Customer Ratings & Reviews

Hi WilliamG, nice! We're glad to hear that your son likes our WH1000XM4! Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony. ~Earl

Hi Ivan,

Very nice! We're happy to hear that you like the sound quality, comfortable design and price point of the headphones. Thank you for choosing Sony!

-David

Hi Feeble123456789,

You made the right choice! We're glad that your daughter is enjoying these amazing headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony!

-Ralph

Hi Mike,

Thanks for sharing your review and experience with the Sony WH1000XM4. We're glad that you like the wired function of the headphones. Troubleshooting steps are available on the manual of headphones. This may help improve your experience when using the Bluetooth function of the headphones (refer to "Troubleshooting - Bluetooth connection"):

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/index.html

In case you need further assistance, please email the below information to socialsupport@am.sony.com.

Full Name:
Best Buy Username:
Telephone Number:
Sony Headphones Model Number:
Issue:
Additional Information regarding your experience with your WH1000XM4.

Sincerely,

-Ralph
Sony Social Support

Hi AMCW, This is an amazing Christmas gift idea! We're very glad to hear your daughter loves the sound quality and comfortable fit of the WH-1000XM4. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing Sony! -Sam

Hi Zacc, We are thrilled to hear that your brother likes the features of his new Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to his behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets him adjust the volume of background sound and gives him the option to allow voices alone to be heard. Meanwhile, the Equalizer lets him customize sound levels to suit his music. Thank you for trusting Sony! Vincent

Hi ZhongL,

Thank you for sharing your honest feedback. We are truly sorry to hear that your WH-1000XM4 headphones are experiencing connection issues so soon after your warranty period expired. We completely understand your frustration, and we sincerely apologize for this inconvenience.

We want to help you restore the reliable performance you expect from our premium headphones. This type of intermittent disconnection can often be resolved with a few key troubleshooting steps.

Troubleshooting Steps for Connection Stability:

1. Update Firmware: Please make sure your headphones are running the latest software by checking the Sony | Headphones Connect app. Updates often include crucial fixes for stability and performance.

2. Stable Connection Mode: Within the Sony | Headphones Connect app settings, set the headset to “Priority on stable connection” mode. This dedicates more bandwidth to maintaining a solid Bluetooth link.

3. Check Your Environment: Bluetooth signals can be affected by interference. Please try to avoid using the headphones in areas with heavy signal traffic, such as near wireless LAN routers or on crowded public places (train station premises or a crowded train).

4. Initialize the headset to restore factory settings: This will restore the headphones to factory settings and clear out any cumulative software glitches that may be causing the problem. You can follow the instructions to reset the headphones here:

https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752746.html

If the issue still persists after performing all of these steps, we highly suggest contacting our specialized Technical Support team through the link below:

https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones

We appreciate you considering Sony products!

Best regards,
Dominick

Hi PatD, It's great to hear that you were assisted well by our local dealer. We are also happy that you like your new Sony headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for your purchase. Enjoy! Vincent

Hi GrzegorzS, we're glad you are enjoy wearing our industry-leading noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thanks for choosing SONY! ~Earl

Hi DanielR, we're glad you like our product. Thanks for choosing Sony. ~Earl

Hello JacobN,
Great! Thanks for trusting Sony and we're glad that you are pleased with the quality and performance of our WH1000XM4. Thank you for choosing Sony! - Marco

Hello ArunR,
Perfect! Thank you for purchasing and trusting our products. We are thrilled to hear that you are pleased with the quality and performance of our WH1000XM4. It is really worht every penny and we're thankful for choosing Sony! - Marco

Hi AdrianaS, sweet! We're glad your daughter enjoys her new headphones! Thanks for choosing Sony! ~Earl

Hello CinL,
Wow! Thank you for this feedback and we appreciate it very much. We're glad that you like your new Sony WH1000XM4. The WH1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! - Marco

Hello Killa,
Thanks for your feedback and we are delighted to hear that you are enjoying your WH1000XM4. Thank you for choosing Sony! - Marco

Hi YancyL, Thanks for the feedback. We're glad that you like the noise cancelling and comfort that the WH1000XM4 offers. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Kindly check the link below. It contains steps you can follow to improve the sound quality of your headphones https://helpguide.sony.net/mdr/wh1000xm4/v1/en/contents/TP0002752820.html Thanks for choosing Sony! -Craig

Hi SharonandEme,

That's awesome! Thank you for reaching out to us today. We're always happy to hear from you. We're glad to hear that your grandson is happy with his new Sony headphones. The WH-1000XM4 is a new design, with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. Thank you for choosing Sony!

-David

Hello Beta,
Nice! Thank you for your purchase and we're glad that you are satisfied with the noise canceling capability of our WH1000XM4. Thank you for choosing Sony! - Marco

Hi Diego, We are sorry to hear about your experience. Please take note that the noise canceling function of these headphones is effective in low-frequency ranges such as airplanes, trains, offices, near air-conditioning, and is not as effective for higher frequencies, such as human voices. Make sure to adjust the headset into a comfortable position and check that the Adaptive Sound Control is turned off on the “Sony | Headphones Connect” app. When the Adaptive Sound Control is turned on, the noise canceling function may become insufficient. Despite your concern, we are glad that you still like your Sony wireless noise canceling headphones. Intelligent and intuitive, the WH-1000XM4 headphones offer further improvements to our industry-leading noise cancelation, exceptional sound quality, and smart listening that adjusts to your behavior and your location. Using the Sony Headphones Connect app, Ambient Sound Control lets you adjust the volume of background sound and gives you the option to allow voices alone to be heard. Meanwhile, the Equalizer lets you customize sound levels to suit your music. Thank you for choosing Sony! Vincent

Hi RichardS, Awesome! Thank you so much for the 5-star rating! We are so glad to hear that you are happy with your new WH-1000XM4 headphones! The WH-1000XM4 is designed with intelligent and intuitive Ambient Sound Control features that include improvements to Multipoint connection and our industry-leading Noise Cancelation, exceptional sound quality, and Smart Listening that adjusts to your behavior and location. If you haven't already, please check our Sony Headphones Connect app which will let you fine-tune your music to your liking! Thank you for choosing Sony! -Carl