Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Like the airpod max, only for bespectacled folk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these for the wife, after the airpod max's didn't seem to land on the right side of the confort zone . . . . . . . on top of that, it doesn't have the robo-voice that Bose seems to be dealing with lately (great for conference calls)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi InitialReview,
You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Ok but not great
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headphones look nice and sound is good but I found Bose more comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl
Sony headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase block noise outside for when im playing the steam deck i highly recommend this to anyone
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Zero,
That's great! Thank you for your feedback and for your recommendation. We are truly happy to hear that you enjoyed playing your steam deck without any distractions, thanks to the awesome noise canceling of our WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
Not BOSE
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.good to listen. I had a set of Bose but they stopped working replacement set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi jrf1, Awesome! we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent Headphones
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound, not as loud as I wish, but the noise cancellation is A+
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AC2019, thank you so much for your positive feedback. We are so happy to hear you are satisfied with the incredible sound quality and superb noise-canceling functions of these headphones.
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for your purchase and for choosing Sony!
- Romeo
Perfect!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphone! Is very comfortable, the sound is great and noise cancel is amazing!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi victorbeavis,
Great! We're glad that you like the comfort, sound quality, and noise canceling function of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
birthday gift
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i bought this for my daughter for her birthday. she love it
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyS, This is a great birthday gift idea! We're very happy to hear that your daughter loves it. Thanks for choosing Sony! -Sam
Sony WHXM4s: An Honest Assessment
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After trying out the Sony WHXM4 headphones, I decided to return them due to underwhelming performance. Despite the initial hype, the audio quality fell short of expectations, lacking the immersive experience I sought. Additionally, issues with comfort and fit affected prolonged usage. While the noise-canceling feature is commendable, the overall package didn't meet my standards. I opted for a different option that better suits my audio preferences and comfort needs.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello JoshuaK,
Thanks for your honest review and feedback of our WH1000XM4. We regret to hear that our XM4 fell short of your expectations nor did not meet your standards. This will help us improve our future products. We are optimistic that you will consider Sony again in your future purchases.
Regards,
Marco
Pretty upset
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these back in June of 2023. They were amazing. The noise canceling was awesome. The sound was awesome. Just about every feature was great. Then in March, a mere 8 or so months later, they stopped charging. I tried looking up a fix to this issue and it seems that this is a pretty common occurance. Not what I expected out of a $300 pair of headphones. I'm pretty upset as I likely now have to send them in to be repaired.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hello jluc1130,
While we are happy that you are amazed by the audio quality and noise canceling capability of our XM4, we're sorry to hear that it suddenly stopped charging. This is not the news we want to hear from our customer. Please allow us to help and turn this to a better experience.
Please check these helpful links.
Charging cannot be done.
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752805.html
The headphones do not charge (headband / in-ear)
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00267822
We'd like to make sure you are taken care of. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
BestBuy Username:
Telephone Number:
Model Number:
Additional Information regarding your experience with the XM4:
We are sorry for the inconvenience and hope to speak to you to resolve this matter.
Regards,
Marco
Bc
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality of sound if its played on 360, other than that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brent, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Amazing purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.the headphone is awesome. very stylish and comfortable. I really like the audio quality too
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JiaxinF, Great! We're very happy to hear you like the stylish design, comfortable fit, and sound quality of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Sound elimating headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a Christmas present for my son so we haven’t used them yet. But I’m sure it’s great as our last set.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Laptop, They are indeed the best present this holiday season. Surely your son would love them. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Craig
Worth the money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best. They sound great, they are comfortable, and they isolate well. My one and only gripe is that the touch controls aren't the best, but they aren't bad either. Very satisfied
I would recommend this to a friendBrand response from SonyListens
Posted .Hi theboble,
Thanks for sharing your 5-star review and experience with the WH1000XM4. We're glad that you like the sound quality, comfort, and noise canceling function of the headphones. The steps on these links may help you have a better experience with the touch sensor:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204192
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html
Hope this helps. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this headphones. It has all the modern features that I can think. The only downside to me is that, it looks a bit bulky once you wear them especially compared to its biggest rival the boss qc 45.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Richard, We're glad that you like the features of your new headphones. We're sorry if it looks a bit bulky. We appreciate your feedback and rest assured the design won't affect the headphones performance. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Good
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought it for my kids during pandemic, for Zoom classes. Works great and good quality. Highly recommended.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello PurevdorjB,
Thanks for the awesome feedback and for your recommendation. We're glad that your kids were able to stay focus on their studies because of the great quality and performance of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Good noise canceling tech
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent noise canceling. One of the better ones that I have used.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Victor, Glad to hear that you are happy with the noise cancelling and overall performance of your new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl
Great buy!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4th pair I have bought. The first pair was for my oldest son who has to the newest thing. He loves them so much that he hasn’t asked for another pair of headphones in 3 years! I bought a pair for my husband who travels a lot and my youngest son last Christmas. This Christmas my middle son asked for a pair. So if 4 boys/men have them and all still satisfied, I would say it’s an excellent purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi TriciaV, Amazing! Thank you for purchasing four pairs of Sony WH-1000XM4 headphones! We're very happy to hear that your whole family are enjoying these headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Fabulous Headphones!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d assumed noise cancelling headphones were a mythic unicorn, but if unicorns exist, these headphones are it. A lifesaver. Great battery life and comfortable to wear for great duration.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SilenceIsBliss,
Amazing! We're glad that you are enjoying the noise canceling function, battery life, and comfort of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headphones I got it. The workers at Best Buy help me and recommend me to get this headphone. And it is amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi RobertR, we're glad you like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! ~Earl
Love it
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Still works well a year later! Might buy another one as a birthday gift.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KatN, Awesome! We are so glad to hear that you are happy with your purchase! Thank you so much for choosing Sony! -Carl