Customer Ratings & Reviews

Hello ChristianM,
That's nice! We're delighted to hear that you enjoyed watching YouTube concerts with our XM4. Thank you for choosing Sony! - Marco

Hello GinaN,
That's awesome! We're glad that you are loving the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi DarrellC, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi MKC20, Thank you for the feedback on your experience with your Sony WH1000XM4. We're very happy to hear you like the all-around features and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi Asif, Awesome gift! We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Curt,

Thank you for the review. If you need further assistance, we more than happy to help you out. For us to better assist you, please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Regards,
David

Hi Jayy,

We appreciate your review of the WH1000XM4 headphones. Make sure to install the latest software version (via the Sony Headphones Connect app) for optimum performance.

The noise canceling function is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Check that the Adaptive Sound Control is turned off. Check the setting of the Adaptive Sound Control on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient.

Hope this helps. Thanks again for sharing your review and for choosing Sony!

-Ralph

Hi hmxx,

Good to know that you like the sound quality of the headphones. Make sure to adjust the headband for optimum fit and comfort. You may be experiencing a symptom called listener fatigue. That is where your eardrums work hard to manage the volume that flows through your ear canal. The louder the volume, the bigger the strain on your eardrums, which then causes the feeling of fatigue. Try lowering the volume or take a break from wearing them for a while. The longer you wear headphones, the more your ears may hurt. You may need to limit your headphone usage.

Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks for sharing your review and for choosing Sony.

~Ralph

Hi 256MicroSD, Awesome purchase! We are glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi Rellor,

We're glad that you like the noise canceling function of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You can also use the equalizer function of the app to tailor-fit the sound quality to your needs.

Thanks for sharing your review and for choosing Sony.

~Ralph

Hi AmyT, we're glad you like our product. Thanks for choosing Sony! ~Earl

Hi JimF, Great! Thank you for sharing your wonderful review of your WH1000XM4! We're glad you're enjoying the sound quality of the unit. We appreciate your feedback regarding the headband of this WH-1000XM4, it helps us improve our future products. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Jess

Hi Lilly,

We do apologize for the inconvenience. Make sure to wear the headphones properly. Adjust the length of the headband. Put the headset on your head with the (left) mark on your left ear and the (right) mark on your right ear. There is a tactile dot on the (left) mark side.

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

Regards,
David

Hi CallMeJamie,

We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.

For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US

Sincerely,
-Ralph

Hi MI007,

We are truly sorry to hear about your experience with the hinges on your WH1000XM4 headphones. We strive to maintain the highest quality standards for our products, and we take feedback regarding design and durability very seriously.

We would like the opportunity to further evaluate your case and see how we can better assist you. Please email the information requested below to socialsupport@am.sony.com:

Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue/Concern:

Thank you for your patience and for considering Sony!

Regards,
Dominick

Hi AmiaH, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi JaiW,

While we're glad that you like most of the features, we are sorry to hear your headphones do not charge properly. I can definitely see how this would be frustrating for you. We appreciate the steps you've gone through to isolate the issue. There are few things that you can check moreover.

Charging cannot be done.
1. Be sure to use the supplied USB Type-C cable.
2. Check that the USB Type-C cable is firmly connected to the headset and the USB AC adapter or computer.
3. Make sure that the USB AC adaptor is firmly connected to the AC outlet.
4. When charging the headset through a USB port on a computer, try the following as well:
- Make sure that the computer is turned on.
- If the computer is equipped with multiple USB ports, use another port.
- Connect the headset directly to the computer without using a USB hub.
- If the computer is in Standby (Sleep) or Hibernate mode, place it back to normal mode.
- If the computer is running on Windows 8.1, use Windows Update to update the operating system.

Refer to this link for more information: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822

Resetting the headphones may also help resolve the issue. Visit this link on how to reset the headphones: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752743.html

If the problem persists, further troubleshooting may be required or the headphones may be malfunctioning. Please email us at socialsupport@am.sony.com with the following details:

Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:

Sincerely,
Jess

Hi Headphones,

It's great to hear that you are enjoying the sound quality of your WH-1000XM4 headphones! We know that seamless connectivity is essential, and we want to help you get them paired with your new Samsung TV right away.

The WH-1000XM4 supports pairing with multiple devices, but sometimes an initial connection to a new source requires a specific setup to establish a solid Bluetooth link.

Please try the following steps to resolve the pairing issue:

1. Check Proximity: Make sure the headset and the TV are within 1 meter (3 feet) of each other during the pairing process.

2. Enable Manual Pairing Mode: Even if the TV's Bluetooth menu sees the headphones, they need to be actively broadcasting the pairing signal.

For pairing a second or subsequent device, press and hold the power button on the headset for 7 seconds or more to enter pairing mode.

3. Perform a Factory Reset: If the steps above don't work, a factory reset will clear all previous pairing information and restore factory settings, which often resolves connection issues.

Please follow the official guide to reset your WH-1000XM4 headphones here: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If the TV is still unable to complete the connection after these steps, please ensure that your Samsung TV supports Bluetooth headphones and that is actively scanning for new devices, as some TV models require confirmation on the screen during the pairing phase.

If you still require help or have further question, please contact our technical support team here:
https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

Thanks for considering Sony products!

Regards,
Dominick

Hi ShawnaP, This is a great Birthday gift idea! We're very happy to hear that your daughter lovees her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hello Juan, We are glad to hear that your wife absolutely loves her new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to her behavior and her location. Using the Sony Headphones Connect app, Ambient Sound Control lets her adjust the volume of background sound and gives her the option to allow voices alone to be heard. Meanwhile, the Equalizer lets her customize sound levels to suit her music. Thank you for choosing Sony! Vincent