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Customer reviews

Rating 4.7 out of 5 stars with 12560 reviews

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Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

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94%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 51 Showing 1,001-1,020 of 12,560 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Awesome headphones

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I switched to these from your standard none-noise cancelling headphones and I must say the jump has been otherworldly. Noise cancelling works just like the words imply. You can always calibrate it with a push of a button if you find it lacking noise cancellation. Comfort is perfect. I usually wear these when taking a 20 minute nap listening to white noise. I sleep like a baby. Battery life has been phenomenal. App works great. Touch sensors work great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi EinMann,

      Great! We're thrilled that you are happy with the upgrade. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    BEST PURCHASE EVER

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I cannot rave about these enough. As someone with sensory sensitivities, these have been an absolute lifesaver. They are incredibly comfortable and block out an amazing amount of irritating noises and sounds. The sound quality through them is crystal clear and pristine. I wish they offered more color options! These are WORTH EVERY PENNY. Battery life is incredible on them too!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi littlelotte, We are glad to hear that you are enjoying your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Highly Recommended

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I read a lot about the various wireless headphone options and decided these would work well for me. I have not been disappointed. The case is nice. Has a quality look and provides a good level of protection. The headphones look and feel high quality. Not at all blingy, more understated. The headband and ear pads are well padded and comfortable for extended listening sessions. Pairing is extremely easy. The phone app is well integrated and easy to use. The included quick start information is probably enough for most folks, but Sony has some great video's and more detailed instructions available online. There are only two physical buttons, and they feel positive and work well. The touch control using the right earpad is simple, and works well. The proximity sensor in the left ear cup pauses what you are listening to if you lift the left ear cup or take off the headphones. Holding your hand over the right ear cup mutes the level down so you can hear ambient sounds better, or have a conversation. The chat to pause feature works well, and can be turned off. If you start talking it pauses what you are listening to. The adjustment level for ambient noise works well and provides some graphic's that provide some guidance for various environments. A quick press of the power button brings a voice that tells you the battery charge status. The sound is impressive. Very impressive. I listen to a lot of high res music, I primarily use the LDAC codec and have been extremely impressed by the audio quality. Listening to high quality FLAC files you will hear nuances of the music you probably haven't heard before. LDAC really blurs the line between wired and wireless. I would recommend these to anyone that values quality audio and effective noise cancelling. Even without the superb noise cancelling these would be worthwhile for the audio performance alone. Sony got everything about these right, including the app.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Excellent, Thank you so much for your kind words. We are glad to hear that you are happy with the headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Worth the money.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful sound quality, extremely comfortable, battety life is among the best, and the noise cancelling is phenomenal.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi CodiM, Awesome! We're delighted to hear that you're enjoying the wonderful sound quality, comfortable fit, long-lasting battery, and exceptional noise canceling of your Sony WH1000XM4. Thanks for choosing Sony! -Sam Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Use them on the daily.

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They're seriously comfy, like a warm hug for your ears. And the sound quality? It's like rediscovering your favorite songs all over again. Plus, the noise-canceling feature is a lifesaver in busy environments. Oh, and the battery life? Impressive, to say the least. These headphones have definitely made my daily routine a lot more enjoyable.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      That's awesome, JonathanT! We're glad you like your new headphones. Enjoy and thanks for choosing Sony. -Craig Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Everything you could hope for in headphones

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great fit, very comfortable. Lightweight and very well made. Sound quality is excellent. Bass is well balanced.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JimS,

      Great! We're glad that you like the fit, comfort, design, and sound quality of these amazing headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Last and Best Headphone Purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    True sound at its' best ALL of the time! They also cancel sound completely when you want no sound at all. They are lightweight and comfortable you will fall asleep with them on & its ok superb design allows for it. These are it for me.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello TammyR,
      Thank you for your purchase and we are truly happy that you are pleased with the audio quality, noise canceling capability, lightweight design and comfortability of our XM4. Thank you for choosing Sony! - Marco Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    Best product in that price..

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have Bose quiet comfort which is of same price but these are happy to use, more comfortable, more clarity and good surrounding sound.. but need more clarity in some formats..

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Kanna,

      We are very glad to hear that you are enjoying the comfort and sound clarity of your new headphones, especially when compared to your experience with other brands in the same category. Delivering a superior "surrounding sound" experience is exactly what we strive for with our noise-canceling technology.

      Thank you for choosing Sony and making us a part of your daily listening.

      Regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Must Have Headphones!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best headphones you will ever buy, top of the line audio, build quality is good but I would still handle with care considering they are mostly plastic. Charges fast and definitely last 30 hours without extreme mode and equalizer turned up. The pairing and the app are very simple and straight forward. Not bulky at all, on the slim side actually. Super comfortable, easy to wear for hours with little to no ear stress.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Hunter,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortably wonderful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love these headphones. This was our second pair. The sound is crisp and these are super comfy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Thank you for your wonderful review, ChelseaS!

      We are delighted to hear that you love these headphones and that this is your second pair of the WH-1000XM4! It's great to know that you find the sound is crisp and that they are super comfy for long listening sessions.

      Thank you again for your continued loyalty to Sony!

      Best regards, Gus, Sony Social Media Team sony-global

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love thesd headphones. They cancel out chatterbox coworkers. The sound is great and they feel comfy on the ears. I would buy again. Battery charge is great.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi akfireflower, We're delighted to hear that you're enjoying your new headphones. We appreciate your feedback and thank you for choosing Sony. Erin Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Great travel headphones

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been in use for the past several months and I love mine. True audiophiles might pickup issues in the sound profile, but you aren't really getting anything better than these at this price point. Very comfortable overall and have been using it on long haul flights too. The noise cancellation is pretty decent too.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello JohnC,

      Thank you so much for sharing your experience with the WH-1000XM4 headphones! We're very glad to hear that you're enjoying the comfort and sound quality, especially during long-haul flights. We appreciate your honest insights about the sound profile, your feedback helps us continue to improve. It's great to know the noise cancellation has been effective for you and that you've found real value at this price point. Thanks again for choosing Sony and taking the time to let us know your thoughts!

      Best regards,
      -Fred Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Comfortable with great sound quality!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far the sound quality and battery life have been great. The headset is comfortable enough to wear all day and the microphone has been working great for all my meetings as well as phone calls. I haven't had them that long so I'm still figuring things out, but being able to connect to two devices and have it pause music on my laptop to answer a phone call has been a huge help while working from home. These are an expensive pair of headphones, but you definitely get what you pay for.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi WFHEnthusiast, good to know that your investment is worth it. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Ralph Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Solid set of headphones.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got some lower quality noise cancelling headphones for Christmas (anker) but as more and more people came in the office the noise cancelling just couldn’t deal. So I did some research and after listening to co workers bose and Sonys (previous gen). I decided on the Sonys and waited for a deal to come along. Sound quality is excellent, and they are comfortable to wear. Sound reproduction is great and they are a lot more comfortable than my previous models. Features that I thought were gimmicky during initial research are actually quite nice. The music stopping when you remove the head phones or the gesture controls on the right ear, are actually super handy and make for a good experience. There is some stuff that might be useful to creatures of habit that i don’t use ie the location based settings in the Sony app. They are great headphones use the Sony app to customize to your taste and you will be happy. The case is super well built I don’t know if I will ever actually use the old two prong airline adapter but being able to use the headphones wired without a charge is a nice feature. Early in my career I worked a lot in live sound so wireless headphones were always kind of a convenient gimmick that sacrificed quality in the name of not being tied to something with a wire. These are excellent units that I use to block out the world at the office and join conference calls with excellent tool and appliance that I also enjoy.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Rowens, We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    TREMENDOUS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Tremendous especially for the price. Don’t need to upgrade to the version 5 or 6 if you can still get these. Comfortable. Don’t smudge. Clear sounding. Noise canceling is insane. You’ll hear only your inner thoughts lol.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi DanielB,

      Thank you so much for the fantastic 5-star review! We're elated to hear how much you love the Sony WH-1000XM4 headphones. It's wonderful to know that you find them to be a tremendous value, and we completely agree—they're a testament to our commitment to quality audio and innovation. We're also glad that you appreciate the comfort, exceptional sound clarity and industry-leading noise cancellation.

      Thank you for choosing Sony!

      Best regards,
      Dominick Sony_US

  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Sony wh1000xm4

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are by far the best headphones I’ve owned. I am very sensitive to noise specially when studying, and these are perfect for canceling it. They are very comfortable, too. Battery lasts all day

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi collegestudent02,
      Awesome! Glad to hear you found the perfect headphones that matches your needs and expectations. Nice to know that you are enjoying the great sound, noise cancellation, and long battery life of the WH1000XM4. Thanks for choosing Sony! - Kris Sony_US

  • Pros mentioned:
    Comfort

    Rated 4 out of 5 stars

    So far, so good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I wasnt sure about purchasing the Sony product as I've bought Bose for my other audio products, but I loke these very much. Bought online so didn't have ability to compare as i would in store. Sound quality is good and i loke being able to adjust on the equalizer. The controls are easy to use, as is the app. The noise canceling is very good, but found that when i dont want it on, it sometimes automatically comes on by itself. They are Fairly comfortable and I was able to use them on a four hour flights without issue. Battery life is awesome. Overall, happy with my purchase so far.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Yarco, Thank you so much for the positive rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great option for the over-ear headphones adverse

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have put off buying over ear headphones for a long time because I wear glasses and get headaches easily, so the thought of something clamping down on my head and resting on any pressure points really turned me off. But I've found myself going out and about more and my AirPods Pro were starting to show their age, so I grabbed these during a sale. I thought about getting the AirPods Max for awhile until I learned how much heavier they are compared to these. Lightweight was really crucial for me. I also preferred these "older" models compared to the XM5 because they fold into a smaller case. The sound is really fantastic and the noise canceling is much better. I still honestly can't wear them for a long period of time because I start to feel the pressure points on the top of my head and where they're pushing my glasses arms into my skull, but that's a me problem and not the headphones. I still use my AirPods sometimes, but these are better for flights and working in coffee shops or other noisy areas.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ashley,

      You made the right choice upgrading to the Sony WH1000XM4! We're thrilled that you like the weight, design, sound quality, and noise canceling function of the headphones.

      We also appreciate your feedback about its fit. For optimum fit and comfort, make sure that you are wearing the headphones properly and adjust the headband depending on your head shape. You may find these links helpful:

      https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony stays top of class with these wireless noise

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently bought these after using the second generation version from 2017 with no issues. I didn't need to upgrade them as they were still in good shape but I passed them on to my son and got these for myself. Though my original pair were fine the upgrades on these have really improved and built on the foundation of previous gens to keep Sony top of class in noise canceling, feel and build quality. That's not to mention their rich sound. They are perfect to use in the gym and I don't have to worry about charging them every day because they have such a long battery life. I'll be enjoying these for as long or longer than my last pair from 2017!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Jonnybt22, this is great! We're delighted to hear that you're enjoying the sound, noise canceling, and build. Thank you for choosing Sony. Erin Sony_US

  • Rated 3 out of 5 stars

    Amazing sound, mediocre to poor UX in other ways

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First, the good. The sound quality is incredible. ANC works great, audio sounds fantastic and crisp out of the box. Setup is simple (as long as you are using a single device; more on this in a moment) with either a phone or a computer. The headset is lightweight and easy to wear for hours at a time. Now the bad: The touch-sensitive buttons are bad. They regularly just didn't do anything. They're unintuitively designed and feel like a bargain-brand implementation of what is considered a high-end function. The headset mode vs headphone mode is also not great. There's no way to control side-tone in headset mode, which means that the great noise cancelling function is all but useless when using it as a headset (like meetings and phone calls). Also, not being able to turn the headset on while charging is ridiculous. I am an extremely heavy user (like 6-10 of active use per day), so charging while using is critical to me. Using the headset with multiple devices is great if those devices are computers, but terrible if one is a phone. If you get a phone call while using it on a computer, the phone call takes over (without the ability to override this that I am aware of). Then to reconnect to the computer the only way I've got it to work is to turn the headphone off and on again. When I'm in the middle of a meeting, this is not ideal. If you care about audio quality above all else, it's easy to recommend, but overall usability makes this difficult to recommend to most people, especially for the premium price.

    No, I would not recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi zebraboy6,

      Thanks for sharing your review and experience with the WH1000XM4. We're glad that you like the sound quality, noise canceling function, weight, and had an easy time setting it up. Your feedback about the touch sensor, sidetone function, and turning it on while charging is greatly appreciated.

      The steps on this link may help improve experience with the touch sensor:
      https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002758108.html

      In case you need further assistance, please email the below information to socialsupport@am.sony.com.

      Full Name:
      Best Buy Username:
      Telephone Number:
      Sony Headphones Model Number:
      Issue:
      Additional Information regarding your experience with your WH1000XM4.

      Sincerely,

      -Ralph
      Sony Social Support Sony_US