate the audio quality of our Sony WH1000XM4. About the fit, try to adjust the headphone to the desired fit and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Perfect gadget
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would recommend to have one of this I enjoyed using it while walking with my dog, while having work out traveling on a plane. Love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RandolphR, That's awesome! We're glad you're enjoying using it while walking with your dog, during workout sessions, and when travelling on a plane. Your recommendation means a lot to us! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Nice headphones.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't use headphones very often. But, when I do these provide a very nice, neutral sound.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MS63, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for sharing this feedback. Jay
best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy and superior sound quality. ambient noise control is such a cool feature. Love the sleek low profile design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momo, We're very grateful for this positive feedback! We're thrilled you like the comfortable fit, incredible sound quality, ambient sound mode, and sleek low profile design of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Good Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good set of headphones. Only complaint is that the microphone when on calls does not isolate noise very well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi blep, Thank you for your positive feedback on the WH1000XM4. We appreciate your comment about the microphone's noise isolation during calls. The noise-canceling technology in our headphones is designed to reduce ambient noise for the user, but it does not extend to the microphone used for calls. This means that while you benefit from reduced background noise, the person on the other end of the call may still hear some ambient sounds. We are continuously working to improve our products and your feedback is valuable in helping us enhance the user experience. Thanks for choosing Sony! -Sam
Headphone are top notch.. Until the ringing starts
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. Some of the best out there and great value especially compared to other sets of cans. Only downfall is that the noise canceling cause a LOUD ringing to emit in the ear cups. It happened to mine and went online to see how wide spread this problem is and its WIDE spread. There are a bunch of youtube video of people doing tutorials on how to get rid of the ringing cause by the noise canceling mics. None of the videos helped me though. THe ringing has progressively gotten worse and now I cant use noise canceling. Other than that, the headphones are nice.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FreddieM,
Thank you for the review and we're glad to hear that you like the headphones. We're sorry to hear what happened with the headphones. Update the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/software/00289102
For us to better assist you, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Good device, but just for me not comfort to wear
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it because of 100 discount, which seemed to great deal compared to Bose 45/700. The sound quality was pretty good, but it is not for me because my head felt much pressed after 30 minutes of wearing this. Didn't experience this with my old Bose 35II. Hope Sony to improve the comfort of device in the future version.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi ZBRD,
Thank you for your honest review. While we are glad you like the sound quality, we're sorry to hear the discomforts that you are having while wearing the headphones. Adjusting the headband and the earpads properly can help reduce discomfort while wearing the headphones. These headphones actually support super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. We greatly appreciate your feedback and thank you for purchasing Sony. - Kris
Great noise canceling!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good over-the-ear noise-canceling option. Slightly bigger on my head, so annoyingly slides around a bit.
I would recommend this to a friendSolid Headphones
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancelling is pretty amazing. Good build quality as well. You get what you pay for!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Falloftroy7,
Perfect! We truly appreciate your wonderful feedback with our WH1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Kris
they are worth the purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these I was going back and forth with these and apple AirPods Max. I happy with my purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChristopherO,
Excellent choice! We're glad that your investment with your WH1000XM4 headphones is worth it. Thanks for purchasing Sony! - Kris
Good Quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.GREAT headphones, but couldn't connect to my T.V, which was Abit disappointing.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ETTHEALIEN, we're glad you like our product. We're sorry to hear that you have an issue connecting your new headphones with your TV. This unit requires the A2DP Bluetooth profile for Bluetooth audio. We recommend checking the specifications of your TV if it supports the same profile to connect the headphones with it.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ought these as a great, can’t really give an honest review as they are waiting to be opened form Christmas. Bought at a great price, even at a discount they were pricey so I’m assuming they’ll be great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaliShopper, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great price for the features
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got as a gift for my daughter. She loves them because of the features that it offers. She wanted these over the Apple headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KevinC, awesome! Glad she likes her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! ~Earl