Appliances Presidents’ Day SaleEnds 2/25. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product SearchGo to Footer
Main Content

Customer Ratings & Reviews

$348.00
Save $106
Comp. Value: $454.00

Customer reviews

Rating 4.7 out of 5 stars with 12520 reviews

Rating Filter

Rating by feature

  • Sound Quality

    Rating 4.9 out of 5 stars

  • Battery Life

    Rating 4.8 out of 5 stars

  • Connectivity

    Rating 4.7 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 521 Showing 10,401-10,420 of 12,520 reviews
  • Rated 5 out of 5 stars

    No ragrets

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These have been highly rated by nearly everyone who ever used them for years. They are in my opinion, the best value headphones on the market.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JTaylor,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Great noise cancelling

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great ergonomics, noise cancelation and battery backup.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Ravi, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Sony delivers again

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these for myself a little while back. Been using them for months, and couldn't be happier with my purchase. Awesome set of headphones

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Maddux,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 4 out of 5 stars

    Good for listen

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s good use for listen but I get problems when I use it in video call because the another person doesn’t hear me when I talk

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Khalid,
      Thank you for sharing your experience. While we are happy thayt you like our XM4 for listening to your favorite music, we're sorry to hear that you are having issues when using it for phone calls. Please allow us to help you fix this issue.

      You may try these steps:
      - Check that both the headset and the connected device (i.e., smartphone) are turned on.
      - Turn up the volume of the connected device and the volume of the headset if they are too low.
      - Check the audio settings of the Bluetooth device to make sure the sound is output from the headset during a call.
      - Use the Bluetooth device to re-establish the connection. Select HFP or HSP for the profile.
      - If you are listening to music with the headset, stop playback and tap the touch sensor control panel twice quickly (with an interval of about 0.4 seconds) to respond to an incoming call.


      If this will not resolve the issue, kindly email us the below information to socialsupport@am.sony.com:

      Name:
      Best Buy Username:
      Telephone Number:
      Model Number:
      Issue:



      Sincerely,
      Marco Sony_US

  • Best Buy Employee

    Rated 5 out of 5 stars

    Punchy bass, crisp mids, amazing vocals

    |
    Best Buy Employee
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its pretty simple and they are easily the best sounding headphones i have had in a very long

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Padraig, Awesome! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this product its great quality very lightweight

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Security, Awesome! We are glad to hear that you are happy with your new WH-1000XM4! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    sr.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    nlce..............................................

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi GerardoA, we're glad you like our product! Thanks for choosing Sony! Enjoy! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Headphones

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great set of headphones. Best feature is the controls. Super easy to use.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Good day, Ryan!
      Awesome! That's nice to hear that you like the controls of our Sony WH1000XM4 and it is easy to use. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Enjoy! - Marco Sony_US

  • Rated 5 out of 5 stars

    Boyfriend Approved!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought for my boyfriend and he loves them, no complaints! Great for the gym.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello serree,
      That's nice to hear that your boyfriend approved and appreciates his new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If he hasn't already, tell him to check our Sony Headphones Connect app which will let him fine-tune his music to his liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony XM400

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations. Can’t imagine using anything else as of right now.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi AlfredoD,

      You made the right choice! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Works great

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works amazing. Noise canceling is great. Bass is nice.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Mike, Awesome! We are so glad to hear that you are happy with your new headphones! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Great Sound

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great sound and quality. We purchase the item and the original would not hold a charge. We had them replaced with no hassle but it had only been a few weeks.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi customer, Awesome! We're glad that you appreciate the sound quality of the WH-1000XM4 Wireless Noise-Canceling Headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. Jay Sony_US

  • Rated 5 out of 5 stars

    Great buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a Christmas gift for my son, he loves it , we were considering the newer once, but we ended up buying these.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Stars322, This is a great Christmas gift idea! We're very happy to hear your son loves his new Sony WH-1000XM4 headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam Sony_US

  • Rated 3 out of 5 stars

    My review on Sony - WH-1000XM4 Wireless Noise

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product seems very comfortable. However, other person on the phone call when connected to the headset complained that my voice was not at all audible. Hence, returned the product with the same comments. Seems something wrong with the mic quality.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Imma dog groomer and cant hear my blow dryer while grooming , works great

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hello Mallorykozmo,
      That's nice! We're happy that you can now focus on your grooming job without hearing the loud noise of the blower, thanks to the noise canceling capability of our Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent sound and noise canceling Very comfortable

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi JonK, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl Sony_US

  • Rated 5 out of 5 stars

    Good investment

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this one for my wife! Check it out well worth the investment!

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi SteveA, thanks for choosing and purchasing our product. We hope your wife is enjoying her new headphones! The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! ~Earl Sony_US

  • Rated 5 out of 5 stars

    Cool headset

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are perfect. I’ve had these before and waited for a sale worth the wait

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi FranciscoZ,
      Worth the wait! Thank you for your feedback and we are truly happy that you like your new Sony WH1000XM4 for its overall quality. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco Sony_US

  • Rated 4 out of 5 stars

    IFFY

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great headset had mine for about two years and after a year the headphone cuffs get flat and start wrinkling bad dont know where to purchase new cuffs either and feels like as time goes on quality gets worse or quiet plus the sensors are very annoying to deal with

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Adventurousb,

      Thanks for sharing your review and experience with the WH1000XM4. Please note that the earpads may be damaged or deteriorate with long-term use and storage. You can have the earpads replaced through your nearest Sony retailer or an authorized service center. You may find this link helpful (refer to United Radio Service Inc.):

      https://us.esupport.sony.com/support/s/service?language=en_US&cpint=spt-subfooter_prodrepair

      Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US

  • Rated 5 out of 5 stars

    Sony Headphones

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    perfect soundproof headphones, ultimately chose over airpod max because the case for the max is ugly.

    I would recommend this to a friend
    • Brand response from SonyListens
      Posted .

      Hi Anthony,

      You made the right choice with the Sony WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

      -Ralph Sony_US