Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
Amazing headphones
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing headphones probably one of the best headphones that’s I’ve had in a very long time
I would recommend this to a friendBrand response from SonyListens
Posted .Hi NickolasS, We're glad that you are enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin
Great Pair of Headphones
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are great! I especially love being able to connect to two different devices at once. It sometimes has issues with auto-detecting which device is active, but for the most part it’s not a problem. Which is a huge deal given that I use Apple devices.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RayD,
We're glad that you like the multipoint function of the headphones. Your feedback is also greatly appreciated. Depending on the device, silent streaming can continue on the first device when the second device has a Bluetooth connection to the headphones. If this is the case, the headphones remain connected to the first device, and the audio doesn't switch to the second device.
Follow these steps to hear sound from the second device:
1. Open the Sony | Headphones Connect app, select the System tab, and make sure the Connect to 2 devices simultaneously option is set to ON.
2. Stop playback on the first connected device.
3. Close the audio (music) application on the first connected device.
We hope you continue to enjoy these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
- Pros mentioned:Sound quality
Love the headphones. Hate the cost. Still bought!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality but extreme cost. I preferred this over Bose at the end of the day.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jrs7, we're glad you love the quality of our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
- Pros mentioned:Sound quality
best headphones ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.so comfy and superior sound quality. ambient noise control is such a cool feature. Love the sleek low profile design.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi momo, We're very grateful for this positive feedback! We're thrilled you like the comfortable fit, incredible sound quality, ambient sound mode, and sleek low profile design of your new Sony XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Microphone is AWFUL
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst decision ever. These are going to be returned less than 48 hours after buying them. First, great noise cancellation. Won't deny that. Better than my old ones and way better than the Airpod Pro's for obvious reasons. I mean, something that completely covers the ear has to be better. It blocked out the tantrums from our kids during the day on calls. The problem is the microphone. It has all sorts of static, sounds distant, and is just plain awful. Not sure if this is a fluke or how they all are. Truly some of the worst call quality I have ever had. I had 7 calls yesterday and one today and each time the person said, could you try changing your microphone? I am embarrassed. Something this nice shouldn't be so awful. Failure on behalf of Sony. Moral of the story, do not buy if you care about the microphone. Only buy if you are going to use for noise cancellation and music.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VikingWarrior, Thank you for the feedback on your experience with your WH-1000XM4. While we're glad to hear you appreciate the noise canceling feature, we regret to know that you're having call quality issues with the unit. Make sure to update the software (via the Sony Headphones Connect app) for optimum performance. If you still have the unit and need further assistance, please contact us via chat or email at https://us.esupport.sony.com/support/s/service?language=en_US.
May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony!
Sincerely,
Sam
- Pros mentioned:Sound quality
Great performance but wasn’t a good fit for me
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation is the the best in the business. Unfortunately, it didn’t fit my ears comfortably
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jdbc, we're glad that you like the noise canceling function of the headphones. It's unfortunate that the fit doesn't suit you well. Rest assured that this feedback will help improve the quality and performance of our products. Thanks for your review. ~Ralph
Best Wireless Headphones On The market... Period!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Everything is perfect save for the motion controls which need some tweaking to function more accurately but I keep my phone in my hand 95% of the time when listening to music so I prefer to control the music directly from there anyway, which is why it's not much of a deal-breaker for me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi YoungSabio, we appreciate your review of the headphones. Your feedback about the touch control is greatly appreciated. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. You may also find this link helpful:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752781.html
We hope you continue to have a great experience with the WH1000XM4 headphones. Thanks for choosing Sony.
~Ralph
- Pros mentioned:Sound quality
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really nice headphones for the price. Great quality and easy to connect and carry with me.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cdcmorgans,
We're glad that you like the design and user-friendly connectivity of these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
A great gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a pair for myself and a pair for my partner as a gift. He loves them. He is a heavy traveler and they hold up to heavy usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Marissa,
Thank you for your purchase and we're happy to hear that you and your partner love the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Some incompatibility with Amazon music
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound. Very good noise suppression. Problem I could not overcome, they kept crashing Amazon music. No problem airpod pros or corded headphones. Just Sony 1000xm4s.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi RobertZ,
Thank you for the review and we're glad to hear that you like the sound quality of the headphones. We do apologize for the inconvenience. To isolate the issue, please factory reset the headphones and try again. Here's the link on how to.
https://helpguide.sony.net/mdr/wh1000xm5/v1/en/contents/TP1000541013.html
We also recommend updating the software of your headphones. A firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm5/software/00278246
If you need further assistance, please email us at socialsupport@am.sony.com with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
-David
Sony Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ought these as a great, can’t really give an honest review as they are waiting to be opened form Christmas. Bought at a great price, even at a discount they were pricey so I’m assuming they’ll be great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CaliShopper, Awesome! We are so glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great improvements from old versions with the multi device pairing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nalex, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you so much for choosing Sony! -Carl
SONY HP
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Christmas gift for my daughter, she wanted one
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BB74TX, Awesome gift! We are so glad to hear that you are happy with your purchase! Thank you for choosing Sony! -Carl
- Pros mentioned:Sound quality
Nice for gym
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noise cancelation and build quality is great. Little heavy on the low sounds.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jewel, We're pleased to hear that you like the excellent noise cancelling feature and build quality of the unit. Glad to know that it is helping you stay fit in the gym. Your feedback is greatly appreciated. Be sure to download the Sony Headphones Connect app. The app enables customization of sound quality and an equalizer (bass levels) which can be customized to fine-tune your music to your liking. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for sharing your feedback and for choosing Sony! -Jess
- Pros mentioned:Sound quality
Very Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is very good and Noise cancellation work very good in loud environments
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Buck, We're very grateful for this positive feedback! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony. Jay
Wonderful Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones were the perfect addition to my household. I have two small children who are very noisy around the house. I am able to concentrate while working from home in meetings or listening to music to wind down after a busy day. They are clear and the sound is excellent.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jessica,
Great! We're glad that these headphones are perfect for your lifestyle. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony!
~Ralph
- Pros mentioned:Sound quality
Audio quality and fit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Audio quality is good for what you pay. But coming from Bowers & Welkins the audio on B&W is excellent compared to XM4. The fit on XM4 is poor, and you can’t wear them at gym as it falls off.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello Nikhil,
Great! We're glad that you appreciate the audio quality of our Sony WH1000XM4. About the fit, try to adjust the headphone to the desired fit and comfort. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
It alright
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It alright. Haven't had any real issue with the headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi, Creator101x2,
Thanks for the great review! It makes us really happy to hear how much you are enjoying your Sony Headphones! Do not forget to download the Sony Sound Connect app to enhance the experience!
Thanks for choosing Sony, have a great day!
-DiegoV
SONY is noise cancelling
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a new riding lawnmower and needed ear protection. We were set on the Bose headphones but when talking to the Best Buy expert decided Sony were the brand for us. Work great and super easy to use.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Franklin, Thank you for the 5-star rating! We're glad that these headphones are perfect for your needs and you like the excellent noise cancellation. At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Jess
- Pros mentioned:Sound quality
Not the best for watching TV with headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have excellent sound quality. Since I bought these to mainly use with my tv. There is some obvious sound time lag at times. This definitely gets annoying. So for thr price paid they are not the best quality. Average at best.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi EasyE,
We're glad that you like the sound quality of the headphones. We regret to hear that you're experiencing lag issues when using the headphones with your TV. Make sure to install the latest software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
The audio playback on this unit may be delayed from that on the transmitting device, due to the characteristics of Bluetooth wireless technology. As a result, the sound may not be in sync with the image when viewing movies or playing games.
Thanks for sharing your review and for choosing Sony.
~Ralph