Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones work as expected. Very comfortable to wear for hours
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brad,
Thank you for the great review! We're glad you like the comfort of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony and enjoy your headphones!
Regards,
David
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones that block out the noise. Very comfortable, but the "pressure" (from the ANC feature) can be a bit much if you're not used to it. I love that they are compact.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Huamiko, Awesome! We're glad you like the excellent noise cancelling feature, comfortable fit, and compact design of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good. Best headphones ever. Great battery life. Definitely recommend this item.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SolC, We're very happy to hear this feedback! Thrilled to hear you like the amazing sound quality and great battery life of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Worth it!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these headphones! They are worth saving up for in my opinion compared to getting a cheaper model. The app allows you to customize it to your liking.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Wrongitem, we're glad you love our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Nater2244
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this a lot but I did a big mistake so I'm going to try to get the cheaper one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nater,
Thanks for commenting! We're thrilled to know that you love your WH1000XM4. If there’s anything that we can do to help, please feel free to email us at socialsupport@am.sony.com with the following details and we'll be more than happy to assist you.
Name:
BestBuy Username:
Model Number:
Issue/Concern:
Telephone Number:
Thank you so much for choosing Sony!
Best regards,
Romeo
Sony Social Support
Love it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great pair of headphones! Noise cancellation isn’t the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SamirG, we're glad you like your new headphones. We appreciate your feedback regarding the noise canceling feature of your Sony unit. If the effect of noise canceling is not sufficient, you may check this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling%20
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony. ~Earl
Insanely Awesome
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hands down the best. I’ve owned Bose QC 35 I and II , most recently the 700’s. Long story short, I returned my 700’s (second pair I own since the other ones were stolen). Only short coming are still the mikes for phone calls but not by a lot. Huge improvement since M3’s.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi elmeromero89, good to know that choosing these headphones was worth it. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location.
To get the most out of your WH-1000XM4, download the Sony | Headphones Connect App. It includes Adaptive Sound Control—which automatically adjusts noise canceling based on your activity and an equalizer—which can be customized to fine-tune your music. Using our advanced noise canceling technology, we designed these headphones so you can block out noise and experience next-level silence. Plus, you have the ability to use the convenient smart features including Quick Attention, Google Assistant/Alexa/Siri compatibility, and touch controls.
Your feedback about its call quality if greatly appreciated. Thanks for choosing Sony.
~Ralph
Head phone
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter loves this headphone and its also reasonable price.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MESE44,
Thank you so much for the 5-star rating! We're extremely glad that your daughter loves her WH1000XM4 headphones. Thanks for choosing Sony! - Kris
Worth it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent quality. A bit pricey but it is worth the money. Fits well over ears and feels really light
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ashwin, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
I love these headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly these headphones meet my needs. However if I were to compare these to the airpod Max that my wife owns… i think i like the maxes better when it comes to noise cancelling.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DarthDad, we're glad you are enjoying your new headphones! We appreciate your feedback regarding the noise canceling feature of your Sony unit when compared with other brand. If the effect of noise canceling is not sufficient, you can follow this link:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752735.html?search=noise%20canceling
If you require any additional support with regard to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
Thanks for choosing Sony! ~Earl
So good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love when a product is exactly as advertised. Highly recommend this product
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Deej, we're glad you like our product! Thanks for choosing Sony! ~Earl
sony
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the best headphones hands down, very easy to use and have lasted me 2 years
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Kaik, That's really cool! We're thrilled to hear that you feel the WH-1000XM4 the best sounding headphones that you've owned after using it for about 2 years now. It's good to know these are perfect for your lifestyle and you love the top-notch sound quality and overall features of our WH-1000XM4. Thank you for leaving us such a wonderful review! We hope you continue to enjoy your WH-1000XM4. Regards, Jess
Podcast and Music Listening.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.What can I say? I love this item. I use it on the go for podcast listening. Pairs well with google pixels, Chromebooks, and my MacBook air. Love the USB C update and the black and gold. The sale price made it a no brainer.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LaniBiak,
Awesome! We're thrilled to hear your 5-star review of these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
BEST HEADPHONES
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly this is one of my fav headphones to use for everything, wether is for school, gym, or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlanL,
Awesome! We're glad to hear that you like the headphones for your daily activities. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound and noise-cancelling. Connecting to devices can be tricky.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KSam, Thank you for taking the time to review the WH-1000XM4 Wireless Noise Cancelling Headphones. We appreciate your feedback. Refer to the link below for the help guide:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752794.html
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Sony - WH-1000XM4
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic sounding! But, an app that charges monthly for use? for headphones? really?
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ihateairplanes,
We're glad that you like the sound quality of the headphones. Your feedback about the 360 Audio app compatibility is greatly appreciated. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones in the game
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super Comfy, i have a big head and there’s always problems when buying over head headphones. These are perfect. Dont hesitate; theyre worth the hype.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bishop, Awesome! Good to know that these headphones fit perfectly on your head and you find it very comfortable to wear. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! -Sam
Great headphones + noise cancelation
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the greatest headphones ive ever used to date. Super comfy and excellent noise cancelation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Minitor,
You made the right choice with the Sony WH1000XM4! We're glad that you like the comfort and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
NOT COMPATIBLE WITH ALL SAMSUNG TV'S
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the headphones and NC but did not work with my Samsung UN55JS9000FXZA TV including clicking, popping, delay and others have had these similar issues. Sad i had to return but until there is a fix, I will just look at them on the shelf.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NapaValleyWino, thank you for your review. We are so sorry if our WH-1000XM4 didn't work well with your Samsung TV and that it had to be returned. We will surely take note of your input as we always strive for the best customer experience. Despite what happened, we are pleased you love these headphones and you are satisfied with their incredible noise canceling function.
Some of the connection issues you've encountered can be fixed by updating the firmware of the headphones to the latest version (2.5.0). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/downloads
We appreciate you, and we are hoping you will consider Sony again in your future purchase.
Best regards,
Romeo
headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted this headphones for a long time, so I waited for a sale. When it was finally on sale, I bought them. Unfortunately, I had to return them because I found cheaper ones on Amazon. I really like the product though. I would recommend this headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nancy, We regret to hear that the headphones had to be returned. It's nice to hear that you liked them. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. We appreciate your feedback. Thank you. -Vincent