Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
nice product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this product is good it is just way too expensive for me
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sabi, thanks for taking the time to share your honest feedback about the WH-1000XM4 Noise Cancelling Headphones. We appreciate that you find the product good overall. We certainly understand your perspective on the price. The cost reflects the premium technology built into the headphones, including our industry-leading Noise Cancellation, the long-lasting battery life, and the LDAC high-resolution audio support—all engineered to provide a best-in-class listening experience that lasts for years. If you're looking for an excellent Sony experience at a more accessible price point, you might want to consider the WH-CH720N headphones. They offer superb Sony sound quality and noise cancellation in a lighter, more budget-friendly package. Thanks again for your feedback and for choosing Sony! Best, Jenn.
get these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best to get, I am hard and product reviews but Sony really knocked it out of the park with this item. Don't waste your time with bose or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8sh00t3r,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
My New Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I loved it. I can watch Netflix on my IPAD, at the same time as watching TV.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi MelitaR, it is very good to hear that you are enjoying your new TV! Thanks for choosing Sony. ~Earl
If my daughter is happy I am happy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter is very very happy with these headphones She had different before but she said these ones are the best
I would recommend this to a friendBrand response from SonyListens
Posted .Hi AlvaroV, we're glad you daughter is happy with our product! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great headphones
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are top of the line headphones for anyone looking to splurge a bit in the headphones department. Im just sad it doesnt connect wirelessly to ps5 and ps4 but great purchase otherwise!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Farooqiwalid, fabulous! We are really thrilled to hear you are satisfied with the overall performance of our WH-1000XM4. We are sorry if it doesn't connect wirelessly with our PS5/PS4 console. We appreciate your input, and we will surely take note of it as we always strive for the best customer experience!
The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the equalizer lets you customize sound levels to suit your music.
Thank you so much for purchasing our WH-1000XM4 and for choosing Sony!
- Romeo
Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is second pair I purchased for my daughter who looking for a nice pair of headphones for college
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Timothys,
Wow! We can’t thank you enough for purchasing two! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you again for choosing Sony and your continued support is greatly appreciated.
-David
Valentines gift
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent set of Headphones bought for my partner for Valentines.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi LarryT, we're glad you like our product! Thanks for choosing Sony! ~Earl
Not bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are decent headphones. I guess they're worth the hype. I could do without Google assistant and Alexa capabilities. Noise canceling with no music is not perfect. Should be totally silent and it's not.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Stacy,
We appreciate your review of the headphones. Make sure to update the software version of the headphones (via the Sony Headphones Connect app) for optimum performance.
Sony takes all feedback seriously. Rest assured that this will help us improve our products. Thanks again for sharing your review and for choosing Sony.
~Ralph
Sound Quality Great, But Lots of Issues, Not Easy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, noise cancelling is great-when it is on. Had to research how to keep them from turning off noise cancelling. Then they developed an annoying rattle. Have had better luck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SeriousGamer, While we're glad you like the great sound quality and noise cancelling feature, we regret to hear you're having issues with noise cancellation on this unit. If the Noise Canceling function changes unexpectedly, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
For noise or rattling issue, temporarily turn off the noise canceling function on the Headphones Connect app then turn it back on. Also, please make sure that the firmware is up to date. You may also try to initialize the headphones if these steps didn't resolve the issue.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
Sony
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is good and amazing features which make you feel as if you have the best headphones.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HariAcharya,
Awesome! Thank you for providing your honest feedback with our Sony WH1000MX4. We are very happy that you are satisfied with the quality and features of your new headphone. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! - Marco
Sony
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones I just wished the noise cancelling was better
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GiomarI, We're thrilled to hear that you are enjoying your new headphones. Thank you for choosing Sony. Erin
Sony WH1000XM4 Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought one pair for me and liked them so much decided to buy another pair for my wife.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi BobH,
Nice! Your wife will surely love her new WH1000XM4. We're glad that you like the quality of our XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Review
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Product was in perfect condition, also enjoyed a good customer service from Best Buy.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Razergold, We are glad that you like your new Sony wireless noise canceling headphones. It's great to hear that you were assisted well by our local dealer. Thank you for your purchase. Enjoy! Vincent
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice pair of headphones that are more reasonable in price than they have been historically. I like using them while cutting the grass and yrying to nap on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryBe, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
Sony WH-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Software allows for easy configuration. There are 2 areas that need improvements. If you're using it for calls, the call codec switches from LDAC to SBC and has poor call quality. The second is that if connected to multiple devices LDAC support is disabled and you're forced to use SBC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTx08,
We're glad that you like the amazing features of the WH1000XM4 particularly the Sony Headphones Connect app. Your feedback about the call quality and multipoint function is greatly appreciated. Rest assured that this will help us improve our products.
Make sure to always check and install software updates (via the Sony Headphones Connect app). A Firmware update improves the functionality and features of your device. It can also provide fixes to any performance issues that may occur. Thanks for sharing your review and for choosing Sony!
-Ralph
Amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and sound quality. Only issue is if you are sick and have a cough the headphones will think you are talking and pause your music/video and turn off the noise canceling momentarily.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great quality and very comfortable. Noise Canceling works great
I would recommend this to a friendBrand response from SonyListens
Posted .Hi IsaacL, Thank you for the 5-star rating! We are glad to hear that you are happy with your purchase! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and very comfortable for long flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwebs,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
YUHHH
|Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.there so mhm (just like the song by Kai) hahaha. but fr tho these are amazing
I would recommend this to a friendBrand response from SonyListens
Posted .Hi suesue, we're glad you are enjoying our industry-leading noise canceling headphones. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thanks for choosing Sony. ~Earl
Best Headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this purchase! So glad the store manager recommended them to me!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi CAT1959,
You made the right choice! We're glad that you are enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph