Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Noise-Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH10000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelM,
That's nice to hear that you are satisfied with the overall quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Great headphones
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very nice headphones and I found easy to install. Instructions were clear and adapted perfectly to my head. Use them with my laptop and works perfectly
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GusMrIT,
Awesome! We're glad that you are enjoying the fit of the headphones and how they work well with your laptop. It's also great that you had an easy time setting it up. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Sony headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like those headphones with an exception of one thing. When I exercise I tend to touch them and my music turns it off or pause it. It's too sensitive.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ani80rom,
Very nice! We're glad you like the headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Excellent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can finally survive kids crying in sync on an airplane!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BrownDevil, we're glad you are enjoying your new headphones! Thanks for choosing Sony! ~Earl
Wireless headphones Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its nice but may be I had higher expectations. I did not find sound quality very impressive. Gave it to my child to use for online classes but the auto sound fade feature is not responsive enough e.g. during lecture, instructor's voice would fade if asked a question but then would stay faded during the answer and would miss out during reply
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AValidnickname,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance. Sony takes all feedback seriously. This will certainly help us improve our products. Thanks for sharing your review and for choosing Sony.
~Ralph
Best headphones out there!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased my Bose 700 a month ago and I was extremely disappointed by the quality of them based on the price. I found out these were announced a week ago, so I returned them and purchased these. Best decision so far :)
I would recommend this to a friendNoise Cancelling head phone
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this for my 19-year-old daughter. She loves it so much. Once she puts it on and is in a different world.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Nikita, We're glad that your daughter loves her new Sony headphones. With a newly developed 30mm driver, DSEE – Extreme and Hi-Res audio support they provide awe-inspiring audio quality. Our Voice Pickup Technology uses 4 microphones that are calibrated to only pick up your voice, resulting in crystal clear calls. The automatic Speak to Chat feature will stop your music once you start talking and let in the ambient sound. With up to 30 hours of battery life and a quick charge feature. The new lightweight WH-1000XM5 headphones provide all day comfort in an elegant design. Thanks for choosing SONY! -Craig
Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficulty connecting to the computer, otherwise good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jaqke,
We regret to hear that you are not having a complete experience because of computer connectivity. The headphones may have been connected to the computer through Low Energy (LE) communication mode. This usually occurs when the headphones are paired without pressing the power button for seven seconds and may result in the headphones not pairing to the computer or the computer not having sound.
To resolve the issue, make sure to press the power button on the headphones for seven seconds to put the headphones in pairing mode before you pair the headphones with the computer.
After the headphones are in pairing mode, both WH-1000XM4 and LE_WH-1000XM4 appear on the computer screen. LE_WH-1000XM4 may appear first, and then a few seconds later WH-1000XM4 will appear. Wait for the WH-1000XM4 to appear on the computer screen and select it.
Note: It may take up to one minute before WH-1000XM4 appears.
In case you need further assistance, please email the below information to socialsupport@am.sony.com:
Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Additional Information regarding your experience with the WH1000XM4.
Sincerely,
-Ralph
Sony Social Support
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is easy and good to operate. The sound is so good.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi csho36, we're glad you like the ease of use and the sound quality of our newest industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. For total convenience, WH-1000XM4 headphones can be paired with two Bluetooth devices at the same time. So when a call comes in, your headphones know which device is ringing and connect to the right one automatically. You'll also be able to quickly, smoothly switch your headphones to either of the two devices at the touch of a button. Thanks for choosing Sony. ~Earl
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the money and I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl
Great For Flights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronbo,
Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
sounds good when sound isn't interrupted.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones sound good but continuously cut out every time you make any sort of noise with your mouth (i.e. cough, clearing of the throat, etc.) This can become very annoying when listening to a book, podcast, or anything else that you don't want to be interrupted.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi Rafa,
We're glad that you like the sound quality of the headphones. It's unfortunate that you're not having the best experience with the Speak-to-Chat function. The Speak-to-Chat mode activates when it detects the speech of the person wearing the headset, but in rare cases, it may activate in response to the voices of other people, ambient environmental sounds, transportation announcements, etc. Disable Speak-to-Chat in cases where the Speak-to-Chat mode frequently activates by accident. You do have the option to turn this feature off by holding your 2 fingers to the touch sensor control panel until you hear the voice guidance say, “Speak-to-chat deactivated”. Please refer to this link for more information:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002754732.html
Hope this helps. Thanks for sharing your review and for choosing Sony.
~Ralph
Best ever
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Longest lasting and most durable headphones I’ve ever had.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LuisP,
Thank you for the purchase! We're happy that you like the durable design of the headphones. Thank you for choosing Sony!
-David
Great Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are a minor upgrade to my XM3's but the only thing I dont like is that the plastic is more soft touch which can show finger oils and they don't support Qualcomm AptX which reduced lag
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ScottiPimpin,
Thanks for sharing your 5-star review of the WH1000XM4. Your feedback is greatly appreciated. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
-Ralph
Sony headphones WH- 1000 XM4 review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good headphone. Not as good as Bose Quiet Comfort ultra or Sony WH-1000xm5 but gets you the job done. Noise isolation is decent. Sony WH-1000XM5 is much better.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ChiragG,
Thank you for your time writing this review. We're glad you like your WH1000XM4 headphones. Sony values the opinions of customers and is always striving to provide the best experience possible. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Kris
Excellent Noise Canceling
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had a Bose QC35 before. And the Sony XM4's allow for much more customization. Customization of the sound and noise-canceling features. The hand gestures feature works wonders as well.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bodley,
You made the right choice in upgrading to the WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great for Gifting
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave it as a Mother’s Day gift for my boyfriend’s mom and she loved it! Pairs well to any iPhone devices seamlessly.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi PaulineP, thanks for choosing and purchasing our product! We're glad your boyfriend's mom like our industry-leading noise canceling headphones! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and works great.. cancels all noise! Worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
best wireless headphone today!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the bonus features that come with these headphones compared to the xm3 version before it but i will say the 3rd version is way better in the sound cancelling department
I would recommend this to a friendBrand response from SonyListens
Posted .Hi heyy, Great! we're pleased to hear that you love the features of your new headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
One of the best Headphones!!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are so great and useful. I always use these for work and watch time!!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AnaH,
Great! We are thrilled to hear that you are enjoying the awesome sound of our Sony WH1000XM4. You can listen to your favorite music and watch all the movies you love without any distractions. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco