Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Best overall!!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned my surface 2 headphones because they couldn’t compete with the Sony’s. Sound quality and noise cancellation are unmatched. The only downside is that the app is a little complex in the beginning to learn but overall nice.
I would recommend this to a friendNot worth the money in upgrades over the 1000XM3
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got these as a replacement for the WH-1000X3. (Thank you geek squad protection plan!) Not much difference in sound quality, extra bluetooth pairing to second device is great.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian,
We're glad that you like the multipoint function of the headphones. Your feedback about the sound quality is greatly appreciated. For optimum performance, make sure that the software version of the headphones is updated (via the Sony Headphones Connect app). You can also use the app's equalizer function to tailor-fit the sound quality to your needs.
We hope you continue to enjoy the amazing features of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Good Headphones!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really great headphones! Really allows you to enjoy everyday music because of the Hifi-Res! Only think I didn't like that much is the quality of the materials used to make the headphones. I feel that it is easy to break! Also had an issue with noise canceling 8 months in.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi cjsanchez408,
We're glad that you like the sound quality of the headphones. We appreciate your review about the design of the headphones. It's unfortunate that you experienced an issue with the noise canceling function. Help guides and manuals are available on our support website. You may find these links helpful:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00204483
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/results?query=noise+canceling
If you continue to experience the issue or you need further assistance, please email the below information to socialsupport@am.sony.com.
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
wired vs wireless
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going back to wired devices and regret getting this due to the safety of my health.
No, I would not recommend this to a friendYou will be blown away
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best over the ear headphones you'll ever buy. It can connect to two devices at the same time so I can connect my iPad and iPhone at the same time which is really convenient. Buy these over anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joseph, Great! We're glad that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
My headphones
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They’re good headphones, but not as good as bows. They don’t have that punch.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AssadS,
Thank you for your honest feedback on the Sony - WH1000XM4. We're glad to hear you're enjoying them, though we understand your point about the sound profile compared to other brands. The WH-1000XM4 is tuned to deliver a balanced sound with customizable options through the Sony Headphones Connect App, where you can adjust the Equalizer to add more punch or tailor de audio to your preference.
If you'd like, you can contact our customer support team here: https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones
They'll be happy to walk you through the settings to help you get closer to the sound you're looking for. Your input is valuable, and we'll make sure it's shared with our team.
Thank you for considering Sony products!
Regards,
Dominick
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones. I’m very happy with the quality and the carrying case is sleek and well sized. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CharlesC, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Headphones review
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product has excellent durability and utility and helps me to my day to day needs
I would recommend this to a friendBrand response from SonyListens
Posted .Hello ArnaudV,
Thank you for sharing your experience with our WH1000XM4 and we are thrilled that you are enjoying it. Thank you for choosing Sony! - Marco
Great audio, so so microphone
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Sound quality is amazing, best headphones I’ve ever had in that regard and no problems ever. Unfortunately, the microphone array leaves quite a bit to be desired. Constantly cuts out and everyone tells me the volume fluctuates constantly and with extreme variation.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AWIW,
Thanks for the feedback and we do apologize for the inconvenience. You may find this link helpful on how to resolve your issue.
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00240553?cpint=spt-mdr_triage_00204483_microphone
Hope this helps!
David
Awesome product by sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product is awesome but I didn’t get my price Match for best buys online price. Not cool, The headphones themselves are just what I thought they would be. Online reviews are on point!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Applehead! Excellent choice! We are so glad to hear that you are enjoying your new WH1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tine your music to your liking! Thank you for choosing Sony! -Carl
Okay not amazing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Okay comfort however not great. The sound is okay, nothing amazing, especially for the price. Amazing noise canceling ability and the multi-device ability is super cool. Works very seamlessly with Google Assistant.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi NolanThomas, we are sorry to hear that the WH-1000XM4 did not meet your expectations when it comes to comfort and sound quality. For this, you can use the slider of the WH-1000XM4 to get the best fit for a more comfortable listening experience. For more information, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002928786.html
For the sound quality, please check our help guide link: https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html
Should you need further assistance, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Sound cancel headset.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was a gift. Tested and was really impressed with product. Would definitely suggest item
I would recommend this to a friendBrand response from SonyListens
Posted .Hi EdP1, we're glad you like our product! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. The headphones blend sophisticated style with exceptional comfort. Super-soft, pressure-relieving earpads in foamed urethane evenly distribute pressure and increase ear/pad contact for a stable fit. And with a lighter-weight design, you'll barely notice you're wearing them. Thanks for choosing Sony. ~Earl
Connects Two Devices Simultaneously
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It can connect to two devices simultaneously, which is the best thing about XM4. If I am listening music on my PC and suddenly my phone rings, I can pick up my call and it will automatically switch to my phone.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mojito, That's great! Good to hear that you are happy with your purchase. Yes! WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically.
The WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Good headset, bad mic
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The headset quality is good and comfortable, but mic kinda sucks
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Quandale,
Thank you for the purchase! We're glad to hear that you like the quality of the headphones. Your feedback is greatly appreciated. Thank you for choosing Sony!
-David
Beats
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.loved them, I had first gotten Sony and i did not like how they fit for the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Brandonc, Thank you for the 5-star rating! We're glad hat you like most of the features of these headphones. Thank you for your purchase! -Jess
Amazing Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best wireless headphones on the market when it comes to price and quality. I cannot recommend this enough!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MichaelM,
Fabulous! We are truly happy to hear your satisfaction with the reasonable price and exceptional quality of our WH-1000XM4. We greatly appreciate your recommendation!
Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for recommending our WH-1000XM4 and for choosing Sony!
- Romeo
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome headset. I did have an issue with battery draining before, but I exchanged it and the new ones I ordered l perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Anthony, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
My favorite headphones I've used so far
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really like these headphones. They were very easy to set up and pair with my PC, android phone and tablet, and very easy to use the functions of the headphones when listening to what I want. The noise cancelling function works very well and is easy to enable/disable as needed. I also really like the swipe functions on the right side for volume and music control.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JeffreyM, Awesome! Glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold Apple headphones to buy these. Love them, great for college and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulieW, We are glad to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
Pleased
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Volume could go a bit higher, but sound quality is fantastic.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Listener,
Good to know that you like the sound quality of the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location.
Your feedback about the volume function is greatly appreciated. Thanks for choosing Sony!
~Ralph