Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great Pair of Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I especially love being able to connect to two different devices at once. It sometimes has issues with auto-detecting which device is active, but for the most part it’s not a problem. Which is a huge deal given that I use Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
We're glad that you like the multipoint function of the headphones. Your feedback is also greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Love the headphones. Hate the cost. Still bought!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but extreme cost. I preferred this over Bose at the end of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrs7, we're glad you love the quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
My 2nd XM
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I already have the XM3 but giving it away to my father in law coz I can’t resist this one. Who wouldn’t? This can connect to 2 devices at the same time and the proximity sensor is a bonus. I love it. Also - its blue and I am a sucker for this color. Love it so much I wear it all the time.
I would recommend this to a friendDon’t think, just buy!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i LOVEEEE this product! I’ve been using them for atleast a year and i can’t imagine using any other brand of headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Dani,
That's nice to hear that even after a year of usage, you still love and enjoyed listening to your favorite music with our WH1000XM4. We appreciate you and thank you for choosing Sony! - Marco
Mic is not good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mic is not working as expected, it is supposed to cancel out background noise while on call
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Dear AbhishekS,
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the microphone issues. This is not the experience we aim to provide, and we are committed to improving it for you.
For optimal microphone performance, we recommend keeping your smartphone or mobile device at least 50 cm (19.69 in.) away from the headset. Placing the device too close may result in unwanted noise. If you haven't done so already, please perform a firmware update on your headphones. This update enhances Bluetooth connectivity and improves the quality of hands-free calls. You can find more information at the following link:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/software/00261613.
If the issue persists, please consider the following steps:
1. Resetting the headset: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html
2. Initializing the headset to restore factory settings: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP000275
If you need further assistance or have additional concerns, may we contact you directly? If so, please email the following information to socialsupport@am.sony.com. Apologies if you've already shared this information with customer service — we just want to ensure we have your most accurate details:
Full Name:
Username:
Telephone Number:
Additional Information regarding your experience with the WH1000XM4.
Thank you for your patience, and we look forward to resolving this issue promptly!
Sincerely,
Maria
Great noise canceling
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for noise canceling to block excessive dbs from amplified music near by. They work great! Cut about 80% and a good % of the base.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JuliaM, Awesome! We're glad that you are enjoying the noise canceling function. We appreciate your feedback and thank you for choosing Sony. Erin
SONY is noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new riding lawnmower and needed ear protection. We were set on the Bose headphones but when talking to the Best Buy expert decided Sony were the brand for us. Work great and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
Amazing!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the headphones for a year! They are the best headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaelin,
You made the right choice! We're thrilled that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Subpar noise cancelling but awesome music quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for the sole purpose of blocking out the absurd noise that airboats / fanboats make on a nearby lake (which is 130 yards away with thick brush and vegetation in the way) with the noise cancelling feature, but they don't work too well. I can still hear them through these headphones. Besides the noise cancelling being subpar, they are great for listening to high quality music through.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello WJGambino,
While we are happy that you appreciate the sound quality of our WH1000XM4, we regret to hear that the noise canceling capability is not sufficient. This is usually not the case with our XM4 nor the experience we want you to have. Please allow us to troubleshoot this issue and turn your experience into a better one. Usually, for noise canceling not to work properly, it is because the headset is not worn properly or the settings are not set correctly. Here are some steps on how to make it work correctly.
- Make sure that the noise canceling function is turned on.
- Adjust the headset into a comfortable position.
- The noise canceling function is effective in low frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices.
- Check that the Adaptive Sound Control is turned off.
- Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.
- With the “Sony | Headphones Connect” app, check the setting of [Ambient Sound Control]. If it is set to [Wind Noise Reduction] or [Ambient Sound], the effect of noise canceling is reduced. Set it to the noise canceling mode.
- Disable Speak-to-Chat, and check whether the situation has improved.
- Check with the “Sony | Headphones Connect” app whether the function of the CUSTOM button is set to [Ambient Sound Control].
You may check this helpful link as well.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267839
If you need further assistance, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We're more than happy to assist and resolve this matter.
Sincerely,
Marco
Microphone is AWFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst decision ever. These are going to be returned less than 48 hours after buying them. First, great noise cancellation. Won't deny that. Better than my old ones and way better than the Airpod Pro's for obvious reasons. I mean, something that completely covers the ear has to be better. It blocked out the tantrums from our kids during the day on calls. The problem is the microphone. It has all sorts of static, sounds distant, and is just plain awful. Not sure if this is a fluke or how they all are. Truly some of the worst call quality I have ever had. I had 7 calls yesterday and one today and each time the person said, could you try changing your microphone? I am embarrassed. Something this nice shouldn't be so awful. Failure on behalf of Sony. Moral of the story, do not buy if you care about the microphone. Only buy if you are going to use for noise cancellation and music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VikingWarrior, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the noise canceling feature, we regret to know that you're having call quality issues with the unit. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. If you still have the unit and need further assistance, please contact us via chat or email at https://us.esupport.sony.com/support/s/service?language=en_US.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
Great noise cancellation and customer service!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I thought the headphones got lost in the mail so I contacted customer service and they were absolutely amazing. The headphones themselves work like a charm, I have never had noise cancelling headphones before and I do not think I will ever go back to earbuds!! They are amazing!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jane,
We're glad that you found the perfect noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
Straight lemon unit. Battery issues.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one of these. Straight lemon. Unit came with 10 per cent battery. Left if on charge for a couple of hours, then tried again, it showed 100 per cent battery. I connected it to phone and right away I get the message "Low Battery, please charge". Left it again overnight charging, next morning same thing. Tried different cables and block, same result. I ended up returning it and getting a different one off of another retailer. Other than that, the sound was amazing and noise cancelling the best I've gotten so far. Definitely love the headphone, not the lemon I got from BestBuy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MalL, Thanks for sharing your experience. While we're glad you liked the sound quality of the headphones, we're sad to hear that your device has battery issues. This is definitely not the case especially with our premium models. We hope you'd still consider our products in your future purchase. Regards, -Craig
Great sound bad Call quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The sound of the headphones while wearing are great. They are a little too sensitive to touch. And when you're receiving a phone call they cannot hear you over the background noise
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sunflowers,
Thank you for sharing your feedback. We highly appreciate this and will help us improve our future products. We are truly happy that you like the audio quality of our XM4 but we're sorry to hear that you are having some issues with the call quality. You may check these links to resolve this kind of issue.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752785.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752838.html
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752750.html
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BBY Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the WH1000XM4:
Sincerely,
Marco
Great performance but wasn’t a good fit for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the the best in the business. Unfortunately, it didn’t fit my ears comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdbc, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the fit doesn't suit you well. Rest assured that this feedback will help improve the quality and performance of our products. Thanks for your review. ~Ralph
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price. Great quality and easy to connect and carry with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cdcmorgans,
We're glad that you like the design and user-friendly connectivity of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Best Wireless Headphones On The market... Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect save for the motion controls which need some tweaking to function more accurately but I keep my phone in my hand 95% of the time when listening to music so I prefer to control the music directly from there anyway, which is why it's not much of a deal-breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSabio, we appreciate your review of the headphones. Your feedback about the touch control is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
We hope you continue to have a great experience with the WH1000XM4 headphones. Thanks for choosing Sony.
~Ralph
" We Here To Help "
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Sale Associate,Reflect Corporate Mission Better Customers Services.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JohnW,
Thank you for your kind words! We're thrilled to hear that you received excellent service during your purchase of the Sony XM4 Headphones. Thank you so much for choosing Sony! Enjoy! -Maria
Solid option
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the nest pairs of over the eae headphones on the market right now
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Atlas, Awesome! We are glad to hear that you are enjoying your new WH-1000XM4! Thank you for choosing Sony! -Carl
Nice for gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation and build quality is great. Little heavy on the low sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel, We're pleased to hear that you like the excellent noise cancelling feature and build quality of the unit. Glad to know that it is helping you stay fit in the gym. Your feedback is greatly appreciated. Be sure to download the Sony Headphones Connect app. The app enables customization of sound quality and an equalizer (bass levels) which can be customized to fine-tune your music to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your feedback and for choosing Sony! -Jess
Excellent Choice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the wireless headphones my son wanted and he is very happy with them. I was happy that I was able to get them on sake.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Maria, You've made a wonderful choice! We're delighted to hear that your son is happy with his new Sony WH1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam