Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Requires a lot of set up
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had Boise comfort quiet which I liked well the reviews claimed these to be the best they sound good but I have had 2 updates connection problems and they require a lot of set up even taking pictures of my ears which I still have not been able to accomplish as my phone won’t recognize my ears.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Jody, we regret to hear that hasn't lived up to your expectations. We would like to know more about your concern and turn your experience around. Please email us at [email protected] with the following details:
Name:
Best Buy Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Ralph
Sony Social Support
Great product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing quality and very nice design. The noise cancellation is the best part.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jimmy, Awesome! We are glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
New favorite pair of wireless headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love it. Purchased for long trips. Easy to use touch interface and setup, even without the app, which I understand that gives you access to additional features.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ITDept, Thank you for the 5-star rating! We're glad you love the ease of use and cool new features of your Sony WH1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. -Sam
Very user/friendly and great sound!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased these for my husband. He had tried the higher price Bluetooth ones and we both found them too challenging for 80 year old people! He is very happy with this model and the ease of setting them up to use!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Excellent, We are glad to know that your husband is very happy with his new Sony wireless headphones. You chose the best for him! WH-1000XM4 headphones incorporate two technologies to maximize noise-canceling performance. These headphones have a built-in analog amplifier integrated into the HD Noise-Canceling Processor QN1 realizes an unmatched signal-to-noise ratio for low distortion and exceptional sound quality for portable devices. Thank you for trusting Sony! -Vincent
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding and very easy to use! I have bought same brand for other family members!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Annie,
You made the right choice! We're thrilled that you are enjoying the user-friendly functions of the headphones. Thank you for choosing Sony!
-Ralph
Everything I ever wanted in over ear headphones!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent sound, greeat fit, supreme noise cancellation, I LOVE these things!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Beetz, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Very good headphones....
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These aren't the best sound quality that I've gotten out of a pair of headphones , but it is very good. If you're looking for that strong bass boost with your music ...this isn't the pair for that.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Asiasdad24,
That's nice to hear sharing your honest review of our Sony - WH1000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones and we're glad to hear your satisfaction as well. Your review will help us improve our future products. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Average premium built!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Premium design but has issues connecting to multiple device. Every time you have disconnect form device#1 and then connect to device #2. It doesn't switch between device 1 to 2 automaically. I still love my Bose QC series better than this.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Arun, while we are glad to hear that you are happy with the premium design of your WH1000XM4 headphones, we are sorry to hear that it did not meet all of your expectations when it comes to the multi-point connection feature. Please check our related article and help guide links on how to use the multipoint connection feature of the WH-1000XM4.
https://www.sony.com/electronics/support/articles/00249936
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752784.html
Should you need further assistance, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Regards,
Carl
Mr.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My Kid liked it a lot! It helped her to enjoy her kind of music and relax after school!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello DanielN,
That's nice to know that your daughter is enjoying her Sony WH1000XM4. Thank you for choosing Sony! - Marco
Great product
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones, use them for my workouts, great price for what you get
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Camron,
That's awesome! We are very happy to hear your satisfaction with our Sony WH1000XM4. Thank you for choosing Sony! Enjoy! - Marco
Good guy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. My daughter loves them and has no issues.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi KimberleyM, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! Thank you for choosing Sony! -Carl
Great pair of headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A fantastic pair of headphones for the price with no noteworthy, if any, downsides.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Daven, Amazing! We're thrilled to hear that you're enjoying your new headphones. We appreciate your star rating and thank you for choosing Sony. Erin
Sony 1000
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These baby’s sound awesome. They have fantastic sound canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi 1bigdaddy, We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Sound is fantastic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise canceling is awesome and the sound quality is insanely good
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Dulc, That's great! We're glad to hear you're enjoying the sound quality and noise canceling feature of your all-new WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Great product abd quality .
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Loved this item . Everything should buy before trying any other products
I would recommend this to a friendBrand response from SonyListens
Posted .Hello sms2020,
Thank you for purchasing our WH1000XM4 and we are thrilled to hear that you are pleased with your purchase. Thank you for choosing Sony! - Marco
Finally the perfect headphones!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best noise canceling headphones ever purchased. Lightweight and comfortable.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MartaO, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice. Very very nice. Very very very nice. Very very very very NICE. Amazing
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi VictorS, Excellent! Good to know you're satisfied with your purchase! We're thrilled to hear that you are enjoying everything about your WH-1000XM4 Headphones! At Sony we strive to put forward the best possible products for our customers. It sounds like we hit the mark with the WH-1000XM4. Thank you for giving the product a perfect rating! Have a great day! -Jess
Best noise
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are great!! Great sound and support. Best noise canceling
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BoseareBose,
You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Comfortable
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice, comfortable headphones, Ideal for long travel.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Spidy, The WH-1000XM4 is indeed perfect for long travel. We're also glad that you like the comfort. The WH-1000XM4 a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
Excellent sound and NC.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beat Bose hands down. Sound quality and connection are great. Pricey!
I would recommend this to a friend