Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
to a friend
Excellent sound quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was looking for a headset to use at work and home and the M4's are a perfect fit. They are very comfortable and can be worn for a long time without discomfort and the mic works great for my Team meetings. The controls are easy to use, and connectivity has never been an issue. A bit pricey, but you do get a quality product. Highly recommend
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwhog,
You made the right choice with the Sony WH1000XM4! We're glad that you like the fit, comfort, touch controls, and connectivity of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Broken: High Pitched Ringing in Right Ear Cup
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They were amazing in sound quality, noise reduction, and battery life till they broke 6 months later. High pitched ringing noise in the right ear cup that is so loud that it could cause damage to your ear. I strongly suggest you getting a warranty from where you buy them because this really sucks. I tried all the tricks on their site to fix them, none worked.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi William, thank you for choosing and purchasing our product. We're glad you like the sound quality, noise canceling feature, and battery of the WH1000XM4. We're sorry to hear that you have an issue with your SONY unit. Please test your headphones with other devices. Please initialize the unit by following this link to isolate the issue:
https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html
If the issue still persists and if you require any additional support in regards to this product, please email us at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
~Earl
I only Buy Sony for sound, televisions, and gamin.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Another great Sony Purchase. Just like my Sony soundbar on my Sony Bravia. Amazing!!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Mickey,
That's nice to hear! Thank you for purchasing our Sony WH1000XM4 and for trusting Sony! We're glad that you're pleased with our XM4 and with our other products. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
Quality product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Release happy with the product, it doesn’t bother at all if you have ear piercings but the tax on this item was outrageous, not happy with that at all
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AlexanderL, We are so glad to hear that you are happy with your purchase! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Good, but i returned them.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The noise cancellation ability was great, but the bass was lacking. I like to hear all frequencies at a higher level. These did not live up to my expectations in the bass department.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Sonyshooter, we're glad you like the noise canceling feature of our product. We're sorry to hear that you had returned your SONY unit. It is recommended to utilize the the Headphone connect app which has features like equalizer, 360 Reality Audio, Sound Quality Mode, and many more. Unfortunately, Clear bass is not available for WH1000XM4. You may adjust the bass from the audio source instead.
We have our Support team that is always happy to assist. You can email us anytime at socialsupport@am.sony.com with the following details: Name: Username: Model Number: Issue: Telephone Number:
We hope you consider SONY again. ~Earl
Wireless Headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These Headphones are awesome, they have so many great features. I would definitely purchase them again.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi ReyesL, we're glad you like our product. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing SONY! ~Earl
Great headphones
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound and comfortable. Easy to set up. My son loved it.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi L1234,
Awesome! We're glad that your son likes the sound quality, comfort, and user-friendly functions of the headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!
-Ralph
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.... good quality..... just awesome....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoBoi, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
fire
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.wife loves them (all that matters to me is she happy)
I would recommend this to a friendBrand response from SonyListens
Posted .Hi sirhc,
Great! We're thrilled that your wife is enjoying these amazing headphones. Thank you for choosing Sony!
-Ralph
Great for zoom meetings
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my husband for his zoom meetings. He really likes them.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Darlene,
It's nice to hear that your husband likes his new WH1000XM4 and was able to use it in his zoom meetings. Whether for music or for calls, our XM4 is highly recommended. Thanks for choosing Sony! - Marco
Sony
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Luv them very much, i hope to have them for a long time
I would recommend this to a friendBrand response from SonyListens
Posted .Awesome, MyronB! We're truly happy our WH-1000XM4 perfectly matches your expectations and you love everything about these headphones. Their build quality is excellent and with proper maintenance, these headphones can last for a long time. Here are some tips on how to keep your Headphones in mint condition, and extend the life of your Headphones.
Tip 1. To avoid cracking or peeling of the earpads due to long term contact with bodily fluids e.g. sweat, hair oil or other body oil, always clean them by wiping it with dry soft tools such as cotton swabs, balls, or pads. Avoid using any sharp or potentially damaging materials or tools.
Tip 2. If the Headphones is particularly dirty, soak a cloth in diluted mild detergent, then wring it before wiping the surface of the Headphones. Note: Do not use solvents such as thinner, benzene, or alcohol when cleaning the earpads.
Tip 3. Always store your headphones in a case or protective bag when not in use.
Thank you so much for your purchase and for giving the product a perfect rating!
-Jess
I like Sony
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I just got this and it’s been good the few times I’ve used it and I hope it stays the same.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi HomayounE, Thank you for sharing your thoughts and experience so far using your Sony WH-1000XM4. We're glad you love the exceptional sound quality, noise cancellation and overall features of your headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for leaving us such a wonderful review and for choosing Sony! -Jess
Very good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome.. I was looking for this quality for years. I feel touch sensitivity is bit high, but that's my opinion as some time it stops song if I by mistake touch the panel. But that can be compromised
I would recommend this to a friendheadaches
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you are prone to headaches/migraines i do not suggest these. i wanted these headphones for a year and i was finally able to purchase them after saving up and the moment i put them on i felt ill. unfortunately the positive pressure from the over-ear headphones can cause ear pain and headaches. i did some research and found that many people have this issue w/ them. i wanted to love them but unfortunately they just caused too much pain. to add, they are quite flimsy and if you are using them in any instance where you will be moving your head at the slightest, they may slip off.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi mill3r, We are sorry to hear that you are experiencing issues while using your WH-1000XM4 headphones. We would like to get in touch with you for us to assist you regarding your WH-1000XM4. In the meantime, our related headphones article link may help isolating the issue that you are having: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00015243
May we contact you to help? If so, please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Still Great Headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headphones! Really like that they are also wired if you don’t want to use Bluetooth the entire time.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Ethan, we're glad you are enjoying our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl
Great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best headset I have ever had. I will probably upgrade soon.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello AtAt,
Thank you for your purchase and for your feedback. It's nice to know that you are pleased with your new headphone and enjoying it. Thank you for choosing Sony! - Marco
Amazing headphones
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant hear a thing except my own self hatred in the gym
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Shawn,
Great! Thanks for the feedback and we are delighted that you are pleased with the noise canceling capability of our XM4. Thank you for choosing Sony! - Marco
good stuff
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works great but a little sweat after a wile of usage.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi FranciscoV, Thank you for your feedback! We are glad to hear that you are happy with the overall performance of the WH1000XM4! Thank you for choosing Sony! -Carl
Real help for sensory issues
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My 13 yr old is autistic and these have been perfect for him
I would recommend this to a friendBrand response from SonyListens
Posted .Hi DanielleR,
Very nice! Thank you for the feedback and we're glad to hear that the headphones helps. We appreciate the 5-star rating and thank you for choosing Sony!
-David
Great as always
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sony delivers but ensure to take good care of it. Ok.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi SwaggyT, we're glad you like your purchase. Enjoy your new headphones! Thanks for choosing Sony. ~Earl