Customer Ratings & Reviews
- Model:
- WH1000XM4/B
- SKU:
- 10187751
Rating by feature
- Sound Quality
Rating 4.9 out of 5 stars
- Battery Life
Rating 4.8 out of 5 stars
- Connectivity
Rating 4.7 out of 5 stars
get these!
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are the best to get, I am hard and product reviews but Sony really knocked it out of the park with this item. Don't waste your time with bose or anything else.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Str8sh00t3r,
Thank you for the 5-star rating! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!
Regards,
David
Best headphone
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got for $220 and still talk to all my friends about how much of a steal they were.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Adam, nice! We're glad you like your purchase! Thanks for choosing Sony! Enjoy! ~Earl
Great headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sold Apple headphones to buy these. Love them, great for college and gym.
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JulieW, We are glad to hear that you love your new Sony WH1000XM4 wireless noise canceling headphones. Thank you for choosing Sony! Vincent
- Pros mentioned:Comfort, Sound quality
Great head phones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Comfortable and works great.. cancels all noise! Worth the money!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Lisa, Awesome! We are glad to hear that you are enjoying your WH-1000XM4's comfort, noise canceling and sound quality! The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl
Amazing quality
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing noise canceling and sound quality. Only issue is if you are sick and have a cough the headphones will think you are talking and pause your music/video and turn off the noise canceling momentarily.
I would recommend this to a friendSony WH-1000XM4
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are awesome. Software allows for easy configuration. There are 2 areas that need improvements. If you're using it for calls, the call codec switches from LDAC to SBC and has poor call quality. The second is that if connected to multiple devices LDAC support is disabled and you're forced to use SBC.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GTx08,
We're glad that you like the amazing features of the WH1000XM4 particularly the Sony Headphones Connect app. Your feedback about the call quality and multipoint function is greatly appreciated. Rest assured that this will help us improve our products.
Make sure to always check and install software updates (via the Sony Headphones Connect app). A Firmware update improves the functionality and features of your device. It can also provide fixes to any performance issues that may occur. Thanks for sharing your review and for choosing Sony!
-Ralph
PERFECT!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product is great. Really serves the purpose. It is expensive in my opinion. If you really need it, it is worth buying it. Will recommend it to future buyers/users.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Bhey, Thank you for giving the WH1000XM4 a perfect rating! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! -Sam
- Pros mentioned:Comfort
Comfortable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sounds and very comfortable for long flights!
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Jwebs,
Great! We're glad that these headphones are perfect for your lifestyle. Intelligent and intuitive, WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Thank you for choosing Sony!
-Ralph
Headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a very nice pair of headphones that are more reasonable in price than they have been historically. I like using them while cutting the grass and yrying to nap on flights.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi GaryBe, That's great! We're glad to hear that! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Jay
beSTD headponeds evber!!!!!!!!!1
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its good I use it for the gym, I sweat alot and they've been handling it very well
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Christian, Awesome! We're very happy to hear that you're having a great time using your new Sony WH1000XM4 in the gym. Thanks for choosing Sony! -Sam
- Pros mentioned:Bass, Sound quality
Sound surpression
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was amazing i cant hear a single person and thr bass is crazy
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Matt, We're thrilled to hear you're enjoying the excellent noise cancelling feature and punchy bass of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
- Pros mentioned:Sound quality
Great sound
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound.... good quality..... just awesome....
I would recommend this to a friendBrand response from SonyListens
Posted .Hi JoBoi, Awesome! We are glad that you are enjoying your newest noise canceling headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony! Erin
- Pros mentioned:Sound quality
Not what I hoped they would be
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Get a lot of complaints about the microphone. No USB option so can only use it with a laptop. The sound is good. Noise-canceling amazing. "Magic" side "buttons" are just awful and the only one that works consistently is double-tap to answer the phone.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi AndrewDHokie, Thank you for choosing Sony. While we are glad to hear that you are happy with the audio and noise-cancelling of the headphones, we are sorry to hear that it did not meet your expectations when it comes to the microphones. We have taken note of your feedback as it will help improve our product.
Should you need assistance with the WH-1000XM4 Headphones, please contact us for help.
Please email the below information to socialsupport@am.sony.com
Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication.
Full Name:
Best Buy Username:
Telephone Number:
Model Number:
Issue:
Regards,
Carl
Noise-Cancelling
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Sony - WH10000XM4 Wireless Noise-Cancelling Over-the-Ear Headphones work great!
I would recommend this to a friendBrand response from SonyListens
Posted .Hello JoelM,
That's nice to hear that you are satisfied with the overall quality and performance of our WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco
- Pros mentioned:Sound quality
Sound Quality Great, But Lots of Issues, Not Easy
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound is great, noise cancelling is great-when it is on. Had to research how to keep them from turning off noise cancelling. Then they developed an annoying rattle. Have had better luck with Bose.
No, I would not recommend this to a friendBrand response from SonyListens
Posted .Hi SeriousGamer, While we're glad you like the great sound quality and noise cancelling feature, we regret to hear you're having issues with noise cancellation on this unit. If the Noise Canceling function changes unexpectedly, please follow the troubleshooting steps on the link below:
https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wh-1000xm4/articles/00229328
For noise or rattling issue, temporarily turn off the noise canceling function on the Headphones Connect app then turn it back on. Also, please make sure that the firmware is up to date. You may also try to initialize the headphones if these steps didn't resolve the issue.
If you are unable to resolve your concern, please email us at socialsupport@am.sony.com with the following details:
Name:
Username:
Model Number:
Issue:
Telephone Number:
Sincerely,
Sam
- Pros mentioned:Battery life, Comfort
Great aound and noise canceling
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fits comfortably, battery last awhile, helps my overstimulation.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Joe01010, Awesome! We're glad you like the comfortable fit, excellent battery life, great sound quality and noise cancelling feature of your Sony WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam
Very good quality
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome.. I was looking for this quality for years. I feel touch sensitivity is bit high, but that's my opinion as some time it stops song if I by mistake touch the panel. But that can be compromised
I would recommend this to a friendGreat For Flights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to use. Both the audio cable and Bluetooth. Used with my iPhone and an iPad
I would recommend this to a friendBrand response from SonyListens
Posted .Hello Ronbo,
Great! Thanks for sharing your experience and we're glad that you were able to utilized the Bluetooth connectivity and audio cable when you're in flight. We're happy that you are enjoying your WH1000XM4. Thanks for choosing Sony! Enjoy! - Marco
Great quality
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are worth the money and I am very happy with this purchase.
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Marie, we're glad you are very happy of our product! Thanks for choosing Sony. ~Earl
Best headphones
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really love the cushioning it had , it doesnt hurt my piercings which is really cool and overall 10/10
I would recommend this to a friendBrand response from SonyListens
Posted .Hi Issa, we're glad you love the earpads of our product. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY. ~Earl