Customer Ratings & Reviews

Hi CAmato13, we're glad you like our newest industry-leading noise canceling headphones. We're sorry to hear that you have an issue with the volume of your SONY unit. Turn up the volume of the headset and the connected device.Connect the Bluetooth device to the headset once again.

The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl

Hi MKC20, Thank you for the feedback on your experience with your Sony WH1000XM4. We're very happy to hear you like the all-around features and overall performance of your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam

Hi there, Glad to hear that you are happy with the design and audio quality of the headphones. If you have not used them yet, you can use the Sony Headphones Connect app and Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. -Carl

Hi InitialReview,

You made the right choice with the Sony WH1000XM4 headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi jrf1, Awesome! we are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin

Hi mpayne2k, While we are glad to hear that you are happy with the sound quality of the WH-1000XM4 headphones, we are sorry to hear that you had to return the unit due to comfort issues. Adjusting the headphone sliders can help with the fit. We hope that you consider Sony again in your future purchases. Regards, Carl

Hi DarrellC, we're glad you are enjoying our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi ShawnaP, This is a great Birthday gift idea! We're very happy to hear that your daughter lovees her new Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Carpenterpope, Fantastic! We're very happy to hear you like industry-leading noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi AC2019, thank you so much for your positive feedback. We are so happy to hear you are satisfied with the incredible sound quality and superb noise-canceling functions of these headphones.

The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.

Thank you so much for your purchase and for choosing Sony!

- Romeo

Hi CallMeJamie,

We glad that you like the noise canceling function of the WH1000XM4. It's unfortunate that you are not satisfied with the sound quality and comfort of the headphones.

For optimum fit and comfort, make sure that you are wearing the headset properly and adjust the headband depending on your head shape. For more information, please refer to these links:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00282845

Sound quality may vary depending on the source content. For optimum performance, make sure that the software version of the headphones is up-to-date (via the Sony Headphones Connect app). Additionally, you can use the equalizer function of the Sony app to tailor-fit the sound quality to your needs. You may find this link helpful:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752772.html

Hope this helps. In case you need further assistance, please email us at socialsupport@am.sony.com with the following details:

Name:
Username:
Model Number:
Issue:
Telephone Number:

Or contact our product support team via phone call or chat through this link:
https://us.esupport.sony.com/support/s/support-contact?language=en_US

Sincerely,
-Ralph

Hi Sakib, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl

Hi NextLevel, While we're glad you find your Sony WH1000XM4 headphones fantastic, we regret to hear that after a year, you're having a high pitch noise issue on one side. We would like to know more about this issue so we can better assist you. May we contact you to help and get more information? If so, please email the below information to socialsupport@am.sony.com. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.

Full Name:
Best Buy Username:
Telephone Number:
Sony Model Number:
Additional Information regarding your experience with the WH-1000XM4:

And to ensure a comfortable fit and to use the unit for longer periods, please adjust the left and right slider. This unit also has super-soft, pressure-relieving earpads foamed urethane that evenly distributes pressure.

We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for choosing Sony!

Sincerely,
Sam

Hi tall,
Thank you for reaching out and sharing your feedback.
We're genuinely sorry to hear that you feel the WH-1000XM4 headphones haven't lived up to your expectations. We definitely want all our customers to be thrilled with their Sony products, and it's disappointing when we miss the mark.

If you're experiencing any specific technical issues with the headphones, we highly recommend you contact our dedicated Sony support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you giving Sony a chance with this product.
Sincerely,
Estefany

Hi Brent, Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hi Usha, we're glad that you like the sound quality and mic function of the headphones. Your feedback about the heat is greatly appreciated. Rest assured that this will help us improve the quality and performance of our products. Thanks for sharing your review and for choosing Sony. ~Ralph

Hi Victor, Glad to hear that you are happy with the noise cancelling and overall performance of your new WH-1000XM4 headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! -Carl

Hi BrianB, Thank you for the positive feedback! We appreciate your concern about the controls and for future reference, we can offer assistance on how to set up or operate the features and functions of your Sony WH1000XM4 by visiting our Sony Support website to download the help guide and look for additional information about your product. Also, you can chat with one of our agents who would be glad to help. Thanks for choosing Sony! -Sam

Hi AmiaH, we're glad you like your new headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi AlanL,

Awesome! We're glad to hear that you like the headphones for your daily activities. We appreciate the 5-star rating and thank you for choosing Sony!

-David